Anges de Sucre Reviews 

237
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delicious taste, beautiful presentation, and overall high quality of the bakes received for birthdays and other special occasions. People also mention that orders arrive punctually, communication is clear, the booking process is very smooth, and the delivery service is consistently reliable. Though some reviewers were not happy with the flavor, mentioning that certain items tasted dry, bland, or simply average compared to expectations. A few consumers also experienced noticeable disappointments regarding unexpected presentation issues or problems with specific orders falling short of what was promised.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting stunning visual designs and delicious, moist... See more

Quality

Customers consistently note positive experiences with quality, praising the stunning visual presentation and... See more

Delivery service

Consumers find delivery service to be marked by great satisfaction and reliability. Reviewers consistently... See more

Order

Users describe positive interactions with order, highlighting that the process is smooth and easy through... See more

Service

Customers had great satisfaction with the service, highlighting professional communication and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the third year in a row we’ve ordered a cake from Anges de Sucre and once again it did not disappoint! The design was visually stunning - every detail looked straight out of Disneyland - and t... See more

Rated 5 out of 5 stars

Visually beautiful cake. Tasted homemade which is something so many bakeries are missing because, sadly, many are using pre-packaged cake mix which just tastes synthetic. The Swiss meringue buttercr... See more

Rated 5 out of 5 stars

I ordered a mystery box weeks ago, fully warned it might never arrive, and to my absolute horror, it turned up today. Ruined my whole week. It was crammed full of the most ridiculous, over the top... See more

Rated 5 out of 5 stars

These doughnuts are absolutely amazing. I had the pistachio and rose and the gianjuda chocolate varieties. They are so pillowy soft and packed with such amazing filings. The taste is therefore incred... See more


Company details

  1. Cake Shop

Written by the company

London and Surrey’s best luxury cake makers for birthdays, weddings, christenings, corporate gifting, events and all occasions. That’s the boring blurb. This is the fun bit - we make really cool cakes for really cool people. Our cakes are favoured by our large base of loyal customers who come back to us year after year, the nicest celebrities (we can’t name names unfortunately, because, well, they pay us for the cake), and the press and media who consistently name us as the Best Cakes in London.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

237 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(237)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really lovely recipes and super friendly

Really lovely recipes - I’ve used the free version for a while but decided to pay for the download so I can access easily and get all Reshmi’s variations and storage details. Reshmi has always been really helpful and replied on instagram when I’ve asked for help. 10/10

6 April 2025
Rated 1 out of 5 stars

Would not recommend - overpriced and underwhelming

I ordered a custom cake for my daughter’s birthday, and I must say, I was utterly disappointed with the quality. The fondant was incredibly hard, making it difficult to even cut the cake. It was embarrassing and frustrating, especially in front of our guests who were expecting a smooth and celebratory moment.

The cake itself was dry and lacked any moisture or freshness. It tasted like it had been made days in advance and left out. This is not what you’d expect for a celebration cake, especially one that cost £100. For that price, I expected a premium product made with care and attention to detail, but this was far from it.

This was supposed to be a special and memorable part of my daughter’s birthday, but it turned out to be a complete letdown. I won’t be ordering from this bakery again and can’t recommend them to anyone looking for quality or value for money.

20 April 2025
Unprompted review
Rated 5 out of 5 stars

The cake we ordered from Agnes de Sucre…

The cake we ordered from Agnes de Sucre was just FABULOUS….amazing design and utterly delicious.

The customer service I received was spot on…communication was faultless from the onset. Will definitely be ordering again from Agnes de Sucre.

15 March 2025
Rated 5 out of 5 stars

Excellent!

Excellent cake (delicious and beautiful) and seamless communication. Very pleasant to work with. Highly recommend !

14 March 2025
Rated 1 out of 5 stars

Only looks pretty

Only looks pretty, small size for what you pay and had no taste of coffee the actual sponge/cake. Only the top decor had some taste of coffee. Such a shame.

4 February 2025
Rated 5 out of 5 stars

Fantastic service and the cakes are…

Fantastic service and the cakes are amazing..z and beautifully decorated. Very easy process to order the cake and to communicate with the team with quick replies. Will always my future special occasion cakes from this awesome team.

30 January 2025
Rated 5 out of 5 stars

Fantastic 80th cake

Fantastic cake - we opted for the burn reveal cake for my Dad’s 80th. He was delighted and amazed and the cake tasted amazing. 10/10!

10 January 2025
Rated 5 out of 5 stars

I bought the Original Hero Sponge…

I bought the Original Hero Sponge Recipe with Variations PDF. It's exactly what was hoping for and expected. When I had a question about something on the document, Reshmi responded speedily and I was able to make the cake I wanted. I've made three hero sponge cakes so far and they've all turned out perfectly. Clear instructions, easy to follow, consistent results.

29 November 2024
Rated 5 out of 5 stars

Amazing cakes

Great customer service, personal detail and delicious cakes, will definitely use this cake maker again

17 December 2024
Rated 5 out of 5 stars

Great first experience - can’t wait to order again!

Ordering process was super quick and simple. Very clear, descriptive and easy to use website. The cake was delivered on time and the text messages in the lead up were helpful in letting me know when the cake would be arriving. The cake itself was beautifully decorated - exactly like the picture and tasted light and fluffy with the perfect hints of pistachio orange! Even with six adults who all have a sweet tooth, there was plenty left!

30 November 2024
Rated 5 out of 5 stars

Amazing!!!

Our cake was for a very special occasion and we can only thank you for being so helpful and thoughtful in helping to design the most beautiful, perfect and delicious cake!!! Amazing service, could not recommend more.

31 October 2024
Rated 5 out of 5 stars

Gorgeous cakes

My go to for cakes for any occasion- they look fantastic and taste even more fantastic - love love love

12 November 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look