Just spent almost 4K at Amart Butler on a new mattress and bedding. I just have to complement the sales assistant and all the staff there. Nothing was too much trouble, value for price was excellent.... See more
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Great sales experience
Wide range of products to view and customer service staff was excellent. Shout out to 'Dave' who was friendly, knowledgable and very helpful. Highly recommend.
I was left with 4 massive boxes of...
I was left with 4 massive boxes of cardboard. After enquiry, I was told the rubbish could have been taken away for an extra fee. Third set of couches I've had delivered here, the only one where I've been left with the rubbish. There's also a few screws poking out that are pretty dangerous. The drawer part doesn't fit properly either.
Warehouse staff were great, good communication and I appreciate them holding onto the couch for so long.
Booking the delivery was fast and efficient, delivery within the week as well.
Other than the issues I mentioned, the couch is great :)
Great Customer Service
Sonya, North Lakes store, went above and beyond to provide excellent, patient customer service! My review is based entirely on this fantastic initial interaction. I won’t receive the two products I ordered until the end of this year or early next year, so I will update my feedback on the items themselves once they arrive.
3 weeks for a 1 week order
Amart advised my order would be ready within 1 week. Instead, it took 3 weeks, with no updates unless I chased them.
At 2 pm Friday, I received a collection email. I drove to the Oxley store based on the address provided and the advertised 5:30 pm closing time, only to discover the warehouse is at a different location and closes at 5 pm. Neither was clearly communicated.
I was Sold the Alfred chair and…
I was Sold the Alfred chair and suffered 3 months of pain before a warranty claim turned into a replacement free of charge at my choice. But this could have been avoided if the first sales woman actually listened too my needs. The warranty team where good enough too let me go in a good a direct swap over. I chose a couch a bit more expensive and paid the price. So overall not 5 stars. But for them resolving a issue such the size and impact of this. Deserves a 5 star. Thanks
Staff were respectful with a great…
Staff were respectful with a great attitude. Very organised, delivery time frame with tracking on the phone was great. Very quick and cleaned up the mess, there were no problems at all. Very pleased with the delivery service.
Just that there delivery system does…
Just that there delivery system does not work and that they should check the consumer receives all stock
Good customer service is everything
The staff were friendly, helpful, knowledgeable and ready to sell at a better price. It all added up to a great experience.
Disappointment with whomever is responsible for loading the delivery truck
Disregarding the delivery everything else went smoothly and no complaints.
Also no problems with the staff at Glendale Amart.
They were very helpful and tried their best to get it sorted but they could not get any help from the Warehouse. Have to wait a week to get the missing seat delivered.
Great staff
Tiffany was so helpful and friendly
Tiffany was so helpful and friendly. I'll be back for sure
Lovely lounge
Lovely lounge, sales team were all friendly, the lounge arrived a week early. Delivery people were great. It was only the times I was told that were incorrect and cost me money for no reason. But overall, it’s all good.
Just spent almost 4K at Amart Butler on…Amart Butler
Just spent almost 4K at Amart Butler on a new mattress and bedding. I just have to complement the sales assistant and all the staff there. Nothing was too much trouble, value for price was excellent. Only wish I’d got the sales assistants name as she was really lovely and very knowledgeable. Great experience all round
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