Brilliant service Great prices on the Lego they sold All sealed new and not resealed returns with missing minifigures which is great and as hoped. (You don't want resealed returns which i ha... See more
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I accidentally mixed up Alza with another company that I ordered from when I wrote my last review. I see my mistake based on their reply. I apologize. My experience with Alza was actually wonderfu... See more
Company replied
I had no interaction with the company other than website navigation, ordering, and delivery. These all worked well. I appreciate that they have Google Pay as an option. I have 4 stars of praise f... See more
I ordered my new Galaxy S26 and it was delivered super-fast — I received it in two days. I could also follow all the updates on my order on the website. Everything came as expected: the new phone arri... See more
Company details
About Alza.de
Written by the company
Alza
Vor 30 Jahren gründete ein damals erst 18-jähriger Unternehmer Alza.cz als kleiner E-shop zusammen mit einer Gruppe von Freunden.
Aus anfänglichen Erfolgen und einem stetigen Bestreben nach Kundenzufriedenheit wuchs das Unternehmen in Tschechien und der Slowakei zum größten Multichannel Player mit:
- Euro 1,8Mrd Umsatz (2021)
- über 2000 Angestellten
- über 60 eigenen Filialen (Abholshops mit Showrooms)
- einem eigenen Netzwerk von knapp 1700 Abholboxen (AlzaBoxen)
Seit einigen Jahren ist nun Alza auch in Deutschland, Österreich und Ungarn (mit eigenen Landesgesellschaften) aktiv am Ausbau der online und offline Präsenz – mit dem erklärten Ziel alle Kunden mit dem bestmöglichen Service, günstigen Preisen und größtmöglicher Produktvielfalt zu begeistern.
Contact info
4.7
Excellent
17K reviews
Asks customers to review
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Fast and Good
21 December 2025
May use AI-assist with repliesRead more
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Very bad support and not covered Refunds
Very bad support. the device delivered was broken and when I returned to them, they sent it back saying it is not covered for refund as it is broken. But it was already broken.
29 March 2025
Reply from Alza.de
Thank you for your feedback. We are very sorry to hear about your experience and understand how frustrating it must be to receive a broken device.
However, upon receiving the product for the claim, mechanical damage was identified, which is not compatible with the manufacturer’s warranty conditions. For this reason, the claim was unfortunately rejected.
We sincerely regret the inconvenience this caused and appreciate you bringing the matter to our attention. If you have further questions regarding this case, please do not hesitate to contact us by phone at 0800 181 45 44 or by email at info@alza.de
.
Kind regards,
Tatiana
Great affordable headphones
Great affordable headphones, fast delivery,I will be using Alza.de again.
4 December 2025
Very good experience
Delivery was punctual, fair price, very good experience all in all.
12 December 2025
Everything was as expected and im truly…
Everything was as expected and im truly satisfied with my purchase!
9 December 2025
this lego is perfect.
5 December 2025
Everythink worked fine
5 December 2025
pls check and get back to me Your…
pls check and get back to me Your ticket number is: # 9266. why you take 40 EURO from my account instand of 20 EURO ?
3 December 2025
Reply from Alza.de
Es tut uns sehr leid für die Unannehmlichkeiten, aber wir haben unser System überprüft und festgestellt, dass Sie bei uns nur eine Bestellung aufgegeben haben. Wir sehen, dass eine Zahlung in Höhe von 40,39 € für das Produkt Inkjet Printer HP DeskJet 2821e inklusive Versand erfolgt ist. Weitere Zahlungen sind nicht erfasst.
Diese Bestellung wurde Ihnen Mitte November geliefert, und es liegt auch keine E-Mail vor, in der Sie bezüglich einer Zahlung Kontakt mit uns aufgenommen hätten.
Bitte schreiben Sie uns bei Bedarf an folgende E-Mail-Adresse: info@alza.de
Vielen Dank für Ihr Verständnis und mit freundlichen Grüßen, Monika von Alza
HDDs packaged with no shock protection
HDDs were packaged with virtually no shock protection
13 November 2025
Reply from Alza.de
Wir entschuldigen uns und es tut uns leid, dass das Paket, wie Sie schreiben, unzureichend verpackt war.
Vielen Dank für Ihre Bewertung. Bitte überprüfen Sie, ob alles funktioniert. Sollten irgendwelche Probleme mit den Produkten auftreten, kontaktieren Sie uns bitte umgehend per E-Mail an info@alza.de
oder telefonisch unter 0800 181 45 44
Wir sind für Sie täglich von 8:00 bis 20:00 Uhr erreichbar.
Vielen Dank für Ihr Verständnis und freundliche Grüße,
Monika von Alza
Terrible, never again
I saw the mostly positive feedback and thought I'd give Alza a shot. Here's what happened:
I ordered a mainboard, a graphics card and RAM on 4th of October. The RAM was out of stock and I got a mail saying it's expected on the 6th, the other two items are "Reserved".
Update on the 6th. The RAM is expected on the 18th, the other two items are reserved.
Update on the 15th. "The order was passed over for shipping. expected delivery on Oct 21st." All 3 articles are marked as "Reserved"
Update on the 20th. Delivery is delayed, expected delivery on the 23rd. (Lists all 3 items)
Update on the 22nd. Delivery is delayed, expected delivery on the 25th. (Lists all 3 items)
On the 23rd I get a Mail, that the graphics card is out of stock and I'll be getting a refund.
I point them towards the mail from the 15th and they claim it is a "system error", they expect the graphics card to be available again in 10 days and they'll proceed with the refund.
Strange how they have no problem making me wait 3 weeks for the RAM but suddenly they can't make me wait 10 days for the graphics card. I'm going to bet they sold the graphics card for a higher price and when it's in stock again expect me to pay more.
All the while I haven't gotten a tracking number for the other two items in the order either. I ordered the other computer parts from Amazon on the same day and they have been collecting dust for over 2 weeks. Jokes on me for trying to save a bit of money.
Edit 25.10.2025: The mainboard and RAM have arrived. The internal volume of the package was 5 times the volume of the content. The remaining 80% was air, no padding at all. With that kind of packaging I'm almost glad they didn't send me an expensive graphics card.
4 October 2025
Unprompted review
Reply from Alza.de
Thank you for taking the time to share your experience. We're truly sorry for the frustration and inconvenience caused by the delays and communication issues with your order.
We understand how disappointing it must be to receive conflicting updates and to have part of your order canceled after such a long wait. The situation you described, especially regarding the graphics card and the inconsistent handling of availability, is not acceptable and we sincerely apologize.
Your feedback is extremely valuable and will help us improve our internal processes to prevent similar situations in the future.
Once again, we apologize and thank you for giving us a chance. We hope to regain your trust in the future.
Best regards,
Tatiana
❤️❤️❤️☺️ thank you very much
23 October 2025
Generous discounts and quick deliveries
Generous discounts and quick deliveries. Very satisfied with the quality of the service.
8 January 2025
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