Altosoftware Reviews 

Always happy to assist whether on the telephone or online. Great support throughout!

James Francis, our account manager, has been extremely helpful getting us all set up and running with Alto. Thanks James.

I have recently started at a new business that use Alto, Amy has been really helpful in me learning how to navigate the system as I previously used Jupix.

I am loving using Alto!

We couldn't be happier with the Alto Team! After switching CRM providers, the team has been exceptional from start to finish. Since onboarding, we've had the pleasure of working with James Francis as our account manager, and he has been outstanding. James is always quick to respond, offering efficient solutions to any queries or issues we encounter. He's not only professional but also friendly and easy to work with, making the whole experience smooth and enjoyable. We truly appreciate the support and couldn't ask for a better partner!

We've been using this agency software for a few years now, and while it’s always been good, the real difference has been the return of our original account manager, Amy Hammond.

Since Amy came back, the level of support and communication has been on another level. She truly understands our business, listens to our concerns, and acts quickly to get things sorted. She’s knowledgeable, proactive, and genuinely cares about making the software work for us.

We’d certainly recommend.

Amy Hammond has been extremely helpful and attentive, helping us with any issues we have encountered. Most recently she ensured our Financial export from Jupix ran smoothly.

Having recently rebranded my company , the thought of transfering the data from one CRM to another filled me with dread. Dealing with Amy was a big help and grateful she was helping with the process.
great customer support, highly recommend.

Ben was quick to set up access to Alto so that we could test it for a week to see if it was suitable for our business. He has kept in touch during the trial and is quick to deal with any questions we have had.

Great communication and quick response to help resolve any issues that occur. Being flexible for client follow-ups/reviews

Amy Hammond is our Key Account Manager, she is always on hand, is pro-active, approachable, personable and a real pleasure to deal with. Clearly extremely experienced and knowledgeable with a 'Can-do' attitude who is always on hand to help. Another great thing is that Amy makes herself available when needed. Amy has been instrumental in helping us improve our business by liaising with other departments to help us utilise Alto better and more efficiently.

I asked about additional information being added onto my Alto to do with compliance and Ben Mcleod provided the information so we were able to implement this.

poor quality reporting function, out of date and clunky operating. Very expensive, and a nightmare to communicate with. There are much better options which are much cheaper. Hugely disappointing

The team at Alto are always quick to respond whenever we need help or support.

Datafeeds are always set up in a timely manner and great communication.

very poor service, impossible to deal with. very unhelpful

STAY AWAY!

similar experience to most recent review.
The demo was good. The actual product was terrible
Raised prices months into a 2 year contract after the salesmen states that it is a fixed cost for the contract period. absolute shambolic company with no customer service.

So like someone else mentioned on here, the demo is brilliant. It does everything you want, so quick and very simple to use (apparently). After discussing with the "salesman" we agreed on a reasonable price but I asked if that would be fixed for two years as we do not want an increase on our agreement. We were advised it would remain the same. The contract started in July 2024, to be honest, we haven't used it that much as we are a new business, but the system is anything but easy. I have to go to multiple places to get something done. This is why they no doubt cross-sell the training to make more money out of their clients. That's not the issue, the issue is an increase in the system which increased our prices even though we were advised this would not happen. I asked for the contract to be cancelled due to breaking terms, I then had to follow up on 4 seperate occasions, even when I asked for a complaint to be raised. Since then someone has finally come back to me but we have not got anywhere. DO NOT USE THIS SYSTEM. Plenty of other good CRM's that do the same, simple design, and saves you time. Extremely dissapointed.

WARNING Estate & Letting Agents AVOID Alto software extremely poor service in fact that is incorrect
NON EXISTENT CUSTOMER SERVICE.

The set up experience was fantastic. Really lovely lady. However that's where it ends. You have to have training to use their site, everything is available on videos etc which is good for a busy Company Director, but they still want you to have training. Which let's face it means it goes in one ear and out the other.

Then if you have a technical query, no one and I mean no one gets back to you. You call multiple times, technical is not available. They say someone will call you back. To this day I've never had a single person call me back.

I guess the reason why they insist on training is after that training. You're on your own.