AM Home Delivery & Trucking Co Reviews 

Just had a 48” refrigerator delivered after one month of waiting for the delivery. The guys left all of the trash and box in my driveway when we paid for white glove delivery plus extra for the 4 man team. Very disappointed .

Hope y’all not getting anything delivered by these guys it never show up these people should be put out of business it’s a shame I’m just a hour and half from there terminal and my stuff has been there for 2 weeks and I had to go and pick it up my self get real people

Customer service could not be worse. No elaboration on scheduling and no effort to look into updates regarding scheduling, time frame, or re deliveries. Awful experience on various occasions.

The worst. First time they scheduled did not say they needed a signature. We live in secure area and were around most of day and figured if they came and delivered we would be home soon to bring package inside. They came and left because needed signature. I called to reschedule (20 min on hold waiting to speak with person) and told them i would be out of town and only deliver after certain date. They then try to deliver while I’m out of town. I call back (another 20 min on hold) speak with someone again and reschedule. They call me back to leave voice mail that says scheduled for 27th between 3:30-7:30pm call us back if need to reschedule. I take off work and sit at home to make sure not to miss deliver this time. They dont show. No call/no show. Now I’m mad and ai call them again (20min on hold) they say that i didn’t confirm the delivery time. This whole experience has awful. Please be aware and dont use this company until they get their act together.

Terrible experience as so many have had. I am not sure why the NY-based appliance vendor does business through them. On 3/17 I waited for hours just to be told late in the evening by phone they couldn't deliver because their truck broke down. I would hear from them - never did unless you consider a txt message a proactive hearing back earlier today, 3/19. I waited again for an hour into my window, and called them to inquiry, and would you believe it? "...we can't deliver today because our truck broke down". How on earth can their trucks break down concidentially twice in as many days?

Pathetic company, shouldn't be in business.

This is the worst delivery company ever!! Their drivers do not care about anything, leaving my door wide open when I have cats, even while the door didn’t need to be open. They were late on my delivery, my items sat in their warehouse for 2 weeks. Then they leave ALL the garbage in my front yard from the appliances and said oh we don’t take garbage, that’s your responsibility. I have had everything in my home delivered and every other company took the garbage. This company is the worst and I will never use another company who uses AM to do the delivery!!

Company lost my stove and refuse to give me any information regarding it. Absolutely irresponsible. Supplier claims that the stove was delivered to another customer. I’m still paying for it!

They took almost 3 weeks to schedule delivery and all I got was robo calls to confirm the delivery date and time. It was then almost impossible to change the delivery date and time and the last straw was they when they showed up at our home, they were not aware they were supposed to install the cooktop (prepaid) and finally told me they don't install these type of units.

The absolute worst delivery company on the planet… they don’t call to confirm before arrival just show up and leave. Won’t wait 10 minutes. Charges $100+ for redelivery. Driver is a liar word is garbage.

The delivery guys, Byron and Harrison were very professional and helpful with the sofa that was delivered. It was a sleep sofa and very heavy. Thank you so much!!

Absolutely horrendous, the cancelled our delivery on three different days, all within 30 minutes of the delivery window. We had called out of work each of these days to receive this delivery of an expensive couch that they kept canceling. Absolutely useless customer service, we will never order an item from a company that contracts with AM Home again.

O Stars. I hate to write this review because me and my wife love this furniture set. I would NEVER go through this again if I knew this would happen. The delivery service for this product and seller is awful and that's putting it kindly. 1st I was told by one of their reps it would be delivered on this date. Never showed. Then was given a second date. Never showed. Then after I called mildly upset, they decided to deliver the afternoon of Christmas Eve. Not ideal but okay, at least we have our furniture FINALLY after weeks.
My wife was 6 months pregnant and I was a month and a half healed with a broken ankle so l paid 350 dollars for "white glove service". What a joke. I was required to pay in advance. I didn't have a choice so we paid it. The day of delivery comes and a young and older gentleman arrive. They come in and inform me that they won't be performing a white glove service and I would need to either have an entire bedroom set left inside my breezeway and living room, or would have to carry it up 14 stairs. They were in no way bothered by this. I had a neighbor over and myself in a walking boot and my neighbor had to carry this up my stairs while my pregnant wife tried to help navigate and position. Not only that but we unpacked everything and inspected everything and assembled everything. The delivery company AM TRUCKING carried 6 boxes away and I was guaranteed a refund for the trouble. To this date I was told I would receive half of it back. 175 dollars for two men to stand and watch us struggle and carry a few boxes away for recycling. I obviously told them that was absurd and to this day I haven't received a single cent back for their "white glove service". Now they're saying l issued a chargeback or something with my bank in hopes that I will give up or forget or something. I've worked in customer service for 20 years and understand that some people blow things out of proportion.... This is not that. Go to Rooms to Go. Go to a local furniture store. Call these sellers direct and see if you can get your items another way. DO NOT USE THIS DELIVERY SERVICE NO MATTER HOW GOOD THAT PRICE LOOKS. It sucks because the seller has been responsive and nice and the furniture is great value but the delivery service really really ruined this for me.

If I could do negative rating I would.
First my refrigerator sat in their facility for a week and a half. First it was supposed to be to be delivered Jan. 27 then the 29th and then finally on Feb 2. The facility was only 40 miles from my home.
I just had a refrigerator delivered and they literally brought it in the kitchen and left it . No plugging it in nothing.
They didn’t speak English or so they acted like it. They had me sign a couple of electronic forms that were not in English and then left all the packing materials at the end of the driveway. We tried to stop them then in English they said one of the forms stated it was ok to leave the materials. 😡 It was not ok! I will be leaving a review on line as well.

Carol

Absolutely terrible. There is a reason they have 2 stars. I'll just say that.

This is crazy what has happen today !! The driver was on the wrong side of the building I told him to meet me in back it will take me couple minutes to get downstairs cause elevators are busy and he pulls away as I’m walking to truck!!!!!
I have tried contacting him he ignores me !!
Very unprofessional he almost hit a pedestrian the way he sped out the loading dock!!!

He was rude and nasty since second he called me
Originally my sechule window was 11-
To 3pm
He calls at 4:47 with out calling me prior saying he is 10 mins away . He comes goes to wrong part building and get annoyed and tells me I’m past 15 minute window the time never started

And then you call costumer service they all work remote from home and have no contact to driver or managers
They wait for reply from email from managers with answer they don’t have sechule they don’t have any communication with there drivers

I never seen buisness runned like this before

I ask to speak to manager or head supervisor for week now and never got a email or phone call from him or her

This company should not be doing deliveries they can’t handle

Scheduling was a joke. And I paid $360 for white glove delivery and when they arrived they told me it was “white glove without assembly.” Classic bait and switch.

I read so many negative reviews, but my experience was very good. They removed my existing refrigerator and replaced it with the new one they brought out. Took precautions not to damage our European hardwood floors and the cabinetry enclosing the fridge. Took all the packing materials with them (without me having to say anything). Great experience until they knocked over wobbly clay pot, but they offered to replace it personally. Hard to complain about anything here!

NOT a good experience! My order was received by them on dec 24th. They charged me an extra $125 to have couch brought in house instead of on the curb. I was told they promised delivery by Tues or Wed and they would confirm w scheduling department and call me back. There were several calls made with no response and today is Jan 1st and I still don’t have my furniture or not even ETA or delivery confirmation. Poor Service

Worst delivery company on the planet. Use anyone but this company and save yourself the nightmare.

For a company that delivers large home items like appliances and couches, they have woefully disorganized and inadequate operating practices and make it impossible to understand when or if your item will be delivered. My order has been “tentatively” scheduled for delivery and not actually been delivered FOUR times. Every time I try to call to get more information, I’ve been told there’s no way to confirm or select a delivery date and that if they decide to put me on the schedule, I’ll hear something the day before. This is no way to operate. I ordered a fridge. You can’t give people one day notice before delivery for something like that. When I’ve asked to speak to a manager, I’m told there’s no one I can talk to.

On another occasion when I had a couch delivered, they left their packing materials and garbage all over my lawn. They should be ashamed.