Huge amount of information but the 'hints' are sometimes wrong (Name, place etc.). To many have just copied off others trees which means that some of the hints are completely 7 utterly wrong - it is a... See more
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Ancestry can be a good starting point but the information it provides should never be taken as certain or 100 per cent accurate Double check what it is providing against other sources or genealogy... See more
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Ancestry is by far the best family history site and the DNA tools are better than say, My Heritage. The quality of trees on Ancestry is extremely poor many "members" do not have trees or have very sm... See more
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I’ve solved the mystery of my paternal grandfather’s identity, with the invaluable help of Ancestry’s dna database. I still have mysteries further back to solve. It would help enormously if I could up... See more
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Company details
About Ancestry.co.uk
Written by the company
Ancestry® is the UK’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
START A FREE TRIAL
AncestryDNA® is a simple one-off test that reveals your origins and the countries, counties and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
GET A DNA KIT
Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
VISIT OUR SUPPORT CENTRE
*Free trial terms apply
Contact info
3.5
Average
9K reviews
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Subscription
Bought DNA kit, did not subscribe to a free month and then yearly subscriptions thereafter, but my ancestry took £109 yearly subscription from my account. Just had a call from a condescending advisor telling me I did subscribe but didn’t realise, referring to an email address and Apple ID which aren’t mine, and then trying to talk over me when I’m advising of this. She wouldn’t listen when I told her I even had the email thanking me for purchasing the DNA kit at £19.90, and no trial period and subscription were ever mentioned until I got the email thanking me for having used the trial period(which I didn’t have), and telling me I needed to cancel by the date before the email was sent if I didn’t want to pay the yearly subscription. I was offered a free DNA kit and an email to cancel next year subscription as a consolation, which I refused and was adamant that I wanted the whole £109 back. She then went away and told me what she could do for me was give me 25% back, which again I refused. She kept telling me to stop arguing with her, and then. said she could give me either 50% or 100% back. After telling her I would settle for nothing less than a 100% refund, she hung up on me. Thankfully, I had paid through PayPal and opened up the dispute through them. Just checked on PayPal and 100% refund has been issued. Wouldn’t recommend these to anybody, unless they are strong enough to stand their ground and dispute any additional charges that they haven’t signed up to because they will be charged them if my experience is anything to go by.
6 June 2026
Unprompted review
Reply from Ancestry.co.uk
Hello Alison. We are very sorry to hear about your recent experience and the frustration it caused. While we always aim to be completely transparent with our subscription options during checkout, we deeply regret how your support call was handled, as this does not reflect the standard of service we strive to provide. We are glad to hear that this matter has now been resolved. Thank you for sharing your feedback with us.
A fascinating well-recommended journey
I first started this just to keep track of who was who in family photo's but when I started digging and going further and further back, I never would have realised that the Industrial Revolution wasn't just a dusty page in a history book - my family was an active part of it! Still lots of un-answered questions and some dead-ends (adopted great grandfather - so no prior records). However the genetics also answer a lot of questions . Fascinating journey.
14 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thank you for taking the time to provide this review, Brendan!
It’s amazing how a simple project like organizing family photos can turn into a journey that brings history to life. It sounds like you've encountered some fascinating stories! We’re also glad that your DNA results are helping you find answers where the paper trail leaves off. If you're interested, you can find our webinars linked below. The session 'Using Your Match List to Solve Brick Walls' may provide some inspiration:
https://www.ancestry.com/t101648/rd.ashx?ancid=9v16wqrpzu
Wishing you all the best with your research!
Absolute scam.
Absolute scam.
I got my DNA results that I paid for however what they don’t explain initially is that you are expected to pay £50 per month going forward
This is extremely hard to try to cancel- I spent a whole morning going round in circles trying to cancel it and unable to speak to anyone about it.
Managed to cancel now £50 has been taken out of my bank- again I can’t get in contact with the company at all.
I’m going to have to cancel this with my bank directly
Avoid at all costs as this company is not upfront about how they work
14 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thanks very much for reaching out to us, Ceri. We do regret to learn of any unexpected billings. We can confirm that, in addition to our DNA test, we also offer memberships, which grant access to the historical records and research tools that we host. Our memberships are optional and are not required to take a DNA test with us or receive the results, and can be cancelled at any time, either online via your Account Settings page (ancestry.co.uk/account) or by contacting us. If you encountered any difficulty in getting in touch with us to resolve this matter, then we are sorry to hear it, and we'd be anxious to ensure you have our contact details should they be needed moving forward. You can find our Live Chat link and hotline number detailed below for your convenience. Please don't hesitate to reach out if you need any additional assistance!
Live Chat: https://support.ancestry.co.uk/s/contactsupport/
(UK) Phone Support: 0-800-032-6469
Reply from Ancestry.co.uk
Thank you for sharing your review. We are very sorry to hear that your recent experience didn’t live up to the high standards you usually expect from us. We always want your time on our site to be smooth and productive.
If you are experiencing any specific technical issues, trouble with a feature, or if there is anything we can do to help get things back on track for you, please let us know. We appreciate your patience and your continued support.
https://support.ancestry.com/s/phonesupport
Reply from Ancestry.co.uk
We wish you all the best in your search, Doris! If you'd like some tips to help you, please don't hesitate to review the free class that we've linked below. We hope this guide can help you find the connections you're looking for!
Link: https://www.ancestry.com/c/discover/education/cousin-connection
Great user friendly database
13 June 2026
Unprompted review
Reply from Ancestry.co.uk
We're so happy to think so! Thanks so much for sharing this with us, Catherine.
Comprehensive features and…
Comprehensive features and functionality combined with ease of use make Ancestry a go to for family tree research.
13 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thanks very much for your kind feedback, Malcolm! If there's anything we can do to improve your experience even further, please don't hesitate to let us know. We're always happy to hear feedback and suggestions on how we can innovate. Cheers!
Really helpful and informative
Really helpful and informative, sounded genuinely interested and happy to help !
11 June 2026
Reply from Ancestry.co.uk
Thanks for sharing this lovely review with us, Karly. We're delighted to hear that you received such wonderful support when you recently contacted our customer service team. Please do not hesitate to get back in touch should you need any assistance going forward either.
Worldwide Ancestry Membership
In upgrading my Ancestry membership to Worldwide, David was very helpful and informative. He clarified what the membership covered and sorted out the cost immediately.
Many thanks, David.
13 May 2026
Reply from Ancestry.co.uk
Thanks for stopping by and sharing this lovely review about your experience with David over the phone. We're delighted you received such wonderful support and are excited for the discoveries you have ahead of you as you get stuck into your research with even more access.
Advisor was very friendly
Advisor was very friendly, helpful and knowledgeable ito all my questions. A pleasure to talk to.
11 June 2026
Reply from Ancestry.co.uk
Thanks for reaching out to us, Jashbourne. We're so glad to hear that you received such wonderful support when you recently contacted us for assistance and wish you the very best of luck as you continue your research journey with us.
I can’t change if a person has divorced or remarried
It’s so difficult to find information and change any information saved. I’m not happy with this site at all
11 June 2026
Unprompted review
Reply from Ancestry.co.uk
Hi Susan and thank you for reaching out to us with this review. We're sorry to hear that you've had such a disappointing experience using the Ancestry website. It sounds like you might just need a couple of tips on how to navigate the website as both searching and editing information on Ancestry is relatively easy to do. Please check out the guides we've linked below. The first one is one you're probably looking for specifically.
https://support.ancestry.co.uk/s/article/Fixing-Relationships-in-Trees
https://support.ancestry.co.uk/s/article/Ancestry-Family-Tree-Resources
https://support.ancestry.co.uk/s/article/How-to-Search-Ancestry
If you continue to have any issues editing your tree or finding records, please give our team a call on the number listed below and one of our agents will be happy to offer you more tailored support over the phone.
+44 800 032 6469
Monday - Friday: 9:00 am - 9:00 pm GMT
Saturday - Sunday: 12:00 pm - 9:00 pm GMT
I have traced both my Paternal and…
I have traced both my Paternal and Maternal Biological Families
11 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thanks for sharing this review with us! We're delighted to hear that you've traced your maternal and paternal side of the family on Ancestry. That's so exciting. We're excited to see where else this journey takes you.
It’s very good and invaluable for…
It’s very good and invaluable for researching your family history
11 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thanks for sharing this lovely review with us, Nick! We're delighted to hear that you are enjoying your experience researching your family history on Ancestry. We can't wait to see where your research journey takes you.
Finding your past from simple steps…
Finding your past from simple steps that start to uncover the great stories about you relatives and family that some people may never know they had.
10 June 2026
Unprompted review
Reply from Ancestry.co.uk
It's fantastic to hear that you've been able to find some wonderful stories in your family tree, Scott! Thanks very much for choosing Ancestry to help you in your search. 😁
A really good family history tool
A really good family history tool. I have been using it for a while now and think it's the best one I have seen and used.
10 June 2026
Unprompted review
Reply from Ancestry.co.uk
This is music to our ears, Paul! We strive to offer the best and most comprehensive online genealogical database out there, so your kind words help us know we're on the right track. Thanks very much for sharing your experience with us. All the best in your future research, too!
Reply from Ancestry.co.uk
We're glad you found the details easy to find, Roger! We hope you continue to find success through your research!
The provision of DNA with suggested…
The provision of DNA with suggested Ancestors collated with Member trees is Great and a good source of information/
9 June 2026
Unprompted review
Reply from Ancestry.co.uk
We're glad you found these worked well together in your research! Thank you so much for sharing!
They take money without saying anything
Not impressed that they took the automatic renewal without notifying that they we’re doing so. Totally disgraceful Sharp practice. Then when you give feedback they have a tickbox for automatic renewal and then fake that they’re sorry. Morals of a dodgy porn site
9 June 2026
Unprompted review
Reply from Ancestry.co.uk
Hi Richard and thank you for reaching out to us with this review. We are eager to address this matter with you and set the record straight. We bill our members according to the agreement made when a membership is initiated. Before a membership can begin, one must indicate that they have read and accepted our Terms and Conditions. This agreement states that subscriptions are non-refundable. To clarify, we send our members a reminder email at least 28 days before a subscription longer than a month renews, in order to give them the opportunity to opt out or update any details which may have changed. We do not issue reminders for monthly subscriptions. If you have a quarterly, semi-annual or annual subscription and did not receive such an email, we'd recommend checking your spam/ junk folder. Sometimes emails can be sent to this folder because of settings on your email account. See the guide we've linked below.
https://support.ancestry.co.uk/s/article/Not-Getting-Ancestry-Emails
Please note that we are not obliged to send reminder emails but we want to give members every opportunity to cancel any unwanted subscriptions before they are charged for another period.
We've linked our renewal and cancellation terms below for your convenience:
https://www.ancestry.co.uk/cs/legal/renewal-cancellation-terms
Poor customer service and overpriced
Poor customer service and overpriced. Would recomend avoiding them.
9 June 2026
Unprompted review
Reply from Ancestry.co.uk
Hi there, William. Thanks for your feedback. We are very sorry to hear that you had a poor experience with our customer service and feel our platform is overpriced. We always aim to provide top-tier support and great value to our community, so we take this feedback seriously. We would love the chance to make this right—please send us a direct message so we can look into what happened and assist you further.
https://support.ancestry.com/s/contactsupport/
Scam
Just paid for what I thought was a search account but I have to upgrade again to get any information. So paid £10.99 for nothing. Very upset.
8 June 2026
Unprompted review
Reply from Ancestry.co.uk
Hi there, Nicola. We are so sorry for the frustration and confusion, and we completely understand why you're upset. Paying for a subscription only to feel locked out of information is never the experience we want you to have. It sounds like you may have purchased a basic tier or that there is a glitch in how your account is recognizing your new plan. We want to make sure you get exactly what you paid for. Please send us a direct message right away so our support team can look into your account and get this sorted out for you!
https://support.ancestry.com/s/contactsupport/
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