Brad the sales person was very kind in his initial interaction with us, which left a lasting impression to ask for him on our return. As with furniture shopping it takes a few visits to properly explo... See more
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Company details
- #14 of 23 best companies in Furniture Store
- #6 of 11 best companies in Bedding Store
- #6 of 9 best companies in Bedroom Furniture Store
- #9 of 19 best companies in Decoration and Interior Design Store
- #3 of 7 best companies in Mattress Store
- #6 of 6 best companies in Outdoor Furniture Store
Contact info
Australia
- www.amartfurniture.com.au
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 1 week
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Very happy and satisfied customers. Range of varieties to choose and…
Range of varieties to choose and excellent customer service. We will be back for more items to purchadse.
Great service and easy collection
Great experience from start to finish! The whole process was easy and well organised, and the staff were friendly and helpful. Communication regarding collection was clear, and everything was ready when I arrived. The product was in perfect condition and I’m very happy with the quality. Would definitely shop with Amart again!
We found a stylish and modern furniture…
We found a stylish and modern furniture in Amart in reasonable price. Customer service are also excellent.
I understand that we are only human and…
I understand that we are only human and mistakes happen. Once they realised what happened they were very apologetic and arranged for delivery the next week. I am very happy with my new bed,Thank you A Mart.
All aspects of the purchase and…
All aspects of the purchase and delivery were handled very professionally, and we will certainly be return customers.
Price, quality and delivery all 10 out of 10.
Purchase of bed and side tables very…
Purchase of bed and side tables very easy with help of sales staff who arranged deliivery
I had a really good experience with…
I had a really good experience with Amart Furniture. The staff were friendly, helpful, and professional, and the whole process was easy from choosing the product through to purchase. The furniture is good quality and reasonably priced. I’m very happy with my purchase and the service I received. I would definitely recommend Amart Furniture to family and friends!
Refund process
The product I purchased was adequate for my purposes. However as a regional customer, the online purchase was very frustrating. I found the Toowoomba staff not very knowledgeable or helpful when I was ordering and the advertising was really misleading. I had to return a portion of my order via courier that A-Mart organised and now the refund has been withheld unnecessarily with confusion from the staff. Every time, I call I have been given a different story and I am still waiting for the issue to be resolved.
This is the first time I have shopped at A-Mart and think I will avoid this store from now on.
Was able to try each mattress and good…
Was able to try each mattress and good price was provided quickly. Showroom was well laid out and all products could be looked at easily.
The agreed delivery date was ignored
The agreed delivery date was ignored, it was so difficult to get in touch with A Mart, and the person on the phone English was not very good and difficult to understand.
Easy to deal with kept up to date all…
Easy to deal with kept up to date all the way along the delivery process
Best customer service from the lady who…
Best customer service from the lady who helped me. Easy to have conversation with and choosing, also best prices she was great with my price on what I was looking for and wanted. She is the best, I forgot her name but if you go in AMART cairns look for the blond curly hair lady very happy and helpful person. Thank you.
I’d like to recognise Amart Furniture at Benowa
I’d like to recognise Amart Furniture Benowa for its outstanding customer service.
From the moment I walked in, the team were warm, welcoming, and genuinely helpful. The experience was completely stress-free, with no pressure to purchase—just patient, honest guidance to help me find the right options.
They also went above and beyond with pricing and delivery arrangements, always friendly and professional. It’s rare to feel so valued as a customer, and Amart Benowa truly delivered that experience.
I’ll definitely be returning and recommending the store to friends and family. Thank you to the team for making everything so easy and enjoyable!
All good with no issues
AMART NOT HONOURING QUALITY GUARANTEE WARRANTY
Purchased a 4 piece $3500 outdoor furniture setting. 2 x single seater chairs, 2 x 2.5 seat and a table.
According to AMART's warranty, this setting is under warranty for 24 months due to the price.
It is made from Resin rattan with powder coated steel frames. The table is metal with a 'dipped' wood looking coverage. The coverage is MICRO thin!
Here is the problem.
The dipped coating on the table is bubbling under the coating and is peeling off in large pieces. When the pieces peel off, rust is evident underneath the coating.
The setting is around 10 months old. Is is always under cover ( not in the open) and is always covered when not in use with the plastic covers provided.
After reading AMART'S Quality Guarantee policy, I lodged a claim for a replacement table based on it being a manufacturing fault.
AMART have denied the claim with NO REASON given.
They refuse to admit that it is a fault in the manufacturing process. It is apparant that the metal table WAS NOT prepared properly before the coating was applied.
They now fail to return my emails and respond to calls.
I have a heap of photos to post detailing the damage to the table.
The coffee table i ordered was ready…
The coffee table i ordered was ready for pick-up on time and in perfect condition. I was so happy with it once I got it home. I never leave reviews but thought I should for this one
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