Animal Trust Vets CIC Reviews 

Excellent service from the vet my only complaint would be the staff on the desk it took nearly 20mins to pay my bill has the staff kept going into the back room otherwise it would have been 5 stars

This is how vets should be.
Caring compassionate,
And a affordable.
Highly recommended if like me you were/are looking for a vets who are like vets should be and used to be.
Before corporate greed took over.

The vet was very kind and helped settle my young dog. We received the help we needed and it was reasonably priced, thank you!

Have been to 2 different surgeries in the animal trust group and both have been great. Great staff , helpful and polite and above all carried out my cats procedures with no issues. No triage or consultation fees just pay for the procedures or medication. Cant beat that!

I originally booked online but wasn’t sure if I needed an appointment sooner so I visited the local St Helens branch first thing Monday morning. I was given an appointment within the next couple of hours and offered reassurance. On my arrival I was greeted by the staff member on reception and was directed towards the “Dog waiting area”
During the consultation everything was explained in a way that was easy to understand. The vet was very calm and understanding with my nervous dog. Medication was prescribed, a plan B was discussed in the event that it was needed and then the price was explained to me.
A great service, very friendly staff, a safe clean environment and very competitive prices. Plenty of parking outside too which was an added bonus.

My dog has been registered with them since a puppy. And have previously used them when they opened the Leeds/tingley branch. But over the last few years since moving to dewsbury the vets and the quality of care has gone downhill. I asked to see a manager today as I was seriously not happy how my dog had been treated only to be told that she was at another branch and I had to email her! This isn’t good enough They sent me my pets medical history and I have found on one record there is some other pets record! I’m not sure if data protection covers pets but I will be taking it further

I was extremely happy with the entire experience, from the moment I arrived until I handed Cleiton over to the vets. Everyone was friendly, approachable, and made me feel completely at ease during what was naturally a stressful time.

What impressed me the most was the care they took to make Cleiton feel comfortable before I left. They even accommodated a special request I made, despite it not being part of the standard process, which meant a great deal to me.

The team was professional, compassionate, and genuinely caring throughout. I wouldn't hesitate to recommend Animal Trust to anyone looking for excellent veterinary care. Thank you for taking such good care of my boy!

Every vet we have seen with our dogs have been good with them. When our older dog passed they sorted out the cremation for us and return of ashes in a cremation box with inscription and sent a condolence card.

First time customer, my cat ended up having dental surgery but from beginning to end I was highly impressed with everything. The surgery is clean, the receptionists welcoming and the vets/nurses fantastic. My cat had her final checkup today and doing great. Cannot recommend this animal hospital any higher than 1000/10. Huge thanks to everyone involved.

All staff are amazing, I cannot thank gethins enough for helping my dog the last few weeks, he kept me informed and up to date with my dogs procedures he’s an absolute star 👌👌

Everyone friendly even dogs like to visit .Tim is a fantastic vet makes everything easy to understand even dogs like him after being under scalpel

I was very happy with my experience with Olive. She had a pre op check. The vet explained everything in detail to me. The reception staff are very helpful & the whole place is clean & hygienic.

The staff are always friendly and professional. They genuinely care about my pets welfare and always make him feel safe and secure.

I took my pet Ruby to the vet at Rhyl animal trust this morning and couldn’t be happier with the care we received. From the moment we arrived the staff were friendly and welcoming. The vet was kind professional and took the time to explain everything clearly, answering all my questions without making me feel rushed. Thank you to the whole staff team for looking after Ruby so well.

Excellent service from start to finish

It felt like a sales pitch to get as much money as possible out of me from the minute I walked in to the appointment.

I explained that my Dog has a growth on his leg, but also had a little bit of a seasonal allergy going on. Without even looking at my dog the nurse/vet suggested an allergy injection that was £120 but maybe be reduced to £60 with some plan I can purchase and it might work once but then again it might need repeating every four weeks. 😳 who can afford that in a cost of living crisis?

Then I was offered to get a sample of the growth taken for £150 but told it most likely won’t be any good as there may not be enough cells/contamination. I said I’d look into the allergy injection opted for growth exploration for £150 but I’m obviously expecting to be told that it’s contaminated or you didn’t get enough cells 🙄

I feel there was a lack of compassion towards my dog and it was all about SELL SELL SELL! I wouldn’t be happy to see this nurse/vet again we’ve had much better treatment from staff on previous visits.

Come on Animal Trust you can do better than this.

Please pass on my thanks to the Reception Team on the morning of the 29th June and, Vet Laura (Lauren?) for her input in the evening regarding W's torn paw...Her actions regarding both his injury and, the adjustment to my monthly subscription re the combined flea/wormer were very much appreciated..Thank you Bolton Team..:)

staff first class but also care and uderstanding

Great reception staff - warm and welcoming and vets are skilled and knowledgeable would highly recommend

From the moment you walk in, you feel genuinely welcomed — and more importantly, so does your pet. The vet takes the time to explain everything clearly, answers every question with patience, and it's obvious they all truly love animals. Our dog Ellie is always in the best hands here. I highly recommend this vet practice to any pet owner!