AM Surveying & Block Management Reviews 

245
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally polite, highly punctual, and deeply professional during various home maintenance, property decoration, and repair tasks. Many people note that dedicated workers take great pride in keeping residential spaces exceptionally clean and tidy while consistently delivering fast, reliable, and highly efficient results. However, some reviewers noted significant issues with management, pointing out poor internal communication channels and unexpected, sudden service charge increases. A few consumers also experienced a frustrating lack of organization and inadequate assistance regarding overall property management services.

What people talk about most

Staff

People report positive experiences with staff members who are consistently polite, professional, and... See more

Service

Reviewers highlight positive aspects of service, consistently noting that staff members are polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had the privilege of meeting 2 of your guys today,sam&darren while they were doing a survey of an old sign next to my shop. How polite &very professional in their approach to explaining what they wer... See more

Rated 5 out of 5 stars

I highly recommend Sam and Darren for any painting project. They have been working incredibly hard at our block of flats here at Maple Court, and the results are showing. Beyond the quality of th... See more

Rated 5 out of 5 stars

On the Coxheath Estate we are very lucky to have Reece and his team. They are doing a great job. It has taken a bit of time for them to understand what was done in the pastt but if you ask them to lo... See more

Rated 5 out of 5 stars

Nothing was too much for Andrew and Ben who clearly take great pride in doing a professional job. Careful Considerate Clean workers No short cuts. Well done indeed.


Company details

  1. Property Management Company

Written by the company

Chartered Building Surveyors and Block Management in Kent providing services to property owners throughout London and the South East.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

245 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(245)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience so far :)

I have been really happy with the communication and general services provided by AM Surveying & Block Management so far. Ever since they were appointed an and replaced Omnicroft last year, their service has been faultless. Communication is great, emails are answered quickly and professionally, the contrast with the previous property management is as clear as night and day. I can regularly see AMSBM cars around the development, its great to see they regularly visit and care for the properties they manage.
I have exchanged with Angela from finance, as swell as Sarah and Elise-Robyn from property management, they have all been brilliant. Keep it up...

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Happy with the service

Happy with the service. Sam is a nice guy, professional and definitely would recommend.

Michael. Flat 9, 49 Upper Rock Gardens.

7 April 2025
Unprompted review
Rated 1 out of 5 stars

Total disrespect for data protection

Total disrespect for data protection. Issued details of everyone's service charge balances along with the service charge accounts. Heard first hand how they mark up suppliers and/or collect commissions.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Sam was great

Sam was great, showed up on time, kept the place clean and tidy and done a great job with the preparation work in our bathroom. Ready to come back and finish the painting tomorrow.

Jude (Flat 4 Philip house)

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Thoroughly recommend!

Like so many others re AMSBM, I'm prompted to leave a review by the excellence of their service. Dedicated, professional and with a truly admirable whole team approach to problem solving, it's been a great experience having them work with our development. Unlike many other agents in this field, they've shown time and time again that a genuine commitment to their clients and professional integrity drives their work and their approach to business. I'd thoroughly recommend them to anyone considering a move.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Very happy with the services provided by Frank Burgess, property management assistant at AM surveying and block management. He quickly and efficiently dealt with an issue we have in our flat balcony with great and professional communications throughout.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Professional and highly responsive

As a solicitor, I come across many managing agents and AMSBM are the best I've come across. Committed to their customers, professional and highly responsive. I have recommended them to clients and will continue to do so.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

As a new Leaseholder

As a new Leaseholder after a lifetime of being a freeholder and with all of the sensationalist reporting of horrific practices by some management organisations, we were extremely concerned as to how the future would hold for us.
Can’t say that everything is perfect, there are a always some issues, however we have a manager for our Block, Lois, who is readily accessible, understands the situations and acts promptly. We are extremely grateful for all that Lois has done for us in our new home

20 December 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look