All Nippon Airways Reviews 

Very poor Customer Service given to Business Class travellers. We had three legs of our recent trip to Australia cancelled with no explanation given. We managed to re arrange some of our flights but incurred significant additional costs as a result. Whilst on holiday, our flight back to London was cancelled and ANA never came back to our agent, Trailfinders, with an alternative flight for us. After waiting 5 days, we gave up and travelled back with British Airways. We are now left waiting for the refund on our return tickets. We will never book with ANA again. My husband works for a large Japanese business, and he has never come across such poor service from a Japanese organisation.

I was forced to fly All Nippon in 2020 due to Covid and I was forced to purchase a business class ticket for myself and my 1year old at a cost of $11500, just to get back to Australia.
It came as a return ticket but due to not being allowed by the Australian government I was not allowed to fly again until just recently in 2022.
I asked All Nippon to extend my return flight option to which they have refused which therefore means I effectively paid $11,500 for a one way flight which is disgusting. I had been separated from my Husband for over 9 months and was desperately trying to return to Australia to him so we were forced to purchase this flight on a credit card as we didn't know when Australia would re open.
All I wanted All Nippon to do was let me fly in January to the UK once the borders reopened but they refused.
Feel totally robbed of my money and respect for what people suffered during COVID.

This story is from 2019, so unrelated to Covid.

I asked them if I could change my outbound trip as I booked it for the wrong time, but they said no. Usually airlines let you change it if you pay, but they wouldn't. I was really surprised.
After that, I was checking if I can cancel only the outbound trip on the reservation page when my flight suddenly got cancelled (non refundable) without asking for confirmation. I then contacted the customer service, and you would think they'd uncancel it or at least try and do something but no, they just said I should buy a new ticket. I insisted several times and asked them if it was possible to at least get a coupon but they absolutely didn't care. I can't afford to buy a new ticket so no Okinawa with my friends this summer. Thanks a lot, ANA !
Conclusion : in 2019 low-cost airlines have better customer services than traditionnal ones. From now on I'll stick to that good old Peach Aviation for my travels in Japan.

So pleased with the All Nippon Airways Philippines staff for helping my elderly mom and calling me long distance in re. travel medical insurance as required by the Philippines government for international outbound travelers. I didn't know the requirements about the travel medical insurance proof prior to boarding the plane. In foresight I bought the travel medical insurance coverage on 5/12/21 unbeknownst to my mom. I was able to send the info. on Messenger through the account of Aldrich P. who assisted my mom until she was seated in the plane. Bravo for the excellent service. Looking forward to fly with you in the future. I am confident that my mom will be taking care of during the flight based on your 5 star Excellent rating. 👏👏👏 😊

I have booked a flight through Edreams.com. The flight was cancelled due coronavirus and I am still waiting for refund of fees I paid. The refund dossier has been opened on 24 April 2020 and more than 160 days have been passed. Edreams have sent to ANA multiple complaints without any response.

Superb flying experience. Seasonal menu is incredible, and service is polite and unobtrusive. My favourite!

I travel a lot and ANA is probably the most reliable and trsutworthy airline I have used. During the Covid-19 pandemics, many of my flights with different airlines were cancelled, but ANA was the promptest to refund my ticket and did not try to force me to get a voucher instead. Their in-flight service is also irreproachable.

Not the best, not the worst, but they get you there safely!

It has always been a great experience flying with ANA, even if it's economy class. I've used ANA a lot mainly for domestic travel in Japan and it has always been stress-free, efficient and punctual. I also love the Super Value Deals they do, the cheapest flight I have ever booked with them was only £40.20 to fly one-way from Chitose Sapporo Airport to Sendai Airport. I have however used them once for international travel to go from Tokyo Haneda to Frankfurt, and it was great! Crew members have always been very polite, kind and welcoming. Never had a bad journey with them. 5/5.

This has to be the best airline I fly with! They have been magnificient with their time frame of processing a refund during the Covid19 situation! Typical Japanese efficiency with the customer being of main concern! No time wasting. Last year I had a great flight with them where Ms Nagakawa was a great host on the flight! I will always use them for routes which they do and know that I can fly with confidence. The seats on their planes are very comfortable and legroom is ample. A superb airline to use! Thank you to ANA for being the best!

I had some major issues due to booking with a bad travel agency. ANA helped me resolve them. Thank you ANA.

Ana confirmation M4QVQK
I am frustrated at the unhelpful website. In addition calls to customer service KL & Spore were not productive, telling only the travel agent could contact them for changes.

I am unable to get to Singapore due to border closures to catch my flight to newark. In addition it seems my tokyo -newark segment had been cancelled for some time also.

Trying to get refund or change date of my flight due to coronavirus border closings.

Update apr 6, 2020:
Got an unexpected call from Charmine ANASingapore due to my unconfirmed 2nd leg of travel Tokyo to EWR . For some reason she was the only one who offered me options and was able to rebook my ticket for June. Thank you Charmine.
June2020> once again Charmine has proved to be an excellent staff of ANA and continues to keep track of my flight for me.
Thank you Charmine

Got stranded in Japan due to a typhoon, ANA wanted to fly me home 4 days after the typhoon ended, offered no help and was impossible to contact when they cancelled my flight. I had to go to the airport just to be able to talk to anyone from this company, and even then there was no solution. Thanks to Thai Airways who implemented new flights to people who were neglected by ANA.

Never, ever flying with them again and I would not recommend risking it to anyone.

I have been flying the air line this year for the second time.
As I fly premium Eco and also pay the price I expect more quality. Today the flight from Sydney to Tokyo there was not even a breakfast, and the lights went so late down, although Business was already down for an hour!
I don't like their unflexible way of working. Asking 5 different people for an upgrade to Business, nobody new anything gae me wrong information and then I was the person who had the problem and was blemd on. Although it was the fault of ANA because everybody gave me the wrong information.
Today I also regognized that the passangers from Japan are differently treated then the "Alians" or white nosed. Saidly...
They were very unfriedly to me in the plan. They have really not a good english that makes it really hard to get what you want. And also to get information. But they speak perfectly Japanese. I know that I am going to a different contry, but english is a must in Airplanes. This is the only language which is the correlation.
For me this trip was a disaster. I will not go ANA again.

I have flown with this airline twice and I have received nothing but positive experiences. The staff are very professional and polite and will literally do anything to make you feel comfortable. To them, you are not just a passenger, you are like a guest.

Traveling on ANA has always been a pleasure for my family. With a few trips under our belts I find that ANA provides the best bang for the buck.

Seating on most planes is spacious enough for the transpacific flights with In-seat (pay for) entertainment, available meals for purchase, clean aeroplanes, and friendly staff.

My only real warning of advice would be to make sure that when you are booking your seat that you make sure you are not booking with the caveat that, "supported by United" is not included as you may find yourself on a United Flight. My experience with United, while not horrible, provides on-par service a notch below what ANA provides.