Avoid at any cost!
Changed the courier to one that is not even mentioned in their T&Cs so clearly in breach of consumer rights act.
Refusing to take responsibility for the fact that they didn't follow their own T&Cs and that they failed to provide the service that they've been paid for.
Parcel delivered to unknown address due to an error (possibly on courier's side) and the broker is not being helpful with resolving it.
Will be contacting Trading Standards as although the value of missing goods and cost of shipment weren't high, some businesses forget that there are laws which they need to obey.
If you need to ship a parcel, save yourself the hassle and use a different company.








