Amart Furniture Reviews 

29,820
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 4,696 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and going above and beyond to assist them. Many people are very satisfied with the product quality, finding items to be well-made, durable, and offering good value. The delivery service is frequently highlighted as efficient and punctual, with drivers often described as polite and professional. However, some customers experienced issues with delivery, including delays, items arriving damaged, or being left unattended. A few other people also felt that customer service was unhelpful, dismissive, or lacked clear communication, particularly regarding product availability or delivery information.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, friendliness, and... See more

Product

People report positive experiences with product quality, often describing items as pristine, fantastic,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and prompt... See more

Service

Consumers find service to be positive, with many reporting great and exceptional experiences from start to... See more

Customer service

Customers consistently note positive experiences with customer service, often highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had such a great experience at Amart Midland! The staff were incredibly helpful, friendly and went above and beyond to make sure we were looked after. A special mention to Charlotte, the manager,... See more

Rated 5 out of 5 stars

Staff were very helpful from purchase last year to final pick up which kept getting delay due to our builders. I would notify staff of pickup delays and staff were very helpful with deferring pickup n... See more

Rated 5 out of 5 stars

From the moment I entered the store I was greeted by friendly staff. The staff were very knowledgeable and helpful. The payment process went smoothly and the delivery driver was punctual and careful w... See more

Rated 5 out of 5 stars

I have had a number of positive experiences with Amart. The product is good quality, made from good materials with good finishes. It lasts well. When in store the staff have been helpful, and the pric... See more



Company details

  1. #15 of 24 best companies in Furniture Store
  2. #6 of 12 best companies in Bedding Store
  3. #5 of 10 best companies in Bedroom Furniture Store
  4. #9 of 19 best companies in Decoration and Interior Design Store
  5. #2 of 8 best companies in Mattress Store
  6. #6 of 6 best companies in Outdoor Furniture Store

About Amart Furniture

Written by the company

Amart has a huge range of furniture, great service & amazing value on indoor & outdoor furniture, bedding & homewares. Buy online at the lowest prices guaranteed!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

30K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(29,820)

4,415 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shout out to the team at the casula…

Shout out to the team at the casula store. Special mention to Monique, she knew exactly how to help me. Her customer service is by far the best I’ve experienced in a very long time. She genuinely cared and understood my needs.

2 August 2026
Rated 5 out of 5 stars

great experience

I had a great experience from start to finish. The staff were friendly, knowledgeable, and took the time to answer all of my questions without making me feel pressured. The store was well presented, there was a good range of products available, and the pricing was competitive.
I also appreciated how easy it was to research products on the website and keep an eye out for sales before making my purchase. The whole process, from choosing my product to checkout and arranging delivery, was smooth and straightforward.
Overall, I’m very happy with my experience and would happily shop here again. Thank you to the team for providing such excellent customer service!

5 August 2026
Rated 5 out of 5 stars

Wolfgang electric recliner delivered on time.

The electric recliner was delivered on time, and I love it. No problems at all, unlike the matching 2-seater which was faulty from day 1. BUT...even though I paid for delivery, package removal and assembly, apparently it was put on the wrong truck as it was only meant to be delivered. BUT...again...the delivery guys were great and rectified the situation without any fuss or bother. Just a shame Amart can't get everything right first-time round, as it would save a lot of time and effort for everyone.

29 July 2026
Rated 1 out of 5 stars

Dishonest and charlatan conduct

Dishonest and charlatan conduct are the hallmarks of this firm. Paid for 3 stools at the Logan store on 1 August but no-one said until payment made that the goods were supposedly 45 minutes away in a warehouse. On arrival there, storeman claimed that salesperson had sent through wrong form so no goods available. Salesperson then rang me and promised delivery to a nearby address on 3 August. It never happened. By 5 August, "revised" offer: drive another 90 minutes round trip and wait another 30 mins minimum to collect the goods, or get refund. That is, more lies, channelled via same salesperson (supposedly assistant manager). Clearly however it's company policy. Don't waste your resources on these fraudsters. And let responsible government agency know, plus friends.

5 August 2026
Unprompted review
Rated 4 out of 5 stars

Knowledgable,polite and respectful…

Knowledgable,polite and respectful customer service sharing a variety of offerings while getting to know the customer preferences and catering to that approach. Very pleasant experience for my first shopping experience with Amart.

5 August 2026

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