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Andertons Music Co. Reviews 

2,495
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,719 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, highlighting well-made instruments and accurate descriptions. Many appreciate the efficient and prompt delivery, noting items arrive well-packaged and in pristine condition. The staff and service are commended for being helpful and professional, providing a positive buying experience, with competitive pricing also noted. However, some customers also noted occasional product issues like manufacturing defects or poor setup. A few people experienced delivery delays or unexpected charges, and some mentioned that prices might not always be the lowest.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising items like guitars for being... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast delivery times, often... See more

Service

People report positive experiences with service, consistently highlighting the exceptional and outstanding... See more

Staff

Consumers consistently express high satisfaction with the staff, describing them as knowledgeable, friendly,... See more

Price

Clients share positive opinions on price, with many reviewers highlighting great prices, competitive pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a Sire x6 (really nice guitar for the money) there was a problem when I came to restring the guitar where the nut was cut too deep. This was in no way apparent from a qc perspective until the g... See more

Rated 5 out of 5 stars

Lovely high end acoustic guitar bought online with confidence. Packaged well and arrived perfect as ever ( with a free set of strings included) Option to return within 14 days or exchange within... See more

Rated 5 out of 5 stars

No nonsense, dependable service. Goods are often in stock - they're well packaged and dispatched promptly. Also, there's none of the delays inherent when ordering goods from suppliers in mainland E... See more

Rated 5 out of 5 stars

I was served by Paul Sandercock whose knowledge was first class. He advised me on some technical issues I was experiencing and was attentive and very professional. I’ve been buying quality products fr... See more


Company details

  1. Musical Instrument Store
  2. Drum Store
  3. Guitar Store
  4. Piano Store
  5. Used Musical Instrument Store

Written by the company

For over 60 years, Andertons has sold Guitars, Amplifiers, Keyboards, Drums, Pianos, Recording Equipment, Accessories and more to the music community. From beginners to pros looking to expand their sound, we started making musicians in 1964 - and haven't stopped since! With the iconic store in Guildford, Surrey, and the website that ships all over the UK and around the world, Andertons is one of the biggest musical instrument retailers, winning multiple industry and consumer awards. Not sure what musical instrument or gear is right for you? Checkout the Andertons YouTube channel for reviews, first-looks, and pure entertainment! Or use the quizzes, blogs and buyer's guides on the website to learn even more.


Contact info

Promotion box for Andertons Music Co.

Great Offers On Guitars, Synths & More

Save on guitars, basses, synths, drums & more - new offers every week!

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,495)

1,802 reviews in the last 12 months

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Rated 5 out of 5 stars

Bought as B-Stock

Bought as B-Stock, great guitar with very small ding. Plays fantastic, sounds great. Was here in under a week (Central Europe). Will buy again - thanks!

22 July 2026
Rated 5 out of 5 stars

Reliable and efficient

I live 300 miles from Andertons but never hesitate to order whatever I need. Though not necessarily the cheapest, in my experience they are 100% reliable and I'm always impressed how quickly my purchases have arrived. The staff too have always been efficient and helpful.

23 July 2026
Rated 5 out of 5 stars

I have purchased from Andertons Music every thing associated with building my pedalboard, from the Pedaltrain board to pedals. My last purchase was a EMG DG20 loaded pickguard.

I have purchased from Andertons Music quite a few times now for a few years to be honest, mainly online because I live in South Yorkshire (Doncaster).
I have alway's had very informative communication with whoever has answered any questions that I've asked them when I have phone with enquiries about products.
Their delivery service is excellent and the iterm/items arrive quickly and undamaged. Almost everything that I want is in stock even if it's the last one available.
I can highly recommend Andertons Music for their excellent service with exceptional combination of their experience and communication which in turn makes for a pleasurable experience.

23 July 2026
Rated 5 out of 5 stars

Knowledgeable and honest the guitar I…

Knowledgeable and honest the guitar I ordered had been on display I was contacted and informed by the staff of this and was told it had been checked and there were no marks or scratches but could cancel my order. The guitar is perfect and delivered on time. I can’t fault Andertons they are a great shop.

23 July 2026
Rated 5 out of 5 stars

The fact that Lee Anderton makes sure…

The fact that Lee Anderton makes sure people who purchase their products will receive them quite fast.
In my case, delivery was much faster than any of the local parcels here in the US. I purchased a left handed sire bass I couldn’t find anywhere in the US. A v5 24 fret 5 string ! Love the bass !
Thank you Andertons!

11 July 2026
Rated 5 out of 5 stars

Happy US Customer!

Recently purchased an Ibanez Iceman from Andertons, inquired prior as I'm located in the US, finish only available in the EU. Couldn't be more pleased, huge hats off to Jackson Green in particular--Jackson and the team absolutely went above and beyond to answer any questions, check the instrument before shipping, and clear care given to packing. Arrived without any issues, again extremely pleased with the entire experience thanks to Jackson Green and Andertons. Thanks so much guys!

6 July 2026
Rated 5 out of 5 stars

flexible midi control!

i did my research, looked at the Andertons site and they had the MP8 Pro by Morningstar in stock, i had several £££s of loyalty points i had saved up, so ordered it with a bit of a discount too!

delivery was a couple of days, and is is a great piece of kit!

4 July 2026
Rated 5 out of 5 stars

Had a great experience

Had a great experience. Team was super helpful and helped me find the best one of the model I got. I was sad that the model I wanted was out of stock only to see it back in stock after I returned home, but I'm from the US so there's not much to be done about that.

7 July 2026

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