Amac | Apple Premium Reseller Reviews 

Good service the staff is nice. Thank you

we appreciated their way of communications, the motivation behind and the knowledge displayed being strong and satifying.

Gr.

What a terrible experience. I have bought an Apple Watch strap which was faulty. I took it back to the shop and told that I get a refund within 1-3 days. It’s been now more than 3 weeks, I have contacted the company via WhatsApp & email multiple times, got reply that it’s being dealt with but I don’t see any progress. Absolutely appalling.
An update: it has been 4 weeks now since I am waiting for my refund. I would suggest to Amac to actually take an action in place of “copy-paste” generic reply to customer’s review.

Unfortunately, the experience with Amac was bad from the start. The website wasn’t working properly, getting stuck at the payment stage, so that I didn’t know if my purchase actually went through. It only worked on the 3rd time.

Once the order was confirmed, I got a PostNL email saying it was on its way. The delivery was unsuccessful (said I wasn’t home when I was - not Amac fault I guess) and the package was left at PostNL location. The real problem was that I wasn’t able to collect it as I never received a pickup code. It just wasn’t there. Amac support wasn’t able to resolve this (I tried 2 of their support channels and talked to 3 different agents).
They told me I should contact PostNL, PostNL sent me back to Amac. I think it was actually a technical issue but what bothers me is that Amac support didn't know what to do and how to go beyond the usual script to actually try and help me. Their only help was to tell me to wait until the package is sent back to them while my money is stuck with them until the return is complete.

While it may not be their fault with the pickup code, as the sender they should have contacted PostNL to resolve the issue instead of telling me to do it. They were not interested in me collecting my package.

Once I get my money back, I won’t be buying from Amac anymore.

Delivery was very bad
No updates was received on progress, for me if something is delay just keep a person posted so I dont have to beat home

Als je twee kortingsbonnen hebt, kun je ze niet in één bestelling gebruiken.
And i already contact with the support and they say only 1 coupon code you can use !

Supported by store personnel, they recommended ordering online to have a special price. Their honesty is very much appreciated.

The goods arrived safe and on time, even with the challenge of placing my order before Christmas time.

I ordered a watch and was completely satisfied.

I wanted to buy a converter, they didn’t have it in the shop but the salesman told me to get it in their online shop, I had it the next day

I went for a battery replacement. Everyone was kind and my iPhone was ready in an hour or so. Great service!

Easy process to buy, possibility to pay in 3 installment. Arrived next working day!

Good benefits and useful resources for members. Customer support is helpful, though some services could be improved.

Quick delivery and quality goods

For the AMAC in Leiden - I have been there multiple times to ask for advice on products but am often met with unknowledgeable staff. Almost all staff that I have talked to have been low energy and always look awkward or like they want to go on break. Each question I have asked has been half-answered. When I asked for a calculation on my monthly installments for the product I wanted, the staff member did not know how to calculate and tried to rush to close the topic.

Taking really long ( i discovered at klantservice that was sold out and waiting the restock). You should give an update by email in the meantime. Mine ipad takes a working week to arrive home , not 1-2 working days

Good service

Fast service, great quality and prices