AlzProducts.co.uk Reviews 

437
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I had a very disappointing experience with this company. I contacted them regarding a fault with a doll I had purchased, only to receive a rude and highly inappropriate response. The reply made comp... See more

Rated 2 out of 5 stars

I needed to exchange a TV remote control. Royal Mail tried to deliver the first one I ordered but it hadn't been collected, I didn't realise till I chased it up myself. Poor dad was struggling with hi... See more

Company replied

Rated 2 out of 5 stars

I ordered a telephone for my mother who suffers with mild cognitive impairment. The order and delivery went smoothly enough but when I installed the phone I couldn't lift three of the dial buttons to... See more

Rated 3 out of 5 stars

The item we ordered came promptly and was quite well packaged, there was crushed cardboard on one corner wher it seemed to have been pressed down so it would fit into the bag it came in. The item wa... See more

Company replied

Company details

  1. Hospital Equipment and Supplies Store
  2. Wellness Center

Information provided by various external sources

AlzProducts are a specialist retailer of disability aids for people with Alzheimer's & Dementia.


Contact info

2.2

Poor

TrustScore 2 out of 5

437 reviews

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No recent history of asking for reviews

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2.2

All reviews

(437)

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Rated 5 out of 5 stars

Flippertastic

Recently bought the flipper tv remote for my elderly mother, I had some questions to ask prior to purchase which were answered straight away.
received with 2 days of ordering and rang when setting up as had a query which was resolved straight away.
Thank you very much and would use you again.
Regards
Jim

25 August 2014
Unprompted review
Rated 5 out of 5 stars

Brilliant web site, just what I was looking for!

Looking for things to help my ageing mother with dementia, fab stuff on here. I bought the photo phone, the door sensor, and a purring kitten. Everything is perfect, just what I wanted. The items arrived very speedily and beautifully packaged, also I could track the the parcel if needs be. I will definitely be using this site in the future, thank you to all concerned.

23 August 2014
Unprompted review
Rated 5 out of 5 stars

One button radio

The one button I bought for my father arrived promptly. The instructions were clear, the radio was easy to set up and my father has enjoyed using it.

22 August 2014
Unprompted review
Rated 5 out of 5 stars

First rate, best rate, good mates, cheers

I went on the net to look for a replacement cat as the one I got a few years ago 'died'. After checking several sites, I picked AlzProducts as they sounded the best and so I ordered the cat. No problems with that, they kept me updated with the order and the tracking. I have my cat and it arrived in perfect condition with its papers. Hey if you are wanting something, go for it with them, they are damn great :-)

17 August 2014
Unprompted review
Rated 5 out of 5 stars

Wonderful product

I bought this for mother who has dementia and was always pressing the wrong buttons on her old remote. This is a very good remote for her to use and is getting on with it brilliantly. Very easy to set up. Thank you this has made my life much easier as I don't keep getting phone calls now telling me her TV has gone 'wrong'.

10 August 2014
Unprompted review
Rated 5 out of 5 stars

Mum's 'Magic Clock'!!

Mum was really struggling to understand what part of the day it was, getting up in the night thinking it was breakfast time although she could tell the time on the clock but it didn't mean anything to her. She is so much more relaxed now she is sure what day it is & what she should be doing when the 'Magic Clock' says whether it is morning or afternoon etc. The Care Home were so impressed they are intending to purchase some for the dining room/lounge as they had never heard of them. Thank you so much for giving Mum peace of mind, the service was amazing!!

9 August 2014
Unprompted review
Rated 2 out of 5 stars

Didn't work out so well

I needed to exchange a TV remote control. Royal Mail tried to deliver the first one I ordered but it hadn't been collected, I didn't realise till I chased it up myself. Poor dad was struggling with his old remote so I ordered one from elsewhere. Arrived the next day. Still haven't received the exchange. Didn't work out so well unfortunately.

8 August 2014
Unprompted review
AlzProducts.co.uk logo

Reply from AlzProducts.co.uk

I'm sorry to hear that you had issues exchanging your remote control Francine, I know it's too late for us to rectify this issue now, but if you can return the remote control to us I will ensure that we refund you in full, including both sets of delivery costs, so you are not out of pocket at the very least.

The reason for the delay in your exchange was due to an incorrectly set-up Royal Mail redirection during our recent premises move, a lesson we have learnt from.

Thanks for your understanding Francine, and if there's anything else we can help you with please do not hesitate to get in touch.

Kind Regards
AlzProducts Team

Rated 3 out of 5 stars

Fantastic products but don't pay extra for before 9.30 delivery.

We ordered the clock and socket cover and these products are brilliant, Mum loves her clock. However, I paid extra £23 for a before 9.30am delivery which arrived late. Not happy.

8 August 2014
Unprompted review
AlzProducts.co.uk logo

Reply from AlzProducts.co.uk

Hello Patricia, it's Tom here from AlzProducts.

I'm very sorry to hear that your Royal Mail Special Delivery arrived late, I hope this didn't cause too much inconvenience.

I have just refunded your original delivery charge of £22.99 in full, as compensation for the delay. You should receive the funds in your account within 3 working days.

Thanks Patricia, and if you do have any further questions or queries please do not hesitate to get in touch.

Kind Regards
Thomas Murray

Rated 5 out of 5 stars

Delighted

The product arrived swiftly and has enabled my mother to start taking her medication independently again. She is thrilled with her clock.

2 August 2014
Unprompted review

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