Anthem Management Limited Reviews 

197
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, most reviewers were let down by their experience overall. Consumers frequently complained about extremely poor communication, noting that emails and phone calls are consistently ignored or left unanswered for weeks on end. Property owners felt that the management team showed a total lack of accountability and failed to address urgent building concerns properly. Some reviewers were not happy with unexpected financial charges, incorrect billing details, and prolonged delays in receiving refunds for service fee overpayments. Residents also mentioned that essential maintenance tasks, such as repairing broken building lifts or entrance doors, were severely neglected for many months.

What people talk about most

Service

People report negative experiences with service, frequently highlighting poor communication and unresolved... See more

Response time

Reviewers highlight negative aspects of response_time, frequently noting that phone calls and numerous emails... See more

Staff

Customers had negative experiences with staff, reporting challenges with service and professionalism.... See more

Payment

Reviewers mention negative feedback about payment, expressing frustration over delayed refunds, unexpected... See more

Customer service

Clients share negative opinions on customer service, expressing deep frustration and disappointment with the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Cut corners at every opportunity! - Hired a nobody from off the street in bee keeper suit they purchased of Amazon to exterminate a colony of honey bees rather than calling out professional pes... See more

Rated 1 out of 5 stars

Safety issues with their properties - residents getting trapped in bin stores despite multiple prior reports that bin store doors do not work properly - this poses a risk to human lives. Abby takes... See more

Company replied

Rated 1 out of 5 stars

AVOID at all costs. Whether you are a contractor/supplier or a home owner AVOID. If you are a contractor you will either be paid late, or won't be paid at all. If you are a home owner, the pro... See more

Company replied

Rated 1 out of 5 stars

This company does not deserve even 1 star. They have raised their management fee on my estate by £4000, in two years with no consultation or justification. This company is a cartel. I strongly advise... See more

Company replied


Company details

  1. Property Management Company

Written by the company

Anthem Management Limited is a block and estate management company operating across England and Wales, the culmination of the acquisition and merging of a number of local and regionally operating entities alongside organic growth and development. Working with developers, Resident Management Companies and Right to Manage Companies, we seek to strike a balance between obtaining economic and structural advantages of a large organisation with the local presence and knowledge of a smaller local agent.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

197 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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1.3

All reviews

(197)

60 reviews in the last 12 months

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Rated 1 out of 5 stars

If I could give no stars I could

If I could give no stars I could. Anthem (used to be GEM Management) if you are looking for a management company for your properties avoid these like the plague.
No communication. Never even reply to an email.
Constant changing of management rep for my block.
Charges out of the blue, then refunds. I’d paid my service charge monthly for years and they asked for it in one go. I then set up a direct debit only to receive letters asking for the money!
They are shocking.
So shocking the cost me the flat I was purchasing. No having completed fire risk assessments and Asbestos surveys which should have been completed were not! So my purchase fell through - costing me £3000 in lost solicitors fees.
I will be taking my complaint to the ombudsman - they are terrible - avoid at all costs!

29 May 2024
Unprompted review
Rated 1 out of 5 stars

Worst company I've dealt with. EVER.

Worst company I've dealt with. EVER. They changed their name from Hazelvine (check their reviews here, too!) but it's the same bunch of shady, scammy, extortionate clowns with no morals at all.

They are still in business because changing management companies is a pain, and because they lock themselves in and throw out the key.

If you value your property, your estate and your mental health, stay away from these cowboys.

29 May 2024
Unprompted review
Rated 1 out of 5 stars

Rubbish

Shocking customer service and poor billing management. Anthem Management sent a bill midway through the month requesting payment of £480 by the end of the month, with no options for a payment plan or extra time. If you're going to do that Anthem Management, at least give people more than 14-days notice, otherwise you're causing financial hardship and undue stress. 14-days might be the so-called 'industry standard' but that doesn't make it right! Your 'customer service' agents also lack basic customer service skills.

13 May 2024
Unprompted review

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