Amsons Reviews 

375
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers had a great experience with this company. Customers consistently highlight the excellent customer service and the helpful, friendly staff, who often go above and beyond to assist. People frequently mention the impressively fast and efficient delivery service, with many receiving their items quickly, sometimes even sooner than expected, ensuring a smooth experience. However, some customers noted issues with products not matching descriptions or images online, with items arriving faulty, damaged, or in the wrong size. A few other people also experienced problems with order fulfillment, including missing items or incorrect colors, and expressed frustration over return shipping costs for faulty goods.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and description. Many customers praise the products,... See more

Order

Customers had ambiguous experiences with order, with many expressing satisfaction and stating they would... See more

Delivery service

People report positive experiences with delivery service, often highlighting impressively fast delivery... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the staff's politeness,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their excellent customer service,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

You don't get the offers on this site at checkout. Items are not always exactly as described.

Company replied

Rated 5 out of 5 stars

I had a particular order that needed to reach me within a short space of time. MashaAllah the brother on the phone did an amazing job to make sure I got what I wanted and went above and beyond with hi... See more

Company replied

Rated 5 out of 5 stars

I'd purchased a garment from Amsons only to find it was too small. I contacted the team via E-mail and received a response within half an hour, on a weekend. They instructed me through the retu... See more

Rated 5 out of 5 stars

Placed my order easily. To my horror, my parcel ‘could not be delivered’ by the courier..? Confused I checked my order, I had missed a digit out of my post code this sent my parcel to another... See more

Company replied


Company details

  1. Book Store
  2. CD Store
  3. Clothing Store
  4. Cosmetics Store
  5. Gift Basket Store
  6. Perfume Store

Written by the company

Established in 1999 in Small Heath in Birmingham, Amsons has grown into one of the most renowned Islamic stores. With three stores situated across the United Kingdom. Amsons strive to provide a unique shopping experience with a range of carefully selected Islamic products. This includes Islamic menswear and womenswear, kids clothing, attar, halal cosmetics, giftware and much more! Our cosmetic and healthcare range is what sets us apart as there is something to cater for everyone needs ranging from hair care, general healthcare, dental care, and skincare too. We strive to ensure our consumers have a unique and authentic experience


Contact info

3.9

Great

TrustScore 4 out of 5

375 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.9

All reviews

(375)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick response to queries and quick delivery times

I ordered multiple packets of Tamreh coconut dates from this shop (that I could not find anywhere else in UK). When I asked them some questions about the stock, they were quick to respond to my queries. The delivery was super quick as well. I got them immediately the next day. I can't wait to order more items in future.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I have been to Amsons in person and was very happy to find the online store.
Since then I am a regular online customer and the customer service I received with my recent orders has been exemplary.
Trusted online store.

24 February 2026
Unprompted review
Rated 1 out of 5 stars

They are dishonest company

They are dishonest company. They emailed me saying my order was dispatched, once arrived 3 items missing. I emailed them and called them, he SAAD said they didn't have the color I ordered but he'll send me another color. Nothing ! NEVER again I' ll order from them. I am waiting for a refund

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. False advertised product, claimed it’s suitable for swimming, was a thin material that’s not suitable for swimming in. Cheap nasty product sent probably manufactured in 3rd world countries. Overpriced and refused a refund as I was out of the “returning timeframe”. Scammers. Hope you’re enjoying scamming people in this life. Avoid at all costs.

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Pink travel dua

Before ordering a pink travel dua, I contacted the business regarding a query and found them to be extremely helpful leading me to order the item. The business then contacted me later on to inform me there was no pink in stock but could send out a multicoloured one to which I agreed. When the parcel arrived the next day, it came with a packet of sweets as compensation for the colour being changed. This gesture was greatly appreciated as they acknowledged their fault (was very happy with the multicoloured one too) - this is what you call great customer service. Will definitely be ordering again

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Amsons


I recently visited Amsons store and had a really lovely experience. The staff were so kind, welcoming, and extremely helpful. They took their time to assist me and made sure I found exactly what I was looking for. The warm and respectful atmosphere made the visit even better. I left feeling very satisfied and will definitely be returning to Amsons again.

26 January 2026
Unprompted review
Rated 4 out of 5 stars

The customer service team were fab

My first order was missing some items, so I contacted customer support and they sorted it straight away and got the rest of my order to me really quickly. Thank you - mistakes happen to us all but all is ok if they are corrected immediately :)

25 January 2026
Unprompted review
Rated 5 out of 5 stars

Great products & service

Saad was really helpful, I needed some gifts arranged last minute for an event and for it to be delivered by a certain time. The products I ordered were beautiful and even nicer than the images shown

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchase!!

The perfume is Amazing and long-lasting. The tasbeeh is excellent quality. I loved it. I'm really happy with my purchases.Good customer service. Fast delivery. Highly recommend. Thank you!

26 December 2025
Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish! The team was incredibly honest, helpful, and truly accommodating throughout the entire process. Delivery was impressively fast to Northern Ireland, and communication was clear and reliable. It’s rare to find such a great combination of speed, professionalism, and genuine care for the customer. Highly recommended—will definitely be returning!

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service with quick response times.

I'd purchased a garment from Amsons only to find it was too small. I contacted the team via E-mail and received a response within half an hour, on a weekend.

They instructed me through the returns process, which was extremely helpful.

Overall, great service and will be purchasing again from Amsons in the future.

Alhamdulillah!

13 December 2025
Unprompted review

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