I started with a complete 8 camera system 5 years ago. Cameras work fine. NVR'S 5 SERIES KEPT FAILING, not made anymore. So I tried the 4 series from 2018 can you say they are OLD, MORE CRAP. In t... See more
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My experience with Amcrest has been extremely frustrating and disappointing. The camera system itself is unreliable — setup is a hassle and basic features like notifications don’t work properly... See more
Horrible wait time for tech support. Horrible connectivity. Horrible instructions in booklets. Tech support might as well speak in their native language since accents are so thick. The cameras ar... See more
Doorbell model AD110 worked for 4 days, then stopped. Now the smarthome app and account is not working either. I can't even log-in, let alone use the door-bell cam. I don't know if it's the app... See more
Company details
Information provided by various external sources
Amcrest Technologies - Security & Tracking Systems
Contact info
United States
- www.amcrest.com
1.5
Bad
116 reviews
Hasn’t replied to negative reviews
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I spoke to Wendy Hart with their…
I spoke to Wendy Hart with their technical support and she was very helpful and resolved my issue quickly!
13 June 2018
Unprompted review
Stewart Lawrence very nice guy easy to…
Stewart Lawrence very nice guy easy to work with 960h DVR
13 June 2018
Unprompted review
Jared has for the second time in two…
Jared has for the second time in two weeks taken care of all my probs with little effort and great speed. He is a true asset to your company. I love my cameras,
13 June 2018
Unprompted review
Reply from Amcrest
Good afternoon Tom,
Thanks so much for your positive review! I'll make sure that I let Jared know how super his support is. If you run into problems in the future, remember that we have a YouTube channel that has very helpful videos: https://www.youtube.com/channel/UCPTl5ZUH8sgYB97Te0iIudg
Austin i would like to say that you you did a very good job with me and my family with my Amrest camera
Austin i would like to say that you did a good job on helping me with my home amrest camera and i would like to say thank you for your support
from Ricardo
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12 June 2018
Unprompted review
Reply from Amcrest
Ricardo,
It's not a problem at all! Thanks for letting us know that you had a super experience with our Support team. If you need more help, please check out our YouTube channel here: https://www.youtube.com/channel/UCPTl5ZUH8sgYB97Te0iIudg or you can reach out to our Support team at support@amcrest.com .
Austin was incredible in fixing all the…
Austin was incredible in fixing all the problems, honestly I didn't want to like the set up and was pretty worked up, but they fixed the problem fast and efficiently. Great experience.
9 June 2018
Unprompted review
Received new router from cable company…
Received new router from cable company and had to set up existing cameras with it. A tech named Kyle from Amcrest did an excellent job in accomplishing the above. He not only set up the cameras and NVR but explained the process in a language that I could understand (he did not say things that I would not understand). Great job! Thanks!
8 June 2018
Unprompted review
Reply from Amcrest
Hello Robert,
I'm glad to hear that you had such a positive experience with getting your camera's setup with the new router. I'll be excited to share the news of Kyle's awesome support with the rest of our Support team! Remember, if you need any further help, feel free to reach out to us at support@amcrest.com.
Amcrest Support
Houston Escalations Team
Brilliant product and service
I have a tilting camera I bought for about £100 and when I've had set up problems they have a fantastic after sales phone number that helps with any technical enquiry. I think they are brilliant!!!
7 March 2018
Unprompted review
Reply from Amcrest
Angela,
It's wonderful to hear that you had such an experience with our after-hours support team. If you have any other questions, please feel free to send your questions to support@amcrest.com.
So far my experience with Amcrest.com …
So far my experience with Amcrest.com is a total shambles. They are not interested in customer service whatsoever. They have taken my money and I have heard nothing back from them, nor have I had any delivery.
30 June 2017
Unprompted review
Reply from Amcrest
Tim,
My name is Jaquille W, with the Support Escalations Team in Houston, TX. It sounds like you had a bad experience with Support.I am truly sorry to hear that.I would love to help resolve this and make this issue right if possible. Please email me directly at trustpilot@amcrest.com, and you and I can work together on getting that issue straightened out.
Amcrest Support
Houston Escalations Team
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