Angara Inc.Reviews 

2,987
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 228 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness, prompt responses, and personalized approach of the support team. Many people are thrilled with the quality and craftsmanship of the jewelry, often noting that the items are stunning and exactly as pictured. The online shopping experience is frequently commended for its ease of use, detailed website, and the ability to customize product options like gemstone quality and metal type. Reviewers also appreciate the beautiful packaging, timely delivery, and the inclusion of complimentary gifts with their orders. However, some customers experienced issues with orders, such as incorrect delivery addresses, missing free gifts, or problems with product sizing and descriptions on the website. A few people also reported concerns about the durability of the jewelry, with stones falling out or prongs breaking shortly after purchase, and expressed dissatisfaction with the resolution process for these issues.

What people talk about most

Product

Consumers generally find the products to be positive, with many expressing delight over the quality,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the prompt, proactive, and... See more

Quality

Users describe positive interactions with quality, often praising the craftsmanship, presentation, and... See more

Order

Customers had positive experiences with order, praising the ease of the ordering process and the helpfulness... See more

Website

Clients share positive opinions on the website, often praising its detailed layout, ease of use, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was initially impressed with the detailed website, the assortment and the many excellent reviews. I was amazed by their customer service which answered my emails in the middle of the night. I will b... See more

Company replied

Rated 5 out of 5 stars

I've bought several rings from Angara in the past three years. I very much appreciated the online shopping experienc where I could choose the quality of gemstone I wanted and the karat weight and colo... See more

Company replied

Rated 5 out of 5 stars

I purchased two Tanzanite pendants and they were both stunningly beautiful, exactly as pictured. I like how I could select the stone quality and size (I went for AAA = Best quality Tanzanite in e... See more

Company replied

Rated 5 out of 5 stars

This experience has been great because I never really like jewellery but this company offers a range of beautiful precious stones that create a beautiful piece of art. I only buy my own jewellery and... See more

Company replied


Company details

  1. Jeweler
  2. Jewelry Designer
  3. Jewellery Manufacturer

About Angara Inc.

Written by the company

ABOUT ANGARA

Angara is a family-started and family-run fine jewelry brand with generations of expertise in gemstones and jewelry-making. We combine the power of creation with the ancient energy of colored gemstones to bring you bespoke jewelry that truly speaks to your soul and helps you celebrate with color.

We’re vertically integrated, which means every step in the making of our jewelry is carefully handled by us. We source our gemstones sustainably, cut and polish them ourselves, and then handcraft custom designs around them. Without the middlemen, we deliver premium-quality jewelry at high speed, and with 30 percent more value directly to you.

Our commitment to excellence and innovation has earned us many accolades, including Newsweek’s Best Online Shops’ 5 Year Champion title, the prestigious Fast Company Most Innovative Companies 2024 Award and a place on the Inc. 5000 Fastest Growing Private Companies in America list.

WHY SHOP WITH US

We’re the highest-rated and most-awarded online jeweler, offering premium-quality natural and lab-grown colored gemstone and diamond jewelry at remarkable prices.

Ethical Sourcing

Our gemstones and diamonds are sourced directly from mines (or labs) that honor the highest levels of sustainability practices.

Customizable Designs

At Angara, you can easily customize every one of our pieces, just the way you want.

Exceptional Craftsmanship

Our jewelry combines traditional craftsmanship with modern sophistication. Each stone is set by hand, and every unique design is crafted using time-honored techniques.

Guaranteed Authenticity

All our jewelry comes with a Certificate of Authenticity, outlining the stone's carat weight, color, quality grade and other essential details, so that you can shop with confidence.

Easy Pay Installments

Get the jewelry you love now and pay for it later in monthly installments with our buy now, pay later plans.

Free Express Shipping

We offer express shipping at no extra charge. We also insure all items, so it's absolutely risk-free.

Free 30-Day Returns

If for any reason you aren’t fully satisfied with your purchase, you can send it back to us for a full refund.

Lifetime Warranty

Every piece we handcraft for you comes with a free lifetime warranty.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(2,987)

222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Very helpful, straightfoward and resolved query with simplicity - and polite throughout

8 December 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi David,
Thank you so much for the wonderful 5-star review! We're glad to hear your query was resolved smoothly and that you had a helpful, straightforward, and polite experience. If you ever need anything else, we’re always here to help!

Rated 5 out of 5 stars

Very helpful assistant

Needed to cancel a order and the woman who assisted me, chloe was very much helpful. Didn't want to cancel my order as what I purchased from this website was beautiful but I found something just as nice for a little bit cheaper with same company. Over all happy with the help I recieved today.

5 December 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Lyndsay,
Thank you so much for your wonderful review! We’re delighted to hear that Chloe was able to assist you and make the process smooth and friendly.

We truly appreciate your kind words—and we're glad you found something you love just as much. If you ever need help again or have any questions, we’re always here for you!

Thanks for choosing us and for sharing your experience.

Rated 5 out of 5 stars

No Hidden Extras.

Easy to follow instructions, clear on items being sold, and no hidden extras.

4 December 2025
Angara Inc. logo

Reply from Angara Inc.

Hi Martin,
Thank you for sharing this — really appreciate it.
It’s great to hear the process felt clear and straightforward, just the way it should be. If you ever need anything or have questions along the way, we’re here for you.
Thanks again for choosing us.

Rated 3 out of 5 stars

Shonky lifetime warranty, beware.

I have used this company several times to buy jewellery for special occasions. The actual presentation of the jewellery and the way it looks is great. The purchase and delivery process is also good. Unfortunately, when issues arise with warranty claims it is a different story. We paid nearly $2000 for a sapphire ring for our daughters 21st and after about 18 months the stone fell out and was lost. Assuming it would be covered by the 'lifetime warranty' I got in touch and was told it was not covered by the policy. The actual clause states that "Wear and tear and lost or missing stones and parts of the jewellery due to inappropriate, improper or abnormal use of the product." They are clearly including 'wearing' the jewellery as inappropriate use as they would not honour the warranty. This was a gift that I was hoping would last her whole life not 19 months. The next daughter is 21 soon and we will buy her ring elsewhere. This occurred in December 2025.

4 December 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Tarina,

Thank you for sharing your feedback with us. We’ve reviewed our records and understand the challenges you’ve experienced with the product. One of our team members will be reaching out to you within the next couple of hours to assist you further.

In the meantime, if you need anything else, please feel free to write to us at customer.service@angara.com
Or call us at 1800 934 237 for immediate support.

Rated 5 out of 5 stars

Chloe was brilliant

Chloe was brilliant, helped with my worries of delivery.
Yet to receive the item but thus far Angara have been great.

1 December 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Craig,
Thank you for sharing this. We’re glad Chloe was able to help with your delivery concerns. If you need anything else, we’re here for you.

Rated 5 out of 5 stars

Good photos.

1 December 2025
Angara Inc. logo

Reply from Angara Inc.

Hi James, Thank you so much! We’re glad you loved the photos. If you need anything else, we’re here to help!

Rated 5 out of 5 stars

Had been looking for a gift for my…

Had been looking for a gift for my Wife's Christmas and finally found it on Angara, Very Happy

29 November 2025
Angara Inc. logo

Reply from Angara Inc.

Hi William,
So happy to hear you found the perfect Christmas gift for your wife. Thank you for choosing us — it means a lot.

Rated 5 out of 5 stars

Beautiful ring

I received my beautiful ring in a wonderful ring box but had to use the online chat twice in a week so I could see about getting the ring resized. I had dealings with Rose and Chloe who were both most helpful and dealt with what I needed perfectly, Great company, thank you.

28 November 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Claire,
Thank you so much for this lovely review! We’re really happy to hear that you’re loving your ring and that the ring box added a little extra magic to your unboxing moment.

We’re also glad Rose and Chloe could help you quickly with the resizing. We’ll definitely share your kind words with them!

Thank you for choosing us. We’re always here whenever you need us.

Rated 5 out of 5 stars

Easy clear directions to purchase my…

Easy clear directions to purchase my ring

26 November 2025
Angara Inc. logo

Reply from Angara Inc.

Hello Mrs. P. Walker,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that the directions for purchasing your ring were easy and clear. It truly means a lot to us. If you ever need any assistance in the future, we’re always here to help.

Rated 5 out of 5 stars

Beautifully made jewellery and…

Beautifully made jewellery and presented so nicely. I’ve ordered another item! Customer service is what you would expect from a five star jewellery maker.
Thankyou

19 November 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Keith,
Thank you so much for your lovely review! We're happy to hear you loved the jewellery and the presentation and even more excited that you’ve already ordered another piece. We truly appreciate your kind words about our customer service. Thank you again for choosing us!

Rated 5 out of 5 stars

Fantastic aftercare and customer service.

After purchasing an emerald bracelet as a wedding gift, the stone unfortunately fell out and was lost. After getting in touch with Angara they quickly sent out a return label repaired it and sent it back with no hassle or fuss. I would 100% recommend this company and their customer services are a*. Thank You.

14 November 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Steven,
Thank you so much for sharing your experience! We're really glad we could resolve the bracelet issue quickly and without any hassle. Your recommendation truly means a lot to us. If you ever need anything else, we’re always here to help!

Rated 5 out of 5 stars

Angara were extremely helpful and…

Angara were extremely helpful and accommodating from start to finish. Their communication is excellent and they support you through the whole purchase process. The ring itself was crafted and made to an exceptional standard, so much so that there have been so many comments on how amazing the ring is. Thanks again, would highly recommend!

9 November 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Antony, Thank you for your valuable feedback. We are delighted to hear that our customer service communication and support during your Angara experience were exceptional. Furthermore, we are thrilled that you are pleased with your hand-crafted Angara ring and found its quality and craftsmanship to be of the highest standard. Our goal is to consistently deliver both superior craftsmanship and excellent customer service.

Rated 5 out of 5 stars

Excellent pre-order customer service

Excellent pre-order customer service. I have worked closely with Ankit over the last 2-3 weeks on ensuring the right sizing and specification of a ring for a big occasion! Always attentive and responds very quickly. A pleasure to work with so far; I've just placed my order, so I await with excitement for the item to be made and delivered. So far, very good!

17 November 2025
Angara Inc. logo

Reply from Angara Inc.

Hi Ian, thank you for sharing your feedback! We’re thrilled to hear that Ankit provided you with excellent customer service throughout your shopping experience. Your feedback motivates our team, and we’re here for any further assistance you may need.

Rated 5 out of 5 stars

Massive range of jewellery

Massive range of jewellery on easy to use website. Photographs are excellent and comparisons helpful in terms of visualising the piece. All in all a very good website. I do hope the jewellery is as good as the website.

13 November 2025
Angara Inc. logo

Reply from Angara Inc.

Hi Mr. Kolin, thank you for your wonderful feedback! We're delighted you enjoyed exploring our Angara collection and found the website experience intuitive and inspiring. We take great pride in ensuring our jewelry reflects the same quality and attention to details you see online, and we look forward to exceeding your expectations.

Rated 5 out of 5 stars

Engagement Ring Choosing

I found my engagement ring using Angara and they were excellent! Loads of recommendations and support to find the perfect ring, then great customer service through the process of having it delivered, my relationship manager Sam was really good and kept providing me with updates

1 August 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Andy, thank you for sharing your 5-star review! We're thrilled you found your engagement ring with Angara. It's a pleasure knowing our customer service team made the process seamless start to finish. We look forward to having you shop with us again in the future!

Rated 5 out of 5 stars

Too Easy!

Easy to use ordering. Jewelry descriptions very clear.

9 November 2025
Angara Inc. logo

Reply from Angara Inc.

Hello David,
Thank you so much for your wonderful feedback! We’re happy to hear that you found the ordering process easy and our jewelry descriptions clear and helpful.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Nice easy process

8 November 2025
Angara Inc. logo

Reply from Angara Inc.

Hi Margaret,
Thank you for your lovely review! We’re glad to hear that you found the process nice and easy. Your experience matters to us, and we appreciate you taking the time to share it.

Rated 5 out of 5 stars

Easy transaction

Easy transaction, website easy to navigate

7 November 2025
Angara Inc. logo

Reply from Angara Inc.

Hi David, thank you for sharing your experience! We're delighted to hear the transaction went smoothly and our website is easy to use. We look forward to seeing you shop again with us at Angara soon!

Rated 5 out of 5 stars
Angara Inc. logo

Reply from Angara Inc.

Hello Ivan,
Thank you for your feedback. We’re glad to hear you had a good experience on our website, and we hope you love the ring just as much once it arrives.
If there’s anything you need, we’re here to help!

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