Pet insurance gives peace of mind for your beloved pet costs, especially when getting older. You pay a premium for a pets age, but overall reasonably priced. We are very pleased with the customer se... See more
Company replied
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Can't fault them. They paid for my dogs hydrotherapy treatment for the 10 week sessions without question to treat luxating patella. Hopefully this will strengthen his knees so surgery can be avoided.... See more
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We've been with Animal Friends for a few years with both of our elderly cats. Vet has put numerous claims in on my behalf via Pawtal. All paid within a couple of days of submission with no problems... See more
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Had a referral to an orthopaedic surgeon to fix a ruptured cruciate ligament for my pooch. X-ray confirmed it - procedure complete and doing well. Paid in full at the vet hospital, but they dealt w... See more
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Company details
About Animal Friends Insurance
Written by the company
Animal Friends, providing trusted insurance to protect the nation’s pets.
- Multi-award winning pet insurance
- FREE 24/7 vet video consultations for dogs and cats
- Fuss-free claims
- Over 1 million pets insured with us
- Founded to support animal charities
Animal Friends was founded in 1998 with the sole aim of creating a better life for every animal. We provide pet insurance that also give back to animal welfare charities and conservancies. Since then, we have donated more than £9 million to over 830 charities, with each policy bought helping us to continue improving the lives of pet and wildlife around the world. We’re proud to be wildly different.
Written by the company
Contact info
No.1 The Crescent, Solstice Park, , SP4 7QA, Amesbury, United Kingdom
- 0344 55 70 300
- info@animalfriends.co.uk
- www.animalfriends.co.uk
4.6
Excellent
55K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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They take the stress out of what is a…
They take the stress out of what is a very stressful time
20 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Unfortunately I've had to make a claim …
Unfortunately I've had to make a claim recently for my cat Ronnie after he was attacked and quite badly injured. Animal Friends have been amazing, keeping me up to date with the ongoing claim and paying the vet so quickly. I can't fault them for their service and very reasonable cover price. I highly recommend them, especially if you have multiple pets like I do. Thank you so much for being there when we needed you.
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Nicole,
Thank you for your positive review.
I am sorry that your beloved Ronnie had to go through this, I do hope he is on the mend.
It is great to see that we were able to support you and Ronnie when you needed us the most.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Claim acknowledged and payment made in…
Claim acknowledged and payment made in less than a week. I wouldn’t go with any other insurance company.
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Nadine,
Thank you for your positive review.
It is great to see that your claim was finalised so promptly.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
worst pet insurers
Make sure you read and ask questions as don’t pay out for everything. Very disappointing and worst insurers I have used for a pet.
19 August 2026
Throughly recommend
Throughly recommend. They sorted my claim instantly and clearly. When it’s a stressful enough experience with our pets Animal Friends really deliver. Thank you ☺️
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon,
Thank you for your positive review.
I am so pleased that we were able to support you and your beloved pet when you needed to claim.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Reply from Animal Friends Insurance
Good Afternoon Kevin,
Thank you for your positive review.
Great to see that your claim was finalised quickly.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Poor phone service
Although the insurance is good I eventually hung up after waiting too long on the phone for an agent to speak to me so therefore my query was unresolved.
19 August 2026
Reply from Animal Friends Insurance
Good Afternoon John,
Thank you for your review.
I am sorry that you are unhappy.
If we are experiencing high call volumes, I can confirm you can contact the team by email on info@animalfriends.co.uk or via live chat on our website. The team are available Monday-Friday, 9am-5pm.
Alternatively, you can complete a contact me form on our website, and we will get back to you.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Very helpful highly recommended 👍👍👌
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon,
Thank you for your positive review.
It is great to see that you would recommend us!
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Would give zero stars if the option was…
Would give zero stars if the option was there. Disgustingly high increases year on year to the point I had to cancell the policy. Even received a phone call after first claim to say "we can't cover your dog because she is a mongrel" Disgusting. She is a cross breed.
20 August 2026
Fast payment
Fast payment, easy to claim. my only concern its the cost of the presciption drugs charged by the vets are above the registered price rapidly using up my insurance limit.
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Peter,
Thank you for your positive review.
I am pleased that your claim was assessed promptly.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Great when making a claim
I’ve had to claim for the first time in 11 years for my dog and animal friends have made it so easy. It still hasn’t completely gone thought so obviously I’ll update if any issues but for now brilliant
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon,
Thank you for your positive review.
I do hope your beloved dog is on the mend.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Excellent service after initial…
Excellent service after initial confusion about my claim was it reviewed quickly and paid in full
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon,
Thank you for your positive review.
It is great to see that your claim was finalised swiftly.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Reply from Animal Friends Insurance
Good Afternoon Kerena,
Thank you for your positive review.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Dealt with my claim very quickly
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Miss Treadwell,
Thank you for your positive review.
I am pleased that your claim was finalised quickly.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Highly recommend this company
Highly recommend this company - unfortunately did have to make a claim recently but it was all so plain sailing - no delay in payment.
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Louise,
Thank you for your positive review.
It is great to see that you recommend us and that we were able to settle your claim for you!
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Been with them for years
Been with them for years, multiple pets and never had any issues. Highly recommend!
20 August 2026
Reply from Animal Friends Insurance
Good Afternoon Glenn,
Thank you for your positive review.
It is great to see that you recommend us!
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
We havent claimed that much but…
We havent claimed that much but everytime we have everything has been straight forward. Taking the stress out of what is unsettled time when our furry family are not well.
13 August 2026
Reply from Animal Friends Insurance
Good Morning Mrs Sanderson,
Thank you for your positive review.
I am pleased that we have been able to support you and your beloved pet's when you have needed to claim.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Very quickly paid out for our dog's…
Very quickly paid out for our dog's treatment, no fuss
13 August 2026
Reply from Animal Friends Insurance
Good Morning Abbie,
Thank you for your positive review.
I am pleased that we were able to support you and your beloved dog.
Please do let us know if we can be of any further assistance, and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
This is my second review
This is my second review, regarding my Border Terrier Tilly.
Animal Friends have been excellent, with my claims and payments to my Vet,without any stress,and the service has been exemplary, I'm so pleased I was recommended them by a friend
13 August 2026
Reply from Animal Friends Insurance
Good Morning Rocka,
Thank you for your positive review.
I am so pleased to see that we have been able to support you and your beloved Tilly!
It is great to see that we are able to deal with your vets directly.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
Fairness in dealing with claims.
I think your company is "up front" and fair in its assessment of claims against the insurance
policy . To date your company has given me peace of mind in the way it has handled claims.
13 August 2026
Reply from Animal Friends Insurance
Good Morning John,
Thank you for your positive review.
I am pleased that we have been able to support you when you have needed to claim.
If we can be of any further assistance, please do let us know and we will be happy to help you.
Kind regards,
Sophie – Animal Friends Insurance
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