Amart Furniture Reviews 

30,036
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 4,753 reviews, reviewers overwhelmingly had a great experience with this company. People often share that the store staff members are exceptionally welcoming, extremely helpful, and provide fantastic product knowledge throughout the entire purchasing journey. Shoppers also highlight the wide selection of quality furniture items, reasonable pricing, and the remarkably smooth delivery service featuring convenient live tracking. Some reviewers were not happy with damaged items received upon delivery and poor customer support responses when seeking help. A few people mentioned facing frustrating delivery delays, unhelpful communication, and difficulties getting timely assistance from the team. Others reported negative experiences with staff members who refused to assist or resolve complaints properly.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, extensive product... See more

Product

Reviewers highlight positive aspects of product quality, noting that items are durable, sturdy, and offer... See more

Delivery service

Consumers find delivery_service to be positive, highlighting smooth and efficient experiences from ordering... See more

Service

Reviewers mention positive feedback about service, highlighting helpful and efficient experiences. Consumers... See more

Customer service

People report positive experiences with customer service, noting that staff members are friendly, proactive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brad the sales person was very kind in his initial interaction with us, which left a lasting impression to ask for him on our return. As with furniture shopping it takes a few visits to properly explo... See more

Rated 5 out of 5 stars

There was a really good product range with prices for most budgets. The store staff were fantastic- they didn't hover when I was just browsing but were close by when I needed help to purchase. The s... See more

Rated 5 out of 5 stars

Firstly, I was able to see options online prior to going into the store which was great. Then once in store the staff were wonderful assisting me. Once my order was processed then came the delivery.... See more

Rated 5 out of 5 stars

This particular location with the sales assistant Jennifer was exceptional. She was super lovely and helpful. There was another sales gentleman at the time that would also check in every now and then.... See more



Company details

  1. #14 of 23 best companies in Furniture Store
  2. #6 of 11 best companies in Bedding Store
  3. #6 of 9 best companies in Bedroom Furniture Store
  4. #9 of 19 best companies in Decoration and Interior Design Store
  5. #3 of 7 best companies in Mattress Store
  6. #6 of 6 best companies in Outdoor Furniture Store

About Amart Furniture

Written by the company

Amart has a huge range of furniture, great service & amazing value on indoor & outdoor furniture, bedding & homewares. Buy online at the lowest prices guaranteed!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

30K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(30,036)

4,647 reviews in the last 12 months

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Rated 1 out of 5 stars

AMART NOT HONOURING QUALITY GUARANTEE WARRANTY

Purchased a 4 piece $3500 outdoor furniture setting. 2 x single seater chairs, 2 x 2.5 seat and a table.
According to AMART's warranty, this setting is under warranty for 24 months due to the price.
It is made from Resin rattan with powder coated steel frames. The table is metal with a 'dipped' wood looking coverage. The coverage is MICRO thin!
Here is the problem.
The dipped coating on the table is bubbling under the coating and is peeling off in large pieces. When the pieces peel off, rust is evident underneath the coating.
The setting is around 10 months old. Is is always under cover ( not in the open) and is always covered when not in use with the plastic covers provided.
After reading AMART'S Quality Guarantee policy, I lodged a claim for a replacement table based on it being a manufacturing fault.
AMART have denied the claim with NO REASON given.
They refuse to admit that it is a fault in the manufacturing process. It is apparant that the metal table WAS NOT prepared properly before the coating was applied.
They now fail to return my emails and respond to calls.
I have a heap of photos to post detailing the damage to the table.

18 August 2026
Unprompted review
Rated 4 out of 5 stars

Product Delay

The prices were good and the checkout process was straight forward, however, the product I purchased isn’t available to be collected until 3 weeks from now which is disappointing.

20 August 2026
Rated 1 out of 5 stars

Take care when searching prices

Take care when searching prices. Amart advertise a price on their website but the when you visit regional stores the price increases. We looked at a mattress on their website- $849 visited our local store and price increased to $1099. We’re told it was due to freight charges.
No other company charges for freight- I have done my research.
Tried calling them still waiting for my call back.

16 August 2026
Unprompted review

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