Amart Furniture Reviews 

29,974
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 4,719 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff members who consistently go out of their way to make the entire purchasing process smooth, pleasant, and highly enjoyable. People also mention the exceptionally efficient delivery service, professional assembly options, and the great overall quality of the diverse furniture pieces available. However, some customers also noted frustrating issues with unexpected delivery delays, poor tracking communication, and long waiting periods for orders. A few consumers additionally mentioned receiving damaged products, unprofessional handling during drop-off, or experiencing unhelpful service interactions at store counters.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpful, professional, and... See more

Product

Consumers find product to be positive, highlighting the great selection and reasonable prices available.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting efficient processes and... See more

Service

Users describe positive interactions with service, highlighting helpful and professional staff across various... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting staff knowledge, professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly, I was able to see options online prior to going into the store which was great. Then once in store the staff were wonderful assisting me. Once my order was processed then came the delivery.... See more

Rated 5 out of 5 stars

I'm really pleased with the armchairs I've just purchased. Staff were great with my choice selection, and also the change of mind on my initial choice wasn't a problem. As a senior purchaser it was... See more

Rated 5 out of 5 stars

From purchase to delivery it was an easy path. The app that informs you of delivery times is great and allows you to go about other tasks rather than having to wait for hours for the delivery. The d... See more

Rated 5 out of 5 stars

We had such a great experience at Amart Midland! The staff were incredibly helpful, friendly and went above and beyond to make sure we were looked after. A special mention to Charlotte, the manager,... See more



Company details

  1. #14 of 23 best companies in Furniture Store
  2. #6 of 11 best companies in Bedding Store
  3. #6 of 9 best companies in Bedroom Furniture Store
  4. #9 of 19 best companies in Decoration and Interior Design Store
  5. #3 of 7 best companies in Mattress Store
  6. #6 of 6 best companies in Outdoor Furniture Store

About Amart Furniture

Written by the company

Amart has a huge range of furniture, great service & amazing value on indoor & outdoor furniture, bedding & homewares. Buy online at the lowest prices guaranteed!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

30K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(29,974)

4,591 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From walking into the Hoppers store to…

From walking into the Hoppers store to the delivery everyone was knowledgeable and helpful. From visiting the store the the suite being installed in our lounge room was less than a week. Amart is always our first choice for furniture.

16 August 2026
Rated 5 out of 5 stars

Friendly staff

This particular location with the sales assistant Jennifer was exceptional. She was super lovely and helpful. There was another sales gentleman at the time that would also check in every now and then. Staff is not pushy and friendly.

15 August 2026
Rated 3 out of 5 stars

Purchase a tv entertainment unit

Purchase a tv entertainment unit, whilst from afar it looks good close up there are several deep scratches on the wood, glue showing on the front doors which is black and I can’t get it off. The back panel is a good fit at both ends but the groove isn’t deep enough in the middle consequently the top isn’t a good fit. Very poor quality for the money paid!

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Pleasant shopping experience - Ask for Brad

Brad the sales person was very kind in his initial interaction with us, which left a lasting impression to ask for him on our return. As with furniture shopping it takes a few visits to properly explore the fit for purpose and we felt able to do this without badgering and pressure. Product we purchased was also good value for money over and above what competitors in the region were offering.

14 August 2026
Rated 5 out of 5 stars

Very good

Overall, I had a very positive experience shopping online. The website was easy to navigate, the product information was clear, and I was happy with the range of products available. The prices were also reasonable, and ordering online was convenient and straightforward. Overall, it was a smooth and enjoyable shopping experience.

14 August 2026
Rated 1 out of 5 stars

Will never ordering from Amart

My first time ordering from Amart, will also be my last. I placed an order in early January 2026 and still haven’t received. Very disappointed with customer service team and rude customer service. The worst service and I am telling all my friends and family not to order anything from Amart.

14 August 2026
Unprompted review

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