Amart Furniture Reviews 

The quality of the product is poor, which makes assembly difficult. It comes flat packed, which I wasn't advised of when purchasing. The availability of the product was extended from a "few" weeks to 7 weeks. However, staff at AMart did inform me of the delay and despite the condescending way I was spoken to when I enquired about delivery, staff were polite.

The Sales staff was very professional and helped greatly with all the products. However upon delivery, the 2 Indian delivery individuals refused to assemble the furniture even though we had a physical invoice that stated we’d paid for the service. That ruined the whole experience. Started great, ended awfully.

Our delivery date was earlier than we expected, which was great timing for us. The whole process, from initially purchasing our bedroom furniture to it being delivered, was a very positive experience. Everyone involved were very efficient, helpful, professional and friendly.

Very easy to make a comment I have enjoyed it thank you for your time

Fantastic, No-Pressure Experience!
I advised Glenda I was "just looking," but I ended up walking out a very happy customer. Instead of being pushy, Glenda answered all my questions, and showed me the exact lounges I was considering for a future purchase. What really got me over the line was the combination of a fabulous sale and the Latitude Finance options she mentioned. There was absolutely no pushy sales pitch—just friendly, down-to-earth service. Highly recommend!

The sofa bed was not delivered to my place

Marcus at Amart Albury provided fantastic service. Appreciate his non pushy sales culture and did a decent deal.

Customer Service at reception desk at Hoppers Crossing AMart

Trained staff Friendly and Helpful

Excellent service.

Great service, not too pushy

Very happy with my visit to the Store, and my purchase....Pleasant and very helpful Staff ....

So easy and efficient, from buying to receiving with great delivery service. Absolutely love the bedframe and mattress at such a good price too.

I ordered a double bed from amart online sometime in March of this year (date below would be roughly when I ordered), with a seven week wait time. That was fine, and I agreed to it. Fastforward to 9 weeks later, I reached out asking where it was and they said they could deliver it the following Tuesday. So it took a total of 10 weeks, and me reaching out via email and call to finally receive my furniture. They also backtracked the dates on the delivery notice, claiming the wait time was 9 weeks, when I have original emails telling me it was 7 (i assume to make them not look bad). Terrible customer service and wait time. I don’t think I’d ever have gotten my order if I didn’t call and email, as they seemed to have forgotten and tried to cover it up / act as though it was normal.

I'd like to mention Michael the customer service/sales specialist. He was great! He didn't push us, he helped us understand the product and how to use it. He listened to our needs and wants and supported our expectations.

Great Product Great Staff Great Customer Service

Our experience was great and everything thing we was met . The staff were great especially Gina. We will definitely go back for more furniture / assessors we need.

Muskan should not be in sales very rude double charges me and smiles about it

We’ve recently made 3 seperate purchases from Amart, 2 at their Morayfield store and 1 online. All 3 have been a disaster! We purchased a lounge suite, no one notified us it had arrived in store, we called them and were advised it had made it to the store. Day of delivery the truck broke down and we were not advised of this or any resolution, it was only when we called the store to see where the item was that we were advised. We were assured they would call us back on 2 separate occasions that day and this didn’t happen, we had to chase again. We’ve are still waiting on an outcome for this one.
We purchased an outdoor table, it was delivered with the wrong legs, after contacting the store we waited a week for a resolution and for the legs to be delivered, which we had to chase.
We ordered a bed online, it was delivered with parts missing. Trying to arrange the parts was almost impossible and my email is still sitting in their queue a week later. We bought the parts ourselves.
The sales staff in store do not follow up as they say they will and online support is terrible.
All purchases were made within a week of each other, had we known the drama we would face, we never would’ve made the second and third purchases.
Will not be shopping in store or online again.
Back to Harvey Norman for us.