I have had no notification from A Post to inform me of the whereabouts of my parcel - I have had hassle free experience with A Post but this situation has put a stain on this experience. My last up... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team as been so great over the years,but am not just impressed with temu order delivery by an post how can a delivery status written no answer by the door when have been at home all day Pls imp... See more
Company replied
If I’m being honest, this is one of the worst delivery service ever. They said my parcel is out for delivery, the post man came to drop it at a nearest collection point without alerting me or even say... See more
Company replied
Great service if package was delivered, if it's lost it's a nightmare even if package was insured. Customer service needs 60 days to investigate, which is unaceptable, even if they confirm that packag... See more
Company replied
Company details
Written by the company
An Post is the state-owned provider of postal services in the Republic of Ireland.
Contact info
O'Connell Street Lower, Dublin 1, Ireland
- www.anpost.com
2.1
Poor
3K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I trust An Post
First things first: this is not a sponsored (or AI) review.
When I was based in D03, it was hit and miss. Several times I got an "attempted delivery" notification when I knew for a fact nobody had knocked (I was WFH full time). That was frustrating as I had to go to their office to collect my parcels.
However, I've been in Swords for over a year now and An Post here runs like clockwork. They are always on time, they've never failed me once, communication is always clear and I receive several parcels every month.
I should also note that I have never had a damaged or returned item in either location.
Are they perfect? No. But I trust them, and they are much better than many other delivery companies out there
19 February 2026
Unprompted review
Reply from An Post
Hi Jean,
Thank you so much for sharing such a balanced and thoughtful review. We’re really glad to hear that your experience in Swords has been consistently positive and that deliveries are running smoothly for you there. It’s great to know our team has been reliable, on time, and that your parcels have always arrived safely.
I’m sorry to hear things were hit and miss when you were based in D03 — missed delivery attempts are understandably frustrating — but we’re happy we’ve been able to provide the level of service you expect since your move.
We genuinely appreciate you taking the time to highlight both the challenges and the improvements. Feedback like yours helps us continue to learn and get better.
Thanks again for placing your trust in us.
Reply from An Post
Hi Stephen,
Thanks so much for your review! We’re delighted to hear you found the service very easy to use — that’s exactly what we aim for. If there’s ever anything more we can do for you, we’re always happy to help.
Thanks again for taking the time to share your feedback! 🌟
Packages that were booked were not…
Packages that were booked were not collected
18 February 2026
Unprompted review
Reply from An Post
Hi Henry,
Thanks for letting us know. I’m really sorry your packages weren’t collected — that shouldn’t happen. If you can share on some further information to us on this, I’ll check this right away and arrange the next steps for you.
Thanks for your patience while we get this sorted.
I paid 40eu to send something…
I paid 40eu to send something internationally and of course they weren't able to deliver it bet they didn't even try as I know for a fact that address on the parcel was correct. Absolutely useless service every single time.
18 February 2026
Unprompted review
Reply from An Post
Hi Ramona, thank you for taking the time to share this feedback, and I’m really sorry to hear about your experience. Paying €40 for an international delivery and then feeling like no delivery attempt was made is understandably frustrating, especially when you know the address was correct.
This isn’t the level of service we want any customer to experience, and I completely understand why you’re disappointed.
If you can please provide us with some further information we will ensure that someone looks into this for you.
I posted a parcel on 28th of January…
I posted a parcel on 28th of January from edenderry to Dungarvan in Waterford.
It's sitting in portlaoise mailing center since 29th January.
It's now 18th February and it's still in portlaoise according to tracking
Full 3 weeks and my parcel has not moved or been delivered
18 February 2026
Unprompted review
Reply from An Post
Hi Seamus,
Thank you for getting in touch and I’m really sorry to hear that your parcel has been sitting in the Portlaoise Mail Centre since 29 January, that’s far longer than it should be, and I completely understand how frustrating this delay must be.
This isn’t the experience we want for our customers, especially when you posted the item on 28 January and it’s now been three weeks with no movement showing on the tracking.
If you can please provide us with some further information we will ensure that someone looks into this for you.
I used to have a lots of issues with…
I used to have a lots of issues with deliveries not being delivered but after a few complaints the service has changed to much better. I recently got the packages delivered on time and to my doors in the apartment block which I am very appreciative for.
18 February 2026
Unprompted review
Reply from An Post
Thank you so much for taking the time to share this feedback. I’m really glad to hear things have improved and that your recent deliveries arrived on time and right to your apartment door — that’s exactly the level of service we aim to provide.
I’m sorry for the difficulties you experienced previously, but I’m pleased we were able to turn things around for you. Your feedback genuinely helps us identify where we need to improve, so we really appreciate you sticking with us and giving us the chance to make it right.
If you ever need anything or notice anything we can do better, we’re always here to help.
Thanks again for your review! 🌟
I’ve had nothing but problems with this…
*update: I have still had no contact from them despite them publicly replying to this review saying they would reach out*
I’ve had nothing but problems with this postal service this year. If there was a way to use something else to have my post delivered by a different service I would. The only positive is the lovely staff in the cork general post office. The actual delivery service and customer support is useless and practically non existent.they cut you off the support chat before you’re even finished asking for help. they don’t care or value you. And addrespal is a whole other issue. Good luck trying to get help for any issues. Ireland needs another better option for choosing who delivers your post.
I’ve sent several emails after being verbally abused by the post woman and her manager sticking up for her because they’re friends for 25 years and have had ongoing issues with them since and I am getting no response from an post at all. It’s a joke. I’ve had to resort to redirecting every single delivery to my local post office to avoid the hassle with the post woman who does nothing but cause problems with my deliveries. What am I paying a delivery fee for when you can’t deliver my parcels properly?
18 February 2026
Unprompted review
Reply from An Post
Dear Ash,
Thank you for taking the time to share your feedback. I’m very sorry to hear about the difficulties you’ve experienced with our delivery service and customer support this year. I understand how frustrating it must be when you feel you’re not receiving the service or support you expect, and I appreciate you expressing your concerns so clearly.
I’m glad to hear you’ve had positive interactions with the staff at Cork General Post Office, but I regret that this hasn’t been your experience with deliveries and customer care.
Regarding AddressPal, I’m sorry that you’ve found it difficult to get help when problems arise. If you have any specific tracking numbers or details about the issues you’re experiencing, I’d be more than happy to look into them further and follow up with the appropriate department on your behalf.
We truly value your feedback, and I apologise sincerely for the inconvenience caused. Thank you again for taking the time to let us know.
Terrible delivery service
An Post sent a text message saying it would be delivered the next business day, but three business days have passed excluding the weekend, which is five days in total, and it hasn't been delivered. Terrible delivery service.
12 February 2026
Unprompted review
Reply from An Post
Dear Andrei,
Thank you for your feedback. I’m very sorry to hear about your experience. We understand how frustrating delivery delays can be. know.
We have requested some further information to allow us to assist you further.
Absolute shambles of a company.
Absolute shambles of a company.
Please sack all senior leadership and the waste of space who run this mess. I hope there is mass closures and the whole thing is privatized.
Consistently the only delivery company who don't call or bother to attempt a delivery.
The 1000s of reviews speak volumes at these cowboys.
17 February 2026
Unprompted review
Reply from An Post
Hi Robert,
Thank you for taking the time to share your feedback. I’m very sorry to hear about the difficulties you’ve experienced with your deliveries. I completely understand how frustrating it is when a delivery isn’t attempted properly, and I appreciate how strongly you feel about the situation.
We take feedback like this seriously, and it helps us identify where service standards are falling short so we can address these issues with the local delivery unit involved.
We never want customers to feel ignored or let down, and I apologise sincerely for the inconvenience and disappointment this has caused. If you have any specific tracking numbers or further details, I’ll be happy to look into them to ensure the issue is followed up properly.
Thank you again for bringing this to our attention.
Its backwards An Post are going
Its backwards An Post are going, I have never experienced such bad service, a 3rd world country would do better ! 10 days a parcel is in sorting status ! I am Literally telling companies I order from if you use An Post for delivery i won't purchase from your company!
17 February 2026
Unprompted review
Reply from An Post
Hi Geraldine, we sincerely apologise that you have been facing this long a delay on your item and that this is not the first time you have had to experience this.
We have requested further information to allow us to assist you. Thank you and apologies again.
Reply from An Post
Hi there,
Thanks so much for your kind feedback — we’re really glad to hear you had a very good experience with our service. We appreciate you taking the time to let us know.
Terrible service for both delivery of…
Terrible service for both delivery of Nespresso Pods & also collection of Nespresso Pod Recycling. Nespresso deliveries take over a week to arrive. Despite Nespresso Pod Recycling being booked, the driver never takes them and it takes multiple bookings for them to be collected.
16 February 2026
Unprompted review
Reply from An Post
Hi there,
Thank you for taking the time to share this feedback. We’re really sorry to hear about the issues you’ve experienced with both Nespresso Pod deliveries and the collection of your recycling bags. This is certainly not the standard of service we want our customers to receive.
Delays of over a week for deliveries are unacceptable, and we understand how frustrating it is when collections are booked but not completed by the driver. You should never have to make multiple requests for something that should be handled on the first attempt.
We’d really like to investigate this further and make sure it’s resolved. If you could please contact us with further information it will allow us to do so.
Esey to aply
14 February 2026
Unprompted review
Reply from An Post
Hi there,
Thanks so much for your kind feedback — we’re really glad to hear you had a very good experience with our service. We appreciate you taking the time to let us know.
Still waiting
Still waiting, sorted for next day delivery, from Coolmine on January 30th. It was supposed to be a Valentines Day present, so thank you An Post especially the Coolmine sorting office.
14 February 2026
Unprompted review
Reply from An Post
Hi there,
We’re really sorry to hear your parcel has been delayed since January 30th, especially as it was meant to be a Valentine’s Day gift. That’s incredibly disappointing, and it’s not the experience we want for our customers. If you can share your tracking number with ourt team, we’ll investigate what happened at Coolmine and work to get this resolved as quickly as possible.
This is the third time I’ve requested a…
This is the third time I’ve requested a recycle pick up so here’s hoping ….
10 February 2026
Unprompted review
Reply from An Post
Hi Liz, we are sorry to hear that your item was not collected as expected. If you can please reach out with further information we will look into this asap for you. Thank you.
Is it possible to give them ZERO stars
Is it possible to give them ZERO stars. 4 packages Still not delived.
Shut An POST down.
7 February 2026
Unprompted review
Reply from An Post
Hi there,
We’re very sorry to hear that you’re still waiting on four packages — that’s incredibly frustrating, and it’s far from the service we aim to provide. We’d really like to investigate this for you. If you can share your tracking numbers with our team, we’ll look into what’s caused the delays and work to get this resolved as quickly as possible.
Worst customer service ever
Worst customer service ever, they don't care about customers at all. Will never use them again and most certainly will tell to everyone to don't use them. Disgraceful
11 February 2026
Unprompted review
Reply from An Post
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience left you feeling this way. This is certainly not the level of service we aim to provide, and we understand how frustrating and disappointing it must have been. Your comments are important to us, and we want to ensure they are fully addressed.
To help us look into this further and resolve any issues you’ve encountered, we have requested further information so that we can ensure you receive the relevant assistance required.
Absolutely unreliable service
It’s absolutely ridiculous,parcels are not being delivered on promised time,a week ago I received message that my parcels will be delivered on the next working day, I wasted a half of day to waiting for postman but there was no sign of him…no update about my parcels,and now in total there’s 7 parcels what should be delivered but they are not moving since last week…It’s absolutely frustrating,there was some orders what supposed to be an anniversary presents but unfortunately,they are still not delivered what really let me down and now I have no presents for such important event!Also from costumer service there’s no clear answer,when I should expect to get them delivered!!!
The same thing happened with my returns to retailers,they disappeared after sending them back through an Post 😡😡😡😡
6 February 2026
Unprompted review
Reply from An Post
Hi Evija,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the experience you’ve had, and we understand how disappointing and frustrating this must have been for you.
Please know that your concerns are important to us, and we want to make sure they are properly addressed.
To help us look into this matter further and provide you with the appropriate support, we have requested further information so that we can ensure you receive the relevant assistance required.
Absolutely most worst experience of any…
Absolutely most worst experience of any delivery service ever, useless
12 February 2026
Unprompted review
Reply from An Post
Hi Jack, thank you for taking the time to share your feedback. We’re very sorry to hear about the experience you’ve had whilst using our delivery service and wish to assist you further with any concerns that you may have.
To help us look into this matter further and provide you with the appropriate support, we have requested further information so that we can ensure you receive the relevant assistance required.
Outstanding service provided by caring…
Outstanding service provided by caring & courteous staff.
12 February 2026
Unprompted review
Reply from An Post
Thank you so much for your wonderful feedback! We’re delighted to hear that you received outstanding service from our caring and courteous staff. Your kind words mean a great deal to us and will be shared with the team. If there’s ever anything more we can do for you, please don’t hesitate to let us know.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.