Amart Furniture Reviews 

30,114
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 4,761 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the store staff across multiple locations for being exceptionally helpful, friendly, and deeply knowledgeable about products. Consumers often mention that browsing and shopping in person is a very smooth process, offering great deals and wonderful options. Some reviewers were not happy with occasional delivery delays, poor tracking details, and receiving damaged furniture items at home. A few other people also felt that customer support teams were unhelpful and very difficult to reach when trying to resolve complaints. Buyers noted that addressing these unexpected problems took a long time and required multiple repeated attempts.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful, knowledgeable, and professional... See more

Product

People report positive experiences with product offerings, noting great quality and reasonable prices.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and... See more

Service

Reviewers mention positive feedback about service, highlighting helpful and knowledgeable staff who respect... See more

Customer service

Clients share positive opinions on customer_service, noting friendly and helpful staff as well as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brad the sales person was very kind in his initial interaction with us, which left a lasting impression to ask for him on our return. As with furniture shopping it takes a few visits to properly explo... See more

Rated 5 out of 5 stars

There was a really good product range with prices for most budgets. The store staff were fantastic- they didn't hover when I was just browsing but were close by when I needed help to purchase. The s... See more

Rated 5 out of 5 stars

This particular location with the sales assistant Jennifer was exceptional. She was super lovely and helpful. There was another sales gentleman at the time that would also check in every now and then.... See more

Rated 5 out of 5 stars

Amart Forever - I have been an Amart Tragic for a long time - in QLD and now WA. All my replacement or additonal furniture needs I check out Amart first. Good quality, good service and easy payment op... See more



Company details

  1. #14 of 22 best companies in Furniture Store
  2. #6 of 12 best companies in Bedding Store
  3. #6 of 10 best companies in Bedroom Furniture Store
  4. #9 of 19 best companies in Decoration and Interior Design Store
  5. #3 of 8 best companies in Mattress Store
  6. #6 of 6 best companies in Outdoor Furniture Store

About Amart Furniture

Written by the company

Amart has a huge range of furniture, great service & amazing value on indoor & outdoor furniture, bedding & homewares. Buy online at the lowest prices guaranteed!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

30K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 17% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(30,114)

4,715 reviews in the last 12 months

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Rated 5 out of 5 stars

Best Customer Service and Recommendations By Sandi

Sandi made us feel welcome from the moment we walked in. She was incredibly knowledgeable and guided us through the right mattress and bed frame by asking all the right questions. We appreciated how comfortable she made us feel when asking anything
- nothing was too much trouble.
She gave us plenty of options and helped us choose exactly what suited us. We're absolutely happy with the ORTHOKINETIC PRESTIGE ELYSIUM GENTLY FIRM mattress she recommended.
Amazing service and a wonderful experience.

26 August 2026
Rated 4 out of 5 stars

Sofa/bed

Amart had the product I was chasing, then wait time was explained and delivery followed promptly

26 August 2026
Rated 5 out of 5 stars

A for Awesome Service!

The best accommodating, no judgement, courteous sales team in Rouse Hill Branch!
Delivery team also did an awesome service with Care and Value in the work they do.

26 August 2026
Rated 5 out of 5 stars

Recliner - AMart Munno Para

A recliner was purchased on a Thursday, ETA was given 1 -week, before Thursday I was notified of item being in stock and ready for either delivery or pickup. I chose home delivery option, text received on the day of delivery with almost real time tracking and the recliner was delivered within the given window, delivery team members were polite and easy to deal with. A very stress-free experience for me and my family. Thank you so much.

26 August 2026

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