Alton Garden Centre Reviews 

395
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I went there today has we had scene the newly refurbished restaurant and convinced family members it was worth a try. The quality of the food is so poor , when ordering was advised they were only doin... See more

Rated 1 out of 5 stars

Visited today, very disappointed in the whole centre and the new restaurant (which did look lovely) the poor girls in the restaurant were understaffed, we had to wait 45 mins for our breakfast!! b... See more

Rated 1 out of 5 stars

Just had lunch in the cafe at alto. Garden centre first Lesley on the till needs some customer service training we waited 40 mins for our food when it arrived I had order the ploughman lunch half th... See more

Rated 5 out of 5 stars

The garden set arrived within 24 hours of ordering. Very polite delivery men. Just a slight hitch with one of the chairs but soon sorted by a handy husband. Instructions on parasol need to be clearer... See more

Company details

  1. Garden Center

Information provided by various external sources

As the largest garden centre in essex, here at Altons we have everything for the essex gardener from garden sundries such as propogation equipment, seeds and tools through to stylish garden furniture and barbecues.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

395 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.7

All reviews

(395)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

I ordered 2 garden recliners Sunday lunchtime and they were delivered to my workplace on Tuesday afternoon! Extremely satisfied with the service.

29 June 2012
Unprompted review
Rated 5 out of 5 stars

excellent service!

Brilliant product at a great price. Ordered on Sunday afternoon and received the delivery on Tuesday morning, very impressed.

28 June 2012
Unprompted review
Rated 5 out of 5 stars

First Class for Service and Prices.

I recently found the Alton Garden Centre online, which was a stroke of good luck. I bought 2kgs of Chapelwood Mealworms, which were cheaper than Amazon !! by about £4. That in itself was a bonus. The free delivery offered gave me a choice of delivery date followed by a series of emails with tracking information down to the very hour the delivery would take place and finally to inform me that the delivery had taken place. Such efficiency is very rare these days. Thank you very much, it was really appreciated.

26 June 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic.

Ordered some gift vouchers on as I do not live near an Altons, for someone who does. Ordering reasonably easy, couple of cloches but ok. Arrived first class recorded next day. Brilliant

25 June 2012
Unprompted review
Rated 5 out of 5 stars

great service

Alton Garden Centre provided great service, price, quality goods and speedily delivered them to us in one piece. The telephone manner of the guy at customer service was impeccable, reliable and friendly.
fast, easy to use website and having PayPal as one of the payment options gave great piece of mind.
Would love to do business there again.

20 June 2012
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE

I was very impressed with my experience with Alton Garden Centre. It was very easy to make my purchase on line and they telephoned my to advise me of damaged packaging on the item. I would definately use them again and would recommend them anytime to friends.

20 June 2012
Unprompted review
Rated 5 out of 5 stars

Amazing service

I was very impressed with both the price and the service I received. I received my water feature the day after ordering it and was very impressed when I received a text message stating the hour time slot in which it was to be delivered, this was very helpful. I was so happy with my water feature that I ordered another one the next day and have recommended this company to friends and family. I will definitely order from this company again :)

17 June 2012
Unprompted review
Rated 5 out of 5 stars

good service good quality

phoned for details of water feature. staff helpful and knowledgeable about item. ordered on line "easy to do" no fuss payments on line. product arrived when stated. good shopping experience would order items from garden centre (on-line) again. same item on-line and in other garden centres a lot more expensive.

15 June 2012
Unprompted review
Rated 5 out of 5 stars

Excellent communication and fast delivery

I ordered an outdoor furniture cover on Friday, it arrived on Monday as stated when ordering, just in time to save my new furniture from getting soaked. The price was the cheapest I could find and the customer service was impeccable.

14 June 2012
Unprompted review
Rated 5 out of 5 stars

More of the same please.

The website was easy to navigate, not too elaborate but plenty clear relevant information. Registration and checkout went unbelievably smoothly. Immediate acknowledgement was followed by a speedy delivery. Flawless. Wow.

13 June 2012
Unprompted review
Rated 5 out of 5 stars

i hope this sticks in your mind

I got the sticky bug bands for my young Apple Tree, which was being attacked by Ants and other "gremlins", I nearly got stuck to the tree, but sorted it out, well worth it though. I've not seen Ants or "gremlins" since.

10 June 2012
Unprompted review
Rated 5 out of 5 stars

Excellant service.

I emailed the company to ask about the item and got a reply quickly . Delivery was quick and the canopy is now in place -pity about the weather !!!!!!

6 June 2012
Unprompted review

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