Amart Furniture Reviews 

30,365
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 4,509 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and knowledgeable staff members who provide helpful guidance without ever being pushy throughout the entire purchasing journey. People also deeply appreciate the remarkably smooth shopping process, wonderful product selections, and fast delivery services that consistently arrive safely on schedule. However, some customers also noted frustrating issues with unexpected delivery delays and receiving badly damaged items in their orders. A few reviewers experienced completely unhelpful after-sales support and poor communication when they attempted to resolve these specific product problems with the service team.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable, often noting that sales... See more

Delivery service

Customers had positive experiences with delivery service, frequently noting that items arrived early or... See more

Service

Customers consistently note positive experiences with service, highlighting professional staff members who... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that store staff and sales... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just spent almost 4K at Amart Butler on a new mattress and bedding. I just have to complement the sales assistant and all the staff there. Nothing was too much trouble, value for price was excellent.... See more

Rated 5 out of 5 stars

I found exactly what I needed online and the instore purchase was simple. I was able to arrange delivery for a small fee, if required. There was a great range of furniture and decorator products, givi... See more

Rated 5 out of 5 stars

SALESPERSON SHOWED ME A RANGE OF PRODUCTS. HE DIDN’T APPEAR ANNOYED WHEN I CHANGED MY MIND ABOUT THE PARTICULAR ITEM THAT I WANTED EVEN THOUGH HE HAD TYPED UP THE FIRST ORDER. HE WENT OUT OF HIS WAY... See more

Rated 5 out of 5 stars

We found the in store experience worked for us. We enjoyed talking things through with an Amart staff member who new what they were talking about, made sure we understood about all the functions of ou... See more



Company details

  1. Furniture Store
  2. also in
  3. Bedding Store
  4. Bedroom Furniture Store
  5. Decoration and Interior Design Store
  6. Mattress Store
  7. Outdoor Furniture Store

About Amart Furniture

Written by the company

Amart has a huge range of furniture, great service & amazing value on indoor & outdoor furniture, bedding & homewares. Buy online at the lowest prices guaranteed!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

30K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 2% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(30,365)

4,270 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great sales experience

Wide range of products to view and customer service staff was excellent. Shout out to 'Dave' who was friendly, knowledgable and very helpful. Highly recommend.

12 October 2026
Rated 3 out of 5 stars

I was left with 4 massive boxes of...

I was left with 4 massive boxes of cardboard. After enquiry, I was told the rubbish could have been taken away for an extra fee. Third set of couches I've had delivered here, the only one where I've been left with the rubbish. There's also a few screws poking out that are pretty dangerous. The drawer part doesn't fit properly either.

Warehouse staff were great, good communication and I appreciate them holding onto the couch for so long.

Booking the delivery was fast and efficient, delivery within the week as well.

Other than the issues I mentioned, the couch is great :)

12 October 2026
Rated 5 out of 5 stars

Great Customer Service

Sonya, North Lakes store, went above and beyond to provide excellent, patient customer service! My review is based entirely on this fantastic initial interaction. I won’t receive the two products I ordered until the end of this year or early next year, so I will update my feedback on the items themselves once they arrive.

10 October 2026
Rated 1 out of 5 stars

3 weeks for a 1 week order

Amart advised my order would be ready within 1 week. Instead, it took 3 weeks, with no updates unless I chased them.

At 2 pm Friday, I received a collection email. I drove to the Oxley store based on the address provided and the advertised 5:30 pm closing time, only to discover the warehouse is at a different location and closes at 5 pm. Neither was clearly communicated.

9 October 2026
Rated 5 out of 5 stars

Easy as!

The ease of online ordering, communications from Amart & delivery process

11 October 2026
Rated 5 out of 5 stars

I was Sold the Alfred chair and…

I was Sold the Alfred chair and suffered 3 months of pain before a warranty claim turned into a replacement free of charge at my choice. But this could have been avoided if the first sales woman actually listened too my needs. The warranty team where good enough too let me go in a good a direct swap over. I chose a couch a bit more expensive and paid the price. So overall not 5 stars. But for them resolving a issue such the size and impact of this. Deserves a 5 star. Thanks

10 October 2026
Unprompted review
Rated 5 out of 5 stars

Staff were respectful with a great…

Staff were respectful with a great attitude. Very organised, delivery time frame with tracking on the phone was great. Very quick and cleaned up the mess, there were no problems at all. Very pleased with the delivery service.

9 October 2026
Rated 4 out of 5 stars

Lovely lounge

Lovely lounge, sales team were all friendly, the lounge arrived a week early. Delivery people were great. It was only the times I was told that were incorrect and cost me money for no reason. But overall, it’s all good.

8 October 2026
Rated 5 out of 5 stars

Just spent almost 4K at Amart Butler on…Amart Butler

Just spent almost 4K at Amart Butler on a new mattress and bedding. I just have to complement the sales assistant and all the staff there. Nothing was too much trouble, value for price was excellent. Only wish I’d got the sales assistants name as she was really lovely and very knowledgeable. Great experience all round

7 October 2026

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