I’ve had my cameras for around 6 years now and the tech support team have always been brilliant. Over the years I’ve needed help resetting my password on two separate occasions and both times the supp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We needed a password reset on our CCTV System. We contacted CustomerServices who promptly replied. As directed we downloaded the SADPTool but could not get it to work. As a last resort we phoned ther... See more
Company replied
Wanted to know if night vision cameras were compatible with my current system. I ended up using the live chat, but was apprehensive. Had issues using the chat due to technical reasons, but the technic... See more
Company replied
As I worked through a camera failure issue with Annke support, they were concise with instructions for trouble shooting. Once trouble shooting was complete they quickly turned the issue over to custom... See more
Company replied
Company details
Written by the company
ANNKE was established in 2014 and has been a global leader in the home & business security solution industry. Our mission is to deliver the best security solutions to help customers to secure their homes/businesses, and stay connected with their beloved ones wherever & whenever. Through our team’s joint endeavor over the past several years, we have created and developed full ranges of security solutions for customers, including IP security cameras, all-in-one WiFi/PoE security camera systems & versatile DVR surveillance camera systems. We have helped over 5 million customers worldwide to keep their properties safe and secure, and have received over 30,000 positive feedback from our consumers. We will keep innovating and will develop more advanced smart security solutions for customers globally.
Contact info
United States
- +1 833 717 0187
- support@annke.com
- www.annke.com
4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We have 5 Annke systems across our…
We have 5 Annke systems across our different businesses and whenever anything goes wrong with them their support is second to none. Highly reccomend
1 April 2026
Unprompted review
Reply from ANNKE
Hi Andy,thank you so much for your continued trust and support! 😊 We’re delighted to hear that our team has been able to assist you reliably across all your systems. Your recommendation truly means a lot to us—have a fantastic day! 🌟
Brilliant customer service
Brilliant customer service. Big shout out to Joy
30 March 2026
Unprompted review
Reply from ANNKE
Hi Mohammad,thank you so much for your kind words! We’re thrilled to hear you had a great experience, and we’ll be sure to pass your shout-out to Joy. Have a wonderful day! 😊
Had an issue viewing live footage using…
Had an issue viewing live footage using my cellphone and the Annke support team resolved and corrected the issue.
20 March 2026
Unprompted review
Reply from ANNKE
Hi Ramon, thank you for your feedback! We’re glad our support team could resolve the issue and get your live view working on your phone. Have a great day! 😊
Reply from ANNKE
Hi Tim, thank you so much for your kind words. Providing a positive and supportive experience is a top priority for us, and we will be sure to share your feedback with the entire team. Thank you for choosing ANNKE.
I have been using ANNKE CCTV systems…
I have been using ANNKE CCTV systems for a few years now, and have found them to be very reliable. Any issues I may have had, which have always been down to 'operator error' have been quickly resolved by Technical Support. I am very satisfied with both the product and the company.
26 March 2026
Unprompted review
Reply from ANNKE
Hi Chris, thank you so much for your loyal support over the years. We are very happy to hear that our CCTV systems have been reliable for you and that our technical support team was able to assist you quickly whenever needed. Providing dependable products and helpful service is exactly what we aim for. Your satisfaction is a great motivation for our entire team, and we look forward to serving you for many more years to come.
Megean | Customer Service Center was…
Megean | Customer Service Center was great. It was a personal service.
24 March 2026
Unprompted review
Reply from ANNKE
Hi Adrian, thank you so much for your kind words. Providing a helpful and personalized experience is exactly what we strive for at our Customer Service Center. We will be sure to pass your feedback along to Megean and the rest of the team. Thank you for choosing ANNKE.
I would advise not to buy direct from…
I would advise not to buy direct from annke they take your money and give no clear delivery time and ignore emails when you request info
24 March 2026
Unprompted review
Reply from ANNKE
Hi, we are very sorry for the frustration this has caused. We aim to provide clear updates and timely support, and it sounds like we missed the mark in your case. We would like to look into your situation immediately. Could you please provide your order number or support ticket ID? This will help us track down your inquiry and ensure our team contacts you with a clear delivery update as soon as possible. Thank you for your patience while we fix this for you.
Awesome service
Awesome service! They fixed my camera and connection issues on the spot during the first call. Everything is working great now. Huge thanks to the team for the timely support and for getting me back up and running so fast!
20 March 2026
Unprompted review
Reply from ANNKE
Hi Suresh, thank you so much for the kind words! Providing timely and effective support is exactly what we strive for, and knowing you are back up and running makes our day. We’ll be sure to share your feedback with the rest of the team.
A great experience—thank you.
The process was easy, convenient, and without delays. Thank you.
18 March 2026
Unprompted review
Reply from ANNKE
Hi, thank you for your feedback. We are glad to hear that the entire process was easy and convenient for you without any delays. Providing a smooth experience is always our goal. Please feel free to reach out if you need any further assistance with your system.
Jane was very kind and helpful
Jane was very kind and helpful.
She gave us step by step instructions.
1. Helped us connecting through video call.
2. Explained we have either Pattern password or Admin
password options
3. Helped downloading the software into the computer.
4. Helped in configuration setup using the software.
19 March 2026
Unprompted review
Reply from ANNKE
Hi Danister, thank you so much for your kind words and for sharing your experience. We are thrilled to hear that Jane was able to provide the step-by-step support you needed to get your system up and running. We will be sure to pass your wonderful feedback along to Jane and the rest of our technical team. Your satisfaction is our top priority, and knowing that the video call and setup assistance were helpful truly makes our day.
Reply from ANNKE
Hi Cleveland,thank you for your feedback! We’re glad you’re satisfied with our prompt response. Have a great day! 😊
I've been using Annke products for 10…
I've been using Annke products for 10 years and from the beginning they have shown they are just as good as the "big brands" if not better in my opinion. No trouble contacting anyone or having a problem solved within a week
18 March 2026
Unprompted review
Reply from ANNKE
Hi Sean, thank you so much for your long-term support! 😊 We’re delighted to hear you’ve had such a positive experience over the years and that our team has been able to assist you reliably. Your trust truly means a lot to us—have a wonderful day!
Reply from ANNKE
Hi Robert, thank you for your kind words! 😊 We’re delighted to hear you found our service kind, prompt, and professional. Wishing you a great day!
Password reset on our CCTV…
We needed a password reset on our CCTV System. We contacted CustomerServices who promptly replied. As directed we downloaded the SADPTool but could not get it to work. As a last resort we phoned there helpline who could not have been more helpful. They talked us through the process to resolve a SADPTool issue (ie moved the ethernet cable from Lan4 to 1) and reseting our password, staying with us until we had completed the process, about 40 minutes. Could not have been more helpful. 10 out of 10
13 March 2026
Unprompted review
Reply from ANNKE
Hi P Flanagan,thank you so much for your detailed feedback! We’re glad our team could guide you through the process and resolve the issue successfully. Your 10/10 rating truly means a lot to us—have a wonderful day! 😊
Tech Savvy
The fact that the tech was able to address my concern is what counts
18 March 2026
Unprompted review
Reply from ANNKE
Hi Erick,thank you for your feedback! We’re glad our technician was able to address your concern. Have a great day! 😊
Reply from ANNKE
Hi Paul, thank you for your feedback! We’re glad to hear your problem was solved and that our team was helpful. Have a great day! 😊
More human chat services like this one provided by Annke required.
Having a service like Annke chat was great, you deal with a real person not a bot that is genuinely there to help you sort out the problem you have. I dealt with Laura from the chat team and she was great she was professional courteous and explained every step of the way what she was doing and why she was doing it, it was also a relief to have her remote access my home group to be able to fix the problem I had with my Annke Camera System. Definitely a service that needs to remain active to help customers resolve their problems and assist them with there products that they purchase, absolutely ecstatic with the customer service I received its not everyday you receive service like I did from Annke and all I can say is thank you so very much all the help was muchley appreciated.
12 March 2026
Unprompted review
Reply from ANNKE
Hi Alve , thank you so much for sharing your experience! 😊 We’re delighted to hear that Laura provided professional and clear support, and that the live chat service helped resolve your issue smoothly.Your kind words truly mean a lot to us, and we’re glad we could deliver the level of service you deserve.Have a wonderful day!
my problem is solved very quickly
my problem is solved very quickly. Thanks.
12 March 2026
Unprompted review
Reply from ANNKE
Hi Nuri, thank you for your feedback! We’re glad to hear your problem was solved quickly. Have a great day! 😊
Made a mistake on ordering ankke really…
Made a mistake on ordering ankke really help me out and corrected the order to what i needed was very happy with this company and will always use them
2 March 2026
Unprompted review
Reply from ANNKE
Hi, thank you so much for your kind review! We are really glad we could sort out the order for you and get you exactly what you needed. It means a lot to know you are happy with the service.
The support was rapid and helpful to…
The support was rapid and helpful to resolve the challenges
12 March 2026
Unprompted review
Reply from ANNKE
Hi, thank you so much for your kind words! We are really glad we could help and that everything was sorted out quickly. We are always here if you need anything in the future.
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