AMC Theatres Reviews 

Won't Stop Billing when Account is Cancelled. I cancelled my A-List account in Feb 2025. Got confirmation that billing would stop. However, I realized in April that, even thought the account is shown as cancelled, I am still being billed (~$25 for March and April). Upon seeing this, I sent an email to customer service (because getting a live person is impossible) requesting they stop the billing. Got a generic email response and, as of today, they billed me for the month of May. Stay away from this company!

Awful Service, you can’t even get a hold of anyone via phone and they just email you back with a generic response.

This might seem petty, but I was at the AMC web ginn dine in movie theater in Snellville Georgia. I have grown accustomed to a movie experience. I ordered popcorn and a Coke and I'm now told that I can't even get extra popcorn salt on the popcorn it was actually suggested on one of the websites that I bring my own. Theaters are struggling as it is to get people to come to them. I have an 85 inch TV at home that I could watch movies on so when they hit you with, admittedly, a small inconvenience it really irritates me. This is a theater That makes meals for you and yet they can't accommodate a request for additional popcorn salt.

I have a $50 gift card. I have tried 4 times to use it on merchandise. There's no place to enter a gift card. There are no amc theaters near me. I've emailed 4 times now to ask what to do only received one reply that said " gifts cards can only be used for the amount" what???? Why are these companies allowed to sell gift cards they don't intend to honor. I think I'll ask the FTC that question.

Paid 24 dollars for the ticket on-line and when checking out they charged me an additional 5 dollars for a convenience fee, I’m disabled and when I got to the theater there was about 8 handicapped parking spaces for 15 theaters? Ended up having to walk over a 100 yards just to get in! In line with my printed ticket the guy doing the scan took like 5 minutes and told me there was something wrong with it and he couldn’t let me in but the girl doing the other line tried and it went through immediately. Paid 8 dollars for a soda and when I tried to use the self-serve soda machine the brand I wanted was out on all 3 machines! When entering and leaving the theater they left the lights off even thou there weren’t even playing previews, Again I’m handclapped and had extreme trouble getting up and downstairs in the dark and had people bumping into me all the way! It’s been a few years since I went to the movies and it’s become abundantly clear why I haven’t and why I’ll never go back again. This was AMC 15 @ Tucson foothills mall!

Went to see the Minecraft movie with my family, we couldn't enjoy the movie because of people screaming and throwing things. Absolutely unacceptable and inappropriate.

If you have a penchant for incinerating your hard-earned money to subsequently experience harassment level disrespect with a side of cinema, by all means, please visit AMC Theaters. Only here, can you truly appreciate the dishonesty and cowardice of management as they disregard their own policies and promises of theater etiquette, while attempting to belittle you AND threaten to contact police for your multiple complaints of talking, phone use, and witnessing teens recording the movie, while doing absolutely nothing to those disregarding the rules and crippling the atmosphere. This is why theaters are dying and movies are going to video within a matter of weeks. Those who go to truly enjoy the experience of a big screen movie no longer want to experience indecent movie-goers and incompetent staff that allow trouble to stay. It's no wonder projectors and home entertainment systems are becoming more professional grade and popular.

I don't think I've ever had a bad experience. Theaters have been clean. Easy to find what you're looking for once you're there and a good variety of food options.

My son received an AMC gift card for his birthday. When using the online system to buy tickets, I was charged a convenience fee of nearly $5. When I needed to change the date immediately after booking and realizing the wrong date was selected, the company only refunded the price of the two tickets ($7 each) amd wanted to charge another convenience fee of $5. So I would be paying $10 in convenience fees for $14 worth of tickets. When I contacted the company, they didn't even try to help. The phone system and online contact systems are near impossible to navigate and find someone to actually talk to. If you are super persistent and finally find a way to get a person. they are not even a little helpful. Do not recommend at all!

Me and my sister went to see working man in Amherst NY. The theater was so cold it was soo uncomfortable to watch the movie. I told someone that worked there and went back to my seat...still trying to watch the movie..still freezing..I don't really know if we're suppose to bring comforters but if we ever go again we will...😡😡😡😡😡

Need to fix AMC A-List program. Allow for photo verification in the account and use of app to verify the customer. Allow digital student IDs to work. Schools do not issue a physical card anymore. There seems to be a lack of common sense from management all the way down. Three of four family members had physical IDs, but we were told to drive home and get the fourth persons physical ID. Spending $100 a month for this service is 100% unacceptable.

AMC corporate has malpractices when it comes to giftcards. I was given a giftcard for my birthday and the pin was unreadable , so we requested a replacement card 11 weeks ago. We didn't received anything. Our money was stolen and my damaged giftcard has 0 balance. Where the money went.??? Please do not buy any giftcards from this company, they are thieves.

Today I went to AMC at 826 Albion St In Denver. I had the pleasure of dealing with Maggie a Supervisor. I am having an Oscar party and needed two tickets for seniors. She pulled me from the line of customers and said she would be able to help me. She suggested I purchase a gift card because I didn't know what movie they would attend She was such a pleasure to work with and made the experience a true customer satisfaction. She knows customer service

They so called corrected and sent my package to another state, not even the same town name, so I’m connected on how they even got it mixed up. They had 9 days to fix it before it got to the carrier. No resolve. The product is limited and sold out. I can’t even order another. My 16 yo worked hard to pay for the item. I’m praying whoever gets the package returns to sender.

We had to sit through 20 minutes of ads and previews of movies we would never want to see at a grossly increased volume. The movie was great, but I plan on never returning to an AMC theater.

I really enjoyed the experience every was perfect aight. I really enjoyed the popcorn they served with cook soda would definitely go again

Would not recommend coming to AMC whatsoever our seats were absolutely revolting with popcorn candy and grease all over our seats so we moved and the seats didn’t even work.

Very dirty, broken seats, pop corn and soda on floors and back of the seats. Carpets need steamed cleaning.
The was at the AMC movie theater in Salina, ks

What people say about their fees for online ticketing is true. I made a mistake on the date when I booked 2 tickets and AMC refunded the tickets but not the fees. This is a stupid policy and the more people know this and avoid online ticketing the better. Maybe AMC will wake up.

You need to reduce the number of ads before screentime...