AMC Theatres Reviews 

I don’t know whether this website belongs to this company. I was cheated by company name AMCUK.tw which has the same picture of this company. They scammed me for about 3000GBP

AMC theaters are the worst at reaching out to someone who has either a question or someone who purchased tickets and didn't get what they paid for. I've emailed 4 times without a response. However after the second email I sent to them I do get a email back asking me to please rate my experience with the help I received from AMC along with several other questions related to the help i received or lack there of. Which I kindly agreed to take. It was a very quick survey for me. One would think upon completion of that very sad -0 survey someone would reach out. Nope not them. They like to rip the customer off take their money and say thanks for coming amd send ya a survey. Extremely horrible customer service along with management. Will never buy tickets with them again. This isn't the first time questions and concerns or complaints have fallen on deaf ears or in this case blind eyes since you can't call them cause they don't answer or no one is there to take your call. Extremely disappointed in AMC . If your gonna work within a company, business or corporation such as that at least take pride in your job you know the one you applied for and got and accepted. Really sad.

While an AMC gift card doesn't "expire", the physical card will. So, I have $100 frozen on a card. I called the number on the back of the gift card, spoke to a representative who gave me directions, I followed the directions (sent an email with proof of purchase / photos of the cards). This was supposed to prompt AMC to send me replacement cards. I was told it would take 6 weeks. It has now been 11 weeks with no response. When I call the phone number, the representative tells me they will "expedite" it for me. But nothing happens. So, basically AMC will take the money you put on the cards if you don't use the cards fast enough. This is an AMC SCAM.

Gross women’s restroom at rhe Morgantown Theatre. I’m sure it hasn’t been properly cleaned in ages, no exaggeration!

Stephanie is an outstanding staff member. 1000 stars - She’s the bestest!

Worst movie chain ever!!!! Did reverse stock split and cost me to lose over 2000 dollars from 140 shares they stole from me will never patronize another amc theatre ever!!!!!!!!

Thank you AMC for existing for hundreds of years of MOVIES.

You guys are doing a wonderful job of obeying DISNEY

and you guys are doing a wonderful job of obeying AMERICA

what you guys are not doing.

Is telling people who are annoying in life to not be annoying in life.

So thank you for making BARBIE frustrating for not only the "BEST HUMAN AMAZING FEMALE" who decided to COMPLAIN but also the GENERAL MANAGER in MOUNTAINSIDE AMC #10

And thank you for extorting us of billions of dollars in general movie and admission and concession fees

NEW JERSEY.

I booked online ticket for $19. But it was booked in wrong theatre in another state. So i cancelled right away and got back $4. No way to contact customer service to get the rest of the money.

AMC UTC 14 is still boycotting the movie Sound of Freedom. Time to boycott AMC?

Horrible location. Seats were DISGUSTING! Bathroom as well. Needs a lot of renovation and updating especially being in a very busy area downtown.

I'm reluctant to give a bad review b/c it's not really my way. A bit of A/C wouldn't hurt. Restrooms were pretty messy. I never got my food, but it's not the end of the world. No worries on the refund. This was the first time in my life I've ever done an online movie purchase and being 40 I'm naturally wary of all the technological stuff. Completely oblivious and with my receipt in pocket, I just waltzed right in and directly to my theater. No intervening measures in place. Be that as it may, I stopped just shy of the doors, walked all the way back and asked, "am I supposed to show y'all this?" Of course I was.
I mean, there were leather seats that reclined. The movie played. The projectionist was zoomed in a little too much, but corrected the issue prior to the film commencing. And for those reasons, I give it 2 stars. Sorry guys, just my experience.

It's far as I'm concerned, amc is now run by a man that doesn't deserve to run a popsicle stand, i was the number for many years. There's alist member for years, now... nothing but problems with the filling, there's nothing w ith problems with the app there's nothing but problems with the Alist membership and it's nobody there to help you, there's nobody to answer the phone. There's nobody at corporate to talk to the dummyat the top, think they're gonna let a robot run their whole business, people take forever getting back to you to me, I'll never go back to the theater again. And now becoming a legal member.

Is not a rumor AMC is boycotting Sound of Freedom. Yesterday we went to an AMC theater we always go to in Huntington Square 12, 4000 Jericho Turnpike East Northport and for the first time since we been going there, we didn't have any air conditioning in screen 12 while watching Sound of Freedom. That's not a coincidence.

My wife and I went to theatre 13 to see a 10:15pm showing of “Talk to Me” on August 5th, 2023. The movie theatre was very warm to the point of us sweating and the trash cans outside every theatre were overflowing. Basic cleanliness and atmosphere like this shouldn’t be an issue when people are being charged ~$14 per ticket plus a convenience fee. About 10 minutes into the movie, a group of 5 or more individuals came into the theatre and started blocking our view and talking loudly trying to find seating arrangements. Eventually, they all sat down (2 of which sat directly next to us) and continued to talk. A woman came up to us, gestured to the two sitting next to us and said, “they’re in our seats.” We told her that they weren’t with us and she left the theatre along with her party. This could indicate that they movie-hopped and shouldn’t have been in the theatre.

About an hour into the movie, they started to shine flashlights at each other, at which point I got up and went to customer services, to be met with another couple complaining about the same people. The supervisor gave the couple and me vouchers for free movies, and the security team was notified of the behavior. When the security team left, my wife told me that all the team did was tell them “if you don’t stay in your seats, you will be kicked out.” This was not the complaint lodged about this group by either me or the other couple. The behavior did not change for the rest of the movie and one of them even wound up answering a phone call and loudly playing music.

The team at AMC White Marsh 16 failed completely to correct the issue of our movie-going experience and maintain their theatre to provide a pleasant environment. Tickets and IDs should’ve been checked to make sure they actually were supposed to be in the theatre and they should’ve been confronted about the complaints against them. My wife and I will not be returning to this theatre when other locations and even competitors provide much better experiences.

I went to see Insidious on August 3rd. The seats were comfortable and staff polite. My only issue was the sound kept going in and out every couple of minutes. It kind of ruined the movie experience.

Title: Terrible Experience at AMC Theaters - One Star

I recently visited an AMC theater, and the whole experience was a complete disappointment. From the moment I walked in, I felt like an inconvenience rather than a valued customer. The staff seemed disinterested and unhelpful, making it clear that they'd rather be anywhere else.

The theater itself was in poor condition, with worn-out seats and dirty floors. It was evident that cleanliness was not a priority for them. The lack of maintenance only added to the overall dismal atmosphere.

The sound and picture quality were far from satisfactory. The movie I was watching had frequent technical issues, which ruined the immersive experience I had hoped for. To make matters worse, the theater was poorly ventilated, making it uncomfortably stuffy during the entire screening.

The pricing was exorbitant, and there were no significant amenities or perks to justify the costs. For such a steep price, I expected a premium experience, but instead, I was met with mediocrity.

In addition to the subpar facilities, the audience was incredibly disruptive. The theater staff made no effort to address or control these disturbances, allowing the movie-going experience to be ruined by inconsiderate individuals.

I wouldn't recommend this AMC theater to anyone. Save your money and look for alternative theaters that genuinely care about their customers' satisfaction. My visit was nothing short of a regrettable waste of time and money.

I am a movie buff and I absolutely love AMC theaters and all that it has to offer. I am an A-list holder and I utilize my membership as often as possible. Outside of all my praises I have to offer AMC I am writing to ask that you go back to the old nacho company and serving style. The new record nacho chips aren’t as tasty as the old brand and the Della terra cheese isn’t good at all. Especially with once it becomes room temperature.

No live support, terrible online presence.
I can't reset my password at all. Because I can't ever receive a reset email.
No email support, it asks me to log in though, no phone support.
No support on Facebook - AI chat
I Reserved seats, the site says "no activity, so we will reset it" it resets, I start over but those seats are not available anymore, what a BS. I reset cache on my Mac, those seats aren't available.
Gosh, what moron created this so called AI web site.

Screen 7, seats B7/B8 are in awful shape. The covering of the armrests is in tatters and seat B7 doesn't retract properly.