AmbienteDirect.com Reviews 

I got "first purchase" gift after first purchase but everything else is great

Although they have good products, their logistics and customer service are a disaster and in rapid decline over the last two years. The ordered sofa bed was delivered totally damaged and now we are struggling to get a reasonable communication with AmbienteDirect to find a solution (no reply on e-mails and nobody answering the phone or calling back). We've been a good customer (25k€) over the last 2 years - but their business is not working at all any more. Never again

The delivery wasok, just one remark the package was not delivered to my house but at the post office.

One of the flower pots I ordered arrived in thousand pieces. I reported it immediately and didn’t receive any answer for more than a week. When I finally called the customer service I was told I need to return the complete shipment to receive a replacement. Absurd! Never again.

update Feb.19: Ambiente Direct acted quickly upon my complaints, apologized for the error and reimbursed the delta.
original Feb 13: shopping basket and price of individual items is changing during the order. You need to be very careful to make sure you get the price discount they have offered you at the beginning. When you actually want to make the payment discount is gone or you suddenly have a second item in your basket for a higher price.
Never seen such a business attitude. Have made screenshots during the course of the internet shopping. Will consider taking legal action but first will give them a call tomorrow.
Watch out - this is tricky!!!

I am satisfied with the service and especially quick delivery

I waited for my order over a month, where I periodically got emails stating order items were not shipping due to delay and non-availability. Called finally after a month and support said the problem was the payment hadn’t gotten through…. Which was not true and I had waited in vain… Items were sue for a birth gift so very very bad experience and bad support

This company is a SCAM. I purchased a lamp. After one month I get the message that the order is cancelled. However I am not getting my money back. Even after sending a proof of payment. The company is not responding to emails and phone calls.
A14825158
Ticket#2021122810000788
K327616238

.... UPDATE: 4 days in and still waiting for that private message....Total communication breakdown in regards to order 1662754. Stay away everyone

I ordered an Iittala frying pan on 28/10/2021 which was supposed to be delivered by 08/11/2021.
The payment was immediately charged on my creditcard on 28/10/2021.
On 09/11/2021, without any explanation or apology, the expected delevery date was postponed to 09/02/2021.
On 16/12/2021, I decided the delay was too long and I asked for the cancellation of the order and full refund.
The next day, Ambiente Direct confirmed the cancellation of the order.
I since then haven't got a refund, despite having sent e-mails on 21/12/2021, 09/01/2022, and 18/01/2022, to which I have received no answer.

Bad customer service and long processing of return. No confirmation of received goods back. 2 times called them to process my return and received unpolite responses that they have 2 weeks to process it. Never had it in my life taking so long. Customer service should sound helpful and not like they are the Gods and you are bagging them to do something.

Very swift and smooth international transaction.

Ordering and delivery were nice in time. My only remark is the expectation in the order confirmation what was 3 days earlier then the real delivery

Total Disaster.
This company continues to trick people.
Lots of people without the products and without the money.
They reply that don't have my IBAN for refund (that already send many times) but like you see the SCAM continues.

Resposta da AmbienteDirect.com
Há 7 dias
Dear Daniel RS,

thank you for your feedback.
Unfortunatly we are missing your iban to refund the amount. Please send us a mail with your iban.

Best regards,

AmbienteDirect

I would give zero if I could. This website is a scam. They didn't delivery what I ordered for 5 months and when I asked for a refund it never arrived. Do not shop at this website, it is a scam.

Top service!

Arrive quick nice design look perfect on our dinner tablet