We have recently spoke with Ben McLeod one of the new Customer Success Managers at Alto. Speaking with Ben he was informative and engaging and enthusiastic about dealing with us, which is a breath of... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Nasreen visited our branch today and was an absolute ray of light for our team. Although we have been using Alto for nearly three years, we realised that we haven’t yet taken full advantage of eve... See more
Company replied
Jack has been incredibly helpful in assisting me to book my training session, he was friendly and knowledgeable and took the time to answer all of my questions. He has made everything straightforward... See more
Company replied
We've recently migrated from Expert Agent, who we've used since 2016 to Alto. Ben McLeod helped us get a demo booked and helped us throughout the onboarding and eventual migration to the new sy... See more
Company details
Written by the company
Alto is the UK’s number one estate and lettings agency CRM, and the last CRM you’ll ever need. As an AI-native platform, Alto helps agents run every part of their business in one place, from sales and lettings to property management and client accounting. Trusted by thousands of agencies across the UK, Alto is built to save time, simplify compliance, and scale as your business grows. Learn more at www.altosoftware.co.uk
Contact info
United Kingdom
- www.altosoftware.co.uk
4.4
Excellent
188 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 28% of negative reviews
Typically replies within 1 week
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Ben is always really helpful!
6 August 2026
Unprompted review
Emma provided excellent customer…
Emma provided excellent customer service from start to finish. She was friendly, knowledgeable, and resolved my issue quickly and efficiently and has given me her direct contact details for any future issues. A real credit to the Alto team. Thank you!
4 August 2026
Unprompted review
Thanks, Jack!
Jack is a great account manager - always a swift and helpful reply and we are very grateful for him!
30 July 2026
Unprompted review
Helpful
Helpful, clear and to the point, which for old people like me, is what you want.
28 July 2026
Unprompted review
Fatma was very helpful in getting us…
Fatma was very helpful in getting us the information we needed and was readily available and communicative.
15 July 2026
Unprompted review
Had to request a new account Manager…
Had to request a new account Manager due to lack of customer service. Fatma has come in and been a breath of fresh air. She has been prompt and thorough with our queries. Long may this continue.
24 July 2026
Unprompted review
Nasreen was a ray of light!
Nasreen visited our branch today and was an absolute ray of light for our team. Although we have been using Alto for nearly three years, we realised that we haven’t yet taken full advantage of everything the system can offer.
Together, we identified ways to unlock more of Alto’s potential and make our daily processes more efficient. Nasreen was extremely professional, patient and helpful, with such a warm and positive personality.
We look forward to starting the training sessions once everything is ready, and we sincerely hope to see Nasreen again soon. Thank you for all your support!
23 July 2026
Unprompted review
Reply from Altosoftware
What a lovely review to read, thank you Fabio! Nasreen will be so pleased to hear she made such a positive impression on the team.
Helping you uncover more of what Alto can do is exactly what we're here for, and we're excited for your training sessions to get underway. Thanks for taking the time to share this.
Nasreen - Fantastic!
We've been using Alto as our CRM and diary system for our residential lettings and property management business, and it's become a key part of how we run the office day to day. Nasreen has been particularly helpful with support — responsive, patient, and genuinely invested in making sure the setup works for us rather than just pushing us through a script. Would recommend to other agencies looking for a solid platform with real people behind the support
23 July 2026
Unprompted review
Reply from Altosoftware
Thank you so much for this. It means a lot to hear Alto has become a key part of how you run your lettings and property management day to day. Nasreen takes real pride in tailoring support to how your agency actually works, so this will make her day. We appreciate the recommendation and are glad to have you with us.
Ben listened to me and referred me for…
Ben listened to me and referred me for the training I wanted.
16 July 2026
Unprompted review
Reply from Altosoftware
Thank you, Katie. Really glad Ben took the time to understand what you needed and pointed you to the right training. Enjoy the sessions and we're here if anything else comes up.
Super service from Jack
Friendly, great communication came back to me straight away and then followed up to make sure I was happy.
23 July 2026
Unprompted review
Reply from Altosoftware
Thank you, Beth. Quick, friendly communication and following up to make sure you're happy is exactly what we aim for, so it's great to hear Jack delivered just that. We appreciate you sharing this.
Ben McLeod provided excellent support…
Ben McLeod provided excellent support and responded to my query incredibly quickly. I wanted to find out whether our current software had the capability to send emails in a way that replies would automatically link back into the system, and Ben explained that it does. He gave clear, informative guidance on how the feature works and how we can implement it, making the whole process easy to understand.
I really appreciated his prompt response, product knowledge, and willingness to help. Excellent customer service—thank you, Ben!
22 July 2026
Unprompted review
Reply from Altosoftware
Thank you, Rachel, this is wonderful to hear. Ben will be delighted that his explanation of how emails link back into the system was clear and easy to follow, and we hope the feature makes a real difference once it's in place. Thank you for taking the time to share the review.
Nasreen has been very helpful in…
Nasreen has been very helpful in sorting out issues and finding solutions. Quick and efficient. Thank you so much
22 July 2026
Unprompted review
Reply from Altosoftware
Thank you for taking the time to leave this review, Helen! Quick, efficient problem-solving is exactly what we like to hear, and Nasreen will be really pleased.
Real humans you can get hold of
We have been a client of Alto for seven years, but they have really stepped up their game in the last 18 months with the introduction of Alasdair Devenney and Samantha Cundall. Both of these individuals are experienced in both the Alto product and estate agency/ property management. Having real humans that you can get hold of for help rather than a bot in the corner of your screen has, in my opinion, elevated the Alto product well and truly above their competitors.
22 July 2026
Unprompted review
Reply from Altosoftware
Thank you, Adam, and for seven years with us, no less! It's brilliant to hear that Alasdair and Samantha have raised the bar for you. Having experienced, real people you can reach is something we really care about, so it means a lot to hear it's setting Alto apart for you. We're grateful for your continued support.
Reply from Altosoftware
Thank you for taking the time to share your review, Harpreet - Fatma will be so pleased to hear she was able to help.
It has been great to work with Ema…
It has been great to work with Ema Wheeler; she has been very organised and informative and has provided us with great support in a short space of time. We are sad to lose her as our account manager, but know she is still there to support us if we need her.
20 July 2026
Unprompted review
Reply from Altosoftware
Thank you, Sue. Ema has clearly made a real impact in a short space of time, and we'll make sure she sees your kind words. You're in good hands as things transition, and, as you say, she's still there if you need her. Thank you for your continued support.
Informative and very helpful.
Informative and very helpful.
Jack was really helpful and offered solutions to my concerns. Provided ideas along with great customer service.
14 July 2026
Unprompted review
Reply from Altosoftware
Thank you, it's great to hear Jack was able to offer help and solutions along the way. We'll pass your kind words on to him - thanks for taking the time.
Jack Holmes has been an excellent…
Jack Holmes has been an excellent account manager for us, always going above and beyond to ensure our company is achieving the best possible service and contract for our needs. Highly recommend!
14 July 2026
Unprompted review
Reply from Altosoftware
Thanks so much, Chris! Going above and beyond to get you the best possible service is exactly what Jack aims for, so this will mean a lot to him. We really appreciate the recommendation.
Excellent Customer Service
I would like to say that our Customer Success Manager, Ben McLeod, is excellent. Very helpful with any questions and fast to get back to us.
14 July 2026
Unprompted review
Reply from Altosoftware
Thank you, Laura, it's great to hear Ben has been so helpful and responsive. This is exactly what we strive for, and we'll make sure he see's this review.
The first meeting was really informative..
The first meeting was really informative and gave me a great introduction to Alto. I'm looking forward to learning more and using it more effectively to support and grow my business. Thank you!
14 July 2026
Unprompted review
Reply from Altosoftware
Thank you, Stacey, and welcome to Alto! We're so glad your first meeting gave you a great introduction. There's plenty more to explore, and we're here to help you use it to grow your business every step of the way. Enjoy getting stuck in!
Working with Ben
We have been working closely with Ben, our Customer Success Manager, and he has been great! Speedy & helpful. Thanks Ben!
14 July 2026
Unprompted review
Reply from Altosoftware
Thanks, Chloe! Speedy and helpful is exactly what we aim for, and Ben will be really pleased to hear it.
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