Amvena Reviews 

Ordered dog crate in February nothing has arrived wished I read reviews before hand...I work hard for my money I'm NOT HAPPY...

Wish I had read all these comments before I bought a dog crate of these robbers! Received 5 pairs of socks and told that if I send These back at a cost of £13 to me I can have a full refund!! I’ve been emailing them for weeks and they have offered me 30% refund 🤣 I don’t think so all this is down to them! Not sure I’m ever going to get my money back.

I ordered 2 dog beds. My money was taken from my bank on 3-1-2023. I have yet to receive anything. BAD customer service.

ABSOLUTE SCAM, DO NOT ORDER FROM HERE! Ordered and not delivered. Dozens of emails which they just cut & paste the reply's. Please don't order from them.

Why haven't you sent my dog crate.you have stolen my money .I am a pensioner you should be ashamed .

I ordered two dog crates, value £53, expecting a reasonably large package. They were not delivered.

A week after placing the order, a t shirt and a box of socks, approx vslue £15, were delivered in a small package. However, I did not immediately connect the two.

Another week went by, and I looked into my original order, found a tracking number, and also found out that the goods had apparently been delivered.

It was at this point, when I saw the same tracking number on the small parcel, that I realised the wrong items had been sent.

I contacted Amvena. They offered me a 5% refund to keep the t shirt and socks, and accept no crates. I don't think so.

They then asked me to return the incorrect delivery at my expense, to an address in China.

I pointed out that this was their mistake, and I would only return these goods if they paid shipping.

And I still wanted my two dog crates, or a full refund.

They offered me 10%, then 20%, then 25%..... obviously not reading my emails. Who would accept even 25% refund on £52 to keep goods worth only £15?

My credit card company are now dealing with the dispute, they do at least understand plain English.

Don't buy from this company, it really isn't worth the hassle.

As everyone else has mentioned, I ordered a dog bed and received a cheap pair of socks. No reply as yet to my email. DO NOT TRUST.

I ordered a dog crate from this company that shows delivered to my address. It has not been delivered.I received some ear muffs which they say did not come from them because the tracking number is not theirs. They have lousy customer service and all they do is keep suggesting I look around my property or contact My Carrier. Do not order from them..

Awful company - avoid at all costs. Purchased a dog crate from them - advertised on Facebook - only for them to claim it was delivered (it was not, they sent a random t shirt I never ordered) and it’s up to me to contact the courier and post office about it, when they will only speak to the seller. Avoid at all costs. I am reporting to Facebook and trading standards.