Anthem Management Limited Reviews 

1 star is too much for a Co that simply does not understand customer service. They pass you around when you call. They give you conflicting advice and you rarely end up talking to anyone who knows your issue.

Facebook group: Anthem Property Residents Association (Previously Hazelvine). Please join. We are in a property 'managed' by Anthem, and have had problems for years and years that have gone unresolved, regardless of false promises made by Anthem employees. They rebranded from being Hazelvine. Have a look for Hazelvine reviews too. I have had one particular issue for over 4 months and they haven't even replied to my emails. We set up a 'steering group' at our development at the suggestion of this company.... when we eventually had to make a complaint due to inaction by Anthem, they refused to acknowledge that the complaint came from all the members of the steering group, and would only accept the complaint was from the member who's email address we used to send emails to them! (even though the correspondence was clearly from us all). These people CANNOT be trusted. Most people are unaware but our development will soon be receiving a very large bill for maintenance issues that have not been adequately accounted for and continue to get worse due to neglect of maintenance for many years. I hope this will provide the opportunity to hold this company to account and find an alternative.

I am in the process of selling my shared ownership house and needed my management pack. When I received an update that I wouldn’t get it for a further few weeks, I rang up anthem and spoke to Amaara, who listened to my situation and she helped expedite the pack and provided it that same day, which was brilliant! I can’t thank her enough.

I simply echo everything said by others here about Anthem.
I wrote to the company secretary and posed questions under Leasehold reform regulations which require a 4 week response but...nothing so I am now resorting to legal action and self management.
We simply will not be paying any service charges for no service and no repairs.
Unbelieveable in 2025.

* In response to point 1 : Lorraine stated in her eMail that I had to direct all communications with the Estate Directors ? Now you state sole Director ? So now we are down to one Director not Directors ???This is a smokescreen! No one has access to the Estate Director ! The Estate Director never ever came to do an inspection of said Decking !! Your property Manager never ever came to do an inspection of said Decking !! If these persons came they would have seen that the Decking is in immaculate condition as seen from the photos I sent you !! It is maintained to an immaculate standard !! I have been doing this for the last 14 years !!

* Point 4 : N/A ! Why clean a Decking in immaculate condition ????As seen from the many photos I sent to you … Everyone here knows I clean the Decking on a weekly basis … 2/3 hours a week …

* In response to Point 5 :
This woman shouted over
me & stated
‘ You will pay or
the Bailiffs will be knocking
on your Door ‘
I hope you have kept the
Recording!!!

* In response to point 6 :

I did not want to speak to this woman due to the tone of her voice in threatening Bailiffs @ my door … I felt threatened & bullied.

* Point 7 :

TRUE …This is Aligned with
the following Reviews on
Trustpilot :

As you can see we have a pattern here … Guy continually calls in no response … Perfect symmetry… Guy gets frustrated & acts poorly …..

* Point 9 : Frustration & the threat of Bailiffs !!!

* Point 10 : @ No point did Anthem Management ever agree to come here as it never ever got to that point !! You could have met Mike from #8 … No offer was never ever put on the Table !! Again Director ? You are deceiving& cunning !!!

* Point 11 : @ this point I let myself down badly … I am a winner … I play to win … I know when bad things are happening… The threat of Bailiffs brought the beast out in me ! I reacted badly .. it’s the only regret I have , other than that my manner has been dignified & respectful..

* Here are some of the Reviews on Truspilot of your company …. DAMNING !!!

* Point 12 : Director ?? Again Smokescreens !! This Director is a shadow , a hidden figure who does not know what is going on on this Estate !! No Said Estate Director has viewed this Decking that’s for sure !! I have talked with all the people living here & Anthem Management are anonymous,, they do nothing here ,,, parasites who prey on the weak !! Well let me tell you something!! I’m not weak !! I’m a person of great character,, strong from a strong mining community!!

* Point 13 : No response was ever forthcoming !!!! This is a joke !!

* Point 14 : Who is this Director?? Smokescreens!!!!

* Point 15 : Probably True !!! If you are paying for something that is not required who on earth would accept that ? Only the weak & vulnerable! You prey on the weak ,, divide & conquer!!

* Point 16 : TRUE

* Point 17 : You could have met Mike from #8 ….. Now why wasn’t that offer made ???????

* Point 18: This goes to the next stage

The bottom line is this this !!!
I know what I’m dealing with !! You are people of no integrity… year on year I just pay it !!! I just make sure you don’t slip in any hidden charges !! This time you slipped in a hidden charge of £200 for jet washing a Decking that’s in immaculate condition!! I will never accept that payment!!! Over my dead body ..!!!

Following on :

Last  time people sent out by your company were here a total of around 1 hour !!!
The Decking when they left was in such a poor state that I hosed it down when they left !!
You charged top dollar !!
Enough is enough!!
To do the Decking to a high standard with a pressurised Nozzle will take approx 4 hours !!!
This is based on me Hosing the Decking, which takes around 2 hours with a spray nozzle !!!
Cmon
You’re just a bunch of cowboys
Be honest

* As you can see the payment of £371 has been paid !!! But I want that £25 back !!! It burns a hole in my soul !!!! This goes all the way !!! I want this going to the Next stage !!!!

* All the neighbours here know I do all the housekeeping here !!
* Weeding
* Hosing down the Decking
* Litter pick on the pier
* Litter picking around the Estate

I give notice completion date sale of my property Nov 8’th 2024
@ which point I will not be residing @ the property!
As I have paid money in advance I expect monies back from you from Nov 8’th until the end of the year !!
A big factor in leaving is your property Management companies extortionate fees …
I can accept this no longer ,,
I feel I’m being bullied & harassed for payments

Just trying to deal with these people on a normal basis is a nightmare. They are absolutely hopeless. Currently having great problems in getting information from their Pre-Sales Department via our Conveyancing Solicitor. Anthem, formerly LIV, are by far the worst company we’ve ever had to deal with.

(Used to be called hazlevine) You will be charged for ghost cleaners and invisible carpark maintenance! Ect..
And then every month.. you will email this company…why? Why have we been charged for the invisible maintenance… and you will be told it is being looked into and chased up and reflected in the next service charges but it never is and You will pay because there is nothing you can do !! You will own nothing and be happy

Used to call themseves Hazelvine and accumalated loads of 1 star reviews ....so changed their name...but not their standard of service
Been waiting 8 months now for them to do some basic maintenance work for which they are paid and do not deny is their responsibility

Many phone calls later am working my way through the different stages of their complaints procedure

And all this to get a simple piece of work done that throughout they have never denied is their responsibilty

No response to emails.
Demanding money that is incorrect.
No customer service skills.
Just look at all the Reviews it speaks for its self.
Can not believe a professional outfit like Barratt homes are using a company that has performed like this. Avoid Avoid.....

In the interest of fairness and in an effort to give credit where it's due, I was pleasantly surprised recently when a member of Anthem's Pre Sales Team kept a promise to resolve a problem in double quick time. Well done and thank you Soha Aslami - Anthem need more people like you!

I am the vendor of 110 Clarence House and we have been waiting for a fire risk assessment for a very long time now. My buyers are getting frustrated as they hadn’t expected the transaction to take this long, thus hadn’t accounted for the increase in stamp duty. I understand that the person dealing with this has left but that is no excuse. I need a positive resolution to this within 7 days. Please send the correct fire risk assessment over to myself of my solicitors as a matter of urgency. No one ever answers the phone number and no one ever replies to emails. I’m hoping these reviews are being monitored so some one can actually send us the little piece of paper needed to exchange contracts

We have lived on this small estate since 1979. We moved to our present property in 1985 and the Management Company were fine. About 13 months ago Anthem took over, and it's been a nightmare. You send emails and they don't answer. I/we have never met such a rude, ignorant and totally disrespectful company. Don't think about employing them, you will be wasting your money, and home owners are paying their salary.

Quick to take your money but not so quick to respond to messages. I’d dearly love to know what they are spending my money on because it clearly isn’t going on maintaining the area in which I live. The breakdown of expenditures I get sent annually are a work of pure fiction. This type of extortion has got to stop. Residents don’t seem to have any rights when dealing with sharks like this.

We bought a long leasehold flat four months ago. Anthem have not changed over our details from the previous owner and more importantly we have water ingress in the bedroom and lounge. You cannot contact them or when you do get a contact name they totally ignore you.

We have finally given notice to this terrible company. Just get away from them as soon as you can,

They don’t pay contractors, not engage with lease holders just terrible company

Never answered their phones or emails within acceptable timeframe (pre sales team never answered phone full stop), had to get a management pack from them to be able to sell our flat and took 3 weeks to get any response, a further 2 weeks for a pack to be issued. Also were overcharged for 3 years and had to pay a settling fee to leave our flat when we sold it. We had been trying to get updated accounts for 3 years and a contact at Anthem assured us we would have these before we left. None forthcoming, then the day after moving out (having paid our fee) lo and behold we get an updated statement which shows us having overpaid by £500. We won’t see this as they are putting it as credit onto the new owners’ account so keeping it within Anthem, they are refusing to offer a refund. Absolutely criminal, will be getting ombudsman involved. Also received threatening letters demanding payment when our building’s service charges were all on hold due to the lack of communication of budget or receipts.

Still the same old Hazelvine the name change means nothing. I would strongly advise any new estates to take on the maintenance themselves otherwise you will be overcharged ,given false information, poor maintenance etc etc.
Just read the Hazelvine reviews nothing has changed.
I reluctantly have to give them 1 star as I cant do - 5 stars Avoid at all costs

I am a leaseholder of a property they used to manage. I requested a management pack from them to sell and they supplied me with the payment details. I paid them a day or two later and they responded saying they no longer manage the property and so cannot supply a management pack. Fair enough. I asked for a refund and they said one isn't due. I escalated and complained and didn't get a single response other than from a nice guy on the post completion team who said he would chase accounts but that was 3 weeks ago. He's been silenced clearly as I've still not got a response. I've now escalated tk their complaints team but I've already got an auto reply saying that although their policy states x days to respond, they are busy and it may be delayed. They are a member of TPO so once they laspe on this response I'll report them to there and go through citizens advice.

Good luck any who try and work with these people.

I've had to change my review to 1 star as it seems Masud Ahmed‑Rujel has now been silenced. I have not been able to contact him for further support when needed.

Original review
I don't normally write reviews but this gent really needs some recognition for his amazing customer service. Masud Ahmed‑Rujel was an absolute superstar, he is a credit to Anthem Management and went above an beyond to solve my issues when everyone else I delt with didn't. He kept in touch with me step by step and made sure I had a resolution on the same day. He was so understanding and generally cared about what I was saying to him. He has helped me so much and can't thank you enough Masud you deserve all 5 stars.

The worst company I have ever dealt with. Well actually I can't claim to have dealt with them, they haven't answered a single email that I have sent. Even there complaints system doesn't work. I see they have learned a lot from the Grenfell disaster, they ought to be ashamed of themselves.