Amart Furniture Reviews 

29,779
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 4,696 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and going above and beyond to assist them. Many people are very satisfied with the product quality, finding items to be well-made, durable, and offering good value. The delivery service is frequently highlighted as efficient and punctual, with drivers often described as polite and professional. However, some customers experienced issues with delivery, including delays, items arriving damaged, or being left unattended. A few other people also felt that customer service was unhelpful, dismissive, or lacked clear communication, particularly regarding product availability or delivery information.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, friendliness, and... See more

Product

People report positive experiences with product quality, often describing items as pristine, fantastic,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and prompt... See more

Service

Consumers find service to be positive, with many reporting great and exceptional experiences from start to... See more

Customer service

Customers consistently note positive experiences with customer service, often highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had such a great experience at Amart Midland! The staff were incredibly helpful, friendly and went above and beyond to make sure we were looked after. A special mention to Charlotte, the manager,... See more

Rated 5 out of 5 stars

Staff were very helpful from purchase last year to final pick up which kept getting delay due to our builders. I would notify staff of pickup delays and staff were very helpful with deferring pickup n... See more

Rated 5 out of 5 stars

From the moment I entered the store I was greeted by friendly staff. The staff were very knowledgeable and helpful. The payment process went smoothly and the delivery driver was punctual and careful w... See more

Rated 5 out of 5 stars

I have had a number of positive experiences with Amart. The product is good quality, made from good materials with good finishes. It lasts well. When in store the staff have been helpful, and the pric... See more



Company details

  1. #15 of 24 best companies in Furniture Store
  2. #6 of 12 best companies in Bedding Store
  3. #5 of 10 best companies in Bedroom Furniture Store
  4. #9 of 19 best companies in Decoration and Interior Design Store
  5. #2 of 8 best companies in Mattress Store
  6. #6 of 6 best companies in Outdoor Furniture Store

About Amart Furniture

Written by the company

Amart has a huge range of furniture, great service & amazing value on indoor & outdoor furniture, bedding & homewares. Buy online at the lowest prices guaranteed!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

30K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(29,779)

4,379 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great staff

All staff on the day were friendly and efficient. They made purchasing easy and we walked away happy.

2 August 2026
Rated 5 out of 5 stars

Paul was waiting to assist....

I came into the Amart store knowing exactly what I wanted. Paul, your sales representative, greeted me as soon as I walked through the door. I explained what I was looking for, and he immediately directed me to the right sections, the lounges were spread out in various areas.

We discussed a few different options before finding the perfect lounge. Paul answered all of my questions, completed the purchase efficiently, and then moved straight on to assist the next customer. His service was friendly, knowledgeable, and professional. A perfect 10 out of 10.

I would also like to compliment your entire store team. While I was browsing, two other sales representatives also approached me to see if I needed any assistance. In many furniture stores, it can be difficult to find someone to help, or staff are gathered behind the counter. At Amart, it was clear that your team is proactive, attentive, and genuinely wants to help customers.

It was a very positive shopping experience, and I wouldn't hesitate to recommend your store to others.

3 August 2026
Rated 5 out of 5 stars

I had great experience today at Amart

I had great experience today at Amart, especially, customer service I received from one of the staff (ABy). He guided me and help me buy what exactly I was looking for with honesty as I was really confused . Thank you so much Aby and will see you again.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer!

I just wanted to say a huge thank you to the team at Amart! From start to finish, the whole experience was fantastic.

The delivery was prompt and right on time, which I really appreciated. Wayne, the customer service representative who helped me, was absolutely amazing. He was friendly, professional, and went above and beyond to make everything easy.

The delivery team were also fantastic. They were polite, efficient, and took great care while delivering!

Most importantly, I absolutely love my new lounge! It's exactly what I was hoping for and I'm so happy with my purchase. Thank you all for such outstanding service. I'll definitely be recommending Amart to my family and friends!

3 August 2026
Rated 1 out of 5 stars

Customer service

Customer service? There is no customer service for it to be bad. Ordered an item online. Haven't heard anything from them about when it will be shipped, a week later tried to contact someone to ask, but the only way to contact them is online chat, which doesn't exist.

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Avoid Amart Glendale at all costs!

Amart Glendale sold me lounge that took 12 weeks to arrive. Delivery cost $130 to travel 1 km. The delivery guys dumped to huge boxes, one upside down in my lounge room. They said I was lucky they fit through the door or they would have dumped them in the garage. Being elderly I asked for help unpacking. They said you’ll be right and left. I phoned the Glendale store for the help but the manager, Hayden, was rude, arrogant, refused to help. Disgusting service. He said if I paid an additional $100 he might get someone out in a few weeks.As I started to speak he hung up on me. I will warn everyone not to buy from Amart Glendale!

3 August 2026

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