Brad the sales person was very kind in his initial interaction with us, which left a lasting impression to ask for him on our return. As with furniture shopping it takes a few visits to properly explo... See more
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Company details
- #14 of 23 best companies in Furniture Store
- #6 of 11 best companies in Bedding Store
- #6 of 9 best companies in Bedroom Furniture Store
- #9 of 19 best companies in Decoration and Interior Design Store
- #3 of 7 best companies in Mattress Store
- #6 of 6 best companies in Outdoor Furniture Store
Contact info
Australia
- www.amartfurniture.com.au
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 1 week
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All good with no issues
AMART NOT HONOURING QUALITY GUARANTEE WARRANTY
Purchased a 4 piece $3500 outdoor furniture setting. 2 x single seater chairs, 2 x 2.5 seat and a table.
According to AMART's warranty, this setting is under warranty for 24 months due to the price.
It is made from Resin rattan with powder coated steel frames. The table is metal with a 'dipped' wood looking coverage. The coverage is MICRO thin!
Here is the problem.
The dipped coating on the table is bubbling under the coating and is peeling off in large pieces. When the pieces peel off, rust is evident underneath the coating.
The setting is around 10 months old. Is is always under cover ( not in the open) and is always covered when not in use with the plastic covers provided.
After reading AMART'S Quality Guarantee policy, I lodged a claim for a replacement table based on it being a manufacturing fault.
AMART have denied the claim with NO REASON given.
They refuse to admit that it is a fault in the manufacturing process. It is apparant that the metal table WAS NOT prepared properly before the coating was applied.
They now fail to return my emails and respond to calls.
I have a heap of photos to post detailing the damage to the table.
The coffee table i ordered was ready…
The coffee table i ordered was ready for pick-up on time and in perfect condition. I was so happy with it once I got it home. I never leave reviews but thought I should for this one
Product Delay
The prices were good and the checkout process was straight forward, however, the product I purchased isn’t available to be collected until 3 weeks from now which is disappointing.
Good product range at competitive prices
The range of products, competitive prices and helpful staff made my purchase experience easy and pleasant.
Our sales person was Rhonda and she was…
Our sales person was Rhonda and she was lovely and very professional and I would happily shop at Bankstown Amart again.
Very polite and friendly sales team…
Very polite and friendly sales team member ,not rushed offered options and well informed product knowledge
Had what we wanted
Had what we wanted. And didn't take long to choose what we needed. Helpful staff
Lounge was of poor quality
Lounge was of poor quality, & has several defects , the colour we wanted takes several months to arrive ( no thanks) most definitely will never shop @ amart again
Was not told while purchasing I had to…
Was not told while purchasing I had to pick up at Jandakot. Rather than Joondalup where I made the purchase.
Take care when searching prices
Take care when searching prices. Amart advertise a price on their website but the when you visit regional stores the price increases. We looked at a mattress on their website- $849 visited our local store and price increased to $1099. We’re told it was due to freight charges.
No other company charges for freight- I have done my research.
Tried calling them still waiting for my call back.
We have always found staff to be very…
We have always found staff to be very helpful and well informed.
Super experience!your shop is well located and there is…
your shop is well located and there is a wide variety of goods.
The staff member was great and very…
The staff member was great and very informative about my mattress. All round it was perfect. Thanks you
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