We had such a great experience at Amart Midland! The staff were incredibly helpful, friendly and went above and beyond to make sure we were looked after. A special mention to Charlotte, the manager,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #15 of 24 best companies in Furniture Store
- #6 of 12 best companies in Bedding Store
- #5 of 10 best companies in Bedroom Furniture Store
- #9 of 19 best companies in Decoration and Interior Design Store
- #2 of 8 best companies in Mattress Store
- #6 of 6 best companies in Outdoor Furniture Store
Contact info
Australia
- www.amartfurniture.com.au
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They asked for a second review after the first review.
Experience was simple and clean enough, just not not in stock. So we wait.
Shout out to the team at the casula…
Shout out to the team at the casula store. Special mention to Monique, she knew exactly how to help me. Her customer service is by far the best I’ve experienced in a very long time. She genuinely cared and understood my needs.
My experience is good to store.staff is…
My experience is good to store.staff is very helpful for explain the product.
great experience
I had a great experience from start to finish. The staff were friendly, knowledgeable, and took the time to answer all of my questions without making me feel pressured. The store was well presented, there was a good range of products available, and the pricing was competitive.
I also appreciated how easy it was to research products on the website and keep an eye out for sales before making my purchase. The whole process, from choosing my product to checkout and arranging delivery, was smooth and straightforward.
Overall, I’m very happy with my experience and would happily shop here again. Thank you to the team for providing such excellent customer service!
Wolfgang electric recliner delivered on time.
The electric recliner was delivered on time, and I love it. No problems at all, unlike the matching 2-seater which was faulty from day 1. BUT...even though I paid for delivery, package removal and assembly, apparently it was put on the wrong truck as it was only meant to be delivered. BUT...again...the delivery guys were great and rectified the situation without any fuss or bother. Just a shame Amart can't get everything right first-time round, as it would save a lot of time and effort for everyone.
Dishonest and charlatan conduct
Dishonest and charlatan conduct are the hallmarks of this firm. Paid for 3 stools at the Logan store on 1 August but no-one said until payment made that the goods were supposedly 45 minutes away in a warehouse. On arrival there, storeman claimed that salesperson had sent through wrong form so no goods available. Salesperson then rang me and promised delivery to a nearby address on 3 August. It never happened. By 5 August, "revised" offer: drive another 90 minutes round trip and wait another 30 mins minimum to collect the goods, or get refund. That is, more lies, channelled via same salesperson (supposedly assistant manager). Clearly however it's company policy. Don't waste your resources on these fraudsters. And let responsible government agency know, plus friends.
the staff were friendly and the price…
the staff were friendly and the price was great.
Good staff at Midland
Products purchased were of good quality and at a good price
Products purchased were of good quality, fairly priced given it was a sale. Emily on the help desk was very helpful and made the process of adding an item to my order easy.
Knowledgable,polite and respectful…
Knowledgable,polite and respectful customer service sharing a variety of offerings while getting to know the customer preferences and catering to that approach. Very pleasant experience for my first shopping experience with Amart.
The sale girl was happy friendly and…
The sale girl was happy friendly and knowledgeable and honest
The staff members and the store layout…
The staff members and the store layout was amazing. The were was easy to navigate to accumulate different options so it was easier to navigate the floor for what we were looking for.
Very helpful and informative staff
Very helpful and informative staff. Really happy with the whole process, gathering options and information through to payment options and delivery service. All done very efficiently and very happy with the quality product.
Very easy and simple trade solutions…
Very easy and simple trade solutions thanks amart staff
Staff are very helpful
Staff are very helpful and got me a good discount on my purchase
Owen was an outstanding salesperson…
Owen was an outstanding salesperson from start to finish. Very knowledgeable and accommodating and happily answered our questions.
Excellent staff we ordered the…
Excellent staff we ordered the furniture we selected and the whole process was easy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.



















