Customer Service Reviews 

I ordered a pair of boots; they were too small. I followed the instructions and returned them . I didn't want to wait for an exchange to get the boots, so I ordered a pair in the right size. The refund came very quickly. I am very pleased with the customer service!

Very warm and well made! It's now my go to jacket. Thanks

I found what I was looking for at a great price! I had to use online chat several times, and the representative was very helpful, and extremely patient with all my questions!

Always have quality items at great price. Good service.

Fast shipping
Great prices
Thank you

Just what I ordered, arrived in less time than expected. Good service

everything seen ok but not satisfied with when thats a back order. never had the product at the end

I ordered two rain jackets that were a superb deal and turned out to be amazing. At least everything I hoped for, and shipping was on time. my dad is going to get one too now that he saw mine.

Items as described, quick shipping, easy transaction, would do business with Altrec again without any reservation.

Took advantage of an online sale where I found a fleece jacket. Ordered and was surprised to receive it two days later. Wore it this morning!
Dynamite!

Ordered my item on Wednesday and it was at my door step on Friday. I absolutely love my boots, great product at a very reasonable price.

Placed an order, got a confirmation email stating that the order was received. However, there was no other correspondence, e.g. processing confirmation, shipping, etc. The order tracking system didn't return any results.
A week later I emailed customer support with my concerns and was let know that the item was out of stock and would not be shipped.
It'd be nice to be informed in timely manner and without additional requests that the item I've ordered as a gift should not be expected at all.

I loved the prices and selection I found here. Could've used a little more description on some products but I was happy with what I got and I received free stickers, which is always the best.

I've been a longtime customer of Altrec and have always had a great experience, with their site, their selection, and customer service reps.

I have always had good experience shopping with them!

Easy to work and the order arrived within days after checkout.

Great products at unbelievably low prices.

Good quality backpack delivered in a timely manner.