Anthropologie Reviews 

UPDATE: I’m genuinely so disappointed that weeks later this still hasn’t been resolved.

Every reply takes 2-5 days, comes from a different person, and nobody seems to read the previous correspondence. I still have the damaged dress because I’m waiting for a prepaid return label - yet I’m now being asked for proof that I’ve returned it.

Even Anthropologie’s response to this review shows they haven’t understood the issue.

What should have been a very simple return of a faulty item has become weeks of unnecessary emails and chasing. For a retailer I’ve always considered premium, the customer service has been shockingly poor.

Sadly, this experience has completely changed how I feel about shopping with Anthropologie. *

Love Anthropologie, but I will never order online again

I love Anthropologie and shop in store regularly, so I’m incredibly disappointed that my first experience ordering online has been this bad.

I ordered a selection of dresses for my holiday on a Friday and paid extra for expedited 1-2 day delivery. I appreciate weekends are unlikely to be included, but the parcel didn’t arrive until Wednesday, by which point I was already on holiday. One of the dresses couldn’t be expedited and was due separately around five days later.

The first parcel arrived while I was away. I had specifically requested that it be left inside my enclosed porch, but instead it was left outside by my front door, completely visible from the main road. I had to contact my neighbour while I was on holiday and ask them to go round and move it into the porch, as I genuinely don’t think it would have still been there when I returned.

When I got home, the final dress still hadn’t arrived. When it eventually did, it had a HUGE stain across the front. I’m genuinely shocked that a dress in this condition was even packaged and sent to a customer.

I immediately emailed Anthropologie with photographs. The following day I received what appeared to be an automated response offering me 15% off the dress. I replied straight away explaining that this was completely unacceptable - I had barely taken the dress out of the packaging because the stain made it completely unwearable - and asked to return it for a full refund.

Four days later, I have had no further response.

I then tried the online chat, waited around 20 minutes and was eventually told that nobody was available.

I’m now out of pocket and spending my own time repeatedly chasing a company simply to return a badly damaged item that should never have been sent to me in the first place.

For a retailer like Anthropologie, I expected considerably better. I still love the stores, but after this experience I will never order from Anthropologie online again. Incredibly disappointing.

Fast and easy shipping to Germany, but that was unfortunately the only positive. The clothes looked beautiful online, but the quality was very disappointing: cheap-feeling fabrics, poor stitching, and an unflattering fit. Definitely not the quality I would expect at these prices.

I ended up giving everything away rather than dealing with an international return. I certainly won’t be ordering again. Such a shame, the clothes looked so promising in the photos.

Who bought all the pure linen shirts? I did. Lovely pure linen in plus size. Now stocked up for more than a few seasons.

Dress not delivered- stuck with courier and after 14 days have just been informed it’s being sent back to Anthropologie

The worst customer service experience I have ever encountered. Nobody answers my emails and, after 5 online chats and the reassurance that my case would be addressed within 3 working days I still know nothing about why, after 6 weeks, I haven’t had a refund of £115.20. If one more online chat representative tells me to ‘kindly wait until the returns team have scanned the parcel’ I think I might combust! 😂 If somebody actually got in touch I would be more likely to ‘kindly wait.’ Having lived in the US I was a HUGE champion for Anthropologie when it arrived here in the UK. Alas - I’ll no longer endorse it and will tell friends to avoid. I wonder if they're about to go into administration? Please be careful ordering online from Anthro!

Really easy would have liked to choose next day delivery but Apple Pay seems to override . Can’t wait for my items

Return Portal says I cannot return items bc they are on sale - but it was nowhere stated that I can‘t return sale items. No answer from Customer service.

Ordered gifts for my daughter who loves these products. Lots of choice and reasonably priced.

Excellent service - my shoes took longed to arrive than I thought, but worth the wait!

Great quality item, delivered in good time and packaged beautifully, all felt very premium and like I had spoiled myself!

The item was broken and I still haven’t received my refund

Loved the items received, just the shipping took a while and the two items I ordered came in two different shipments, but overall very good experience, will probably order again.

When a problem occurred with my return, I could not speak to a real person in time. When I was given a new QR code, I received no communication of confirmation regarding the return. No email at all.
Love the brand but this has put me off ordering online from them.

Quick postage and superbly wrapped fitting exact

I ordered a set of curtains 4 months ago, one arrive last month, 3 months after ordering. The other curtain was due to arrive this week but hasn’t. They were expensive curtains, a different colour to what we ordered and have only received one curtain so far, 4 months the after ordering. I will not be ordering from here again,

I love the item, although description was incorrect, as it was not one continuous piece of solid mango wood as stated.

Delivery was shocking, I received a dispatch note on the Friday, from you, after the product was delivered on the Wednesday. The product was delivered to a neighbour, and we were only aware of this as we have a ring doorbell, as no note was left advising of this.

Quick delivery and very happy with the sandals

The quality of the item I purchased Is eccellent.

Didn’t receive item. Disgusting service. Going to go through my bank.