Lovely high end acoustic guitar bought online with confidence. Packaged well and arrived perfect as ever ( with a free set of strings included) Option to return within 14 days or exchange within... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was served by Paul Sandercock whose knowledge was first class. He advised me on some technical issues I was experiencing and was attentive and very professional. I’ve been buying quality products fr... See more
With global supply issues and seriously limited availablility of stock for certain purchases, Andertons kept me informed every step of the way and offered options should that have been useful. When de... See more
Guitar arrived in pristine condition within a few days of sorting out import duties but unfortunately had some issues with the wiring harness. My local shop was able to get everything sorted for about... See more
Company details
Written by the company
For over 60 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Pianos, Recording Equipment, Accessories and more to the music community. From beginners to pros looking to expand their sound, we started making musicians in 1964 - and haven't stopped since! With the iconic store in Guildford, Surrey, and the website that ships all over the UK and around the world, Andertons is one of the biggest musical instrument retailers, winning multiple industry and consumer awards. Not sure what musical instrument or gear is right for you? Checkout the Andertons YouTube channel for reviews, first-looks, and pure entertainment! Or use the quizzes, blogs and buyer's guides on the website to learn even more.
Contact info
58-59 Woodbridge Road, GU1 4RF, Guildford, United Kingdom
- 01483 456777
- help@andertons.co.uk
- www.andertons.co.uk
Great Offers On Guitars, Synths & More
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A Most Pleasant Shopping Experience
Ordering and payment procedures very easy and smooth for overseas customers. Good packing and prompt shipment. Completely satisfied.
30 July 2026
Anderton’s are, simply, the best!
Anderton’s are, simply, the best place to buy music equipment. I have shopped with them for years & have also had exceptional service.
23 July 2026
Very good customer service
Very good customer service, changed a faulty amp for me without any stress, was very fast I was amazed. Great prices also and lots of discounts across the site.
29 July 2026
Great guitar as described and very well…
Great guitar as described and very well packed for protection. Fast delivery and great service.
22 July 2026
I accidentally ordered the wrong thing
I accidentally ordered the wrong thing. Andertons were happy to replace. All done quickly and without fuss. I buy almost all my music kit from Andertons now.
25 July 2026
1st time ordering from this company
1st time ordering from this company, very impressed with service and delivery time was as stated. Comunication was excellent kept informed on order progress all along the way. Product was well packaged.
28 July 2026
Excellent customer service
My recent purchase experience was excellent.
From an initial call overseas to collection, Paul in the guitar section was extremely helpful and certainly went above and beyond to ensure everything went smoothly
29 July 2026
The team took the right time for me to…
The team took the right time for me to tryout and compare products, and also gave great advice. 100% quality staff
29 July 2026
Great transaction
Great price, swift delivery, and no problems at all. Altogether a perfect transaction. Thanks
29 July 2026
Awesome service as usual
Awesome service as usual. There was a local issue with the courier but Andertons were right on it making sure it was booked in again as early as possible - twice!
22 July 2026
Guitar arrived on time in excellent…
Guitar arrived on time in excellent condition, driver was pleasant and well mannered
29 July 2026
Great Chapman guitar.
I recently bought a Chapman DPT guitar from Andertons. It is a really nice instrument to play, nice and light, about 7 1/2 lbs and well made and set up to play nicely. It was delivered within a day and well packaged. It is very similar to a tele with clear twangy single coil pick ups. Also great colour and an epic deal meant it was at a great price.
29 July 2026
A superb experience as always with Andertons
A superb experience as always with Andertons. Got my package from UK to Mexico in less than a week.
Product brand new, in box, protected packaged arrived in optimal conditions.
10 July 2026
Brilliant service can't fault and good…
Brilliant service can't fault and good price. I would recommend this seller 100%
28 July 2026
Good Company
21 July 2026
Whilst there was a glitch
Whilst there was a glitch in the provision of the Strymon power source, it was politely and cooperatively dealt with and resolved to my satisfaction. And you can't really go wrong with a Strymon.
18 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.