I went there today has we had scene the newly refurbished restaurant and convinced family members it was worth a try. The quality of the food is so poor , when ordering was advised they were only doin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited today, very disappointed in the whole centre and the new restaurant (which did look lovely) the poor girls in the restaurant were understaffed, we had to wait 45 mins for our breakfast!! b... See more
Just had lunch in the cafe at alto. Garden centre first Lesley on the till needs some customer service training we waited 40 mins for our food when it arrived I had order the ploughman lunch half th... See more
The garden set arrived within 24 hours of ordering. Very polite delivery men. Just a slight hitch with one of the chairs but soon sorted by a handy husband. Instructions on parasol need to be clearer... See more
Company details
Information provided by various external sources
As the largest garden centre in essex, here at Altons we have everything for the essex gardener from garden sundries such as propogation equipment, seeds and tools through to stylish garden furniture and barbecues.
Contact info
Arterial Road, SS12 9JG, Wickford, United Kingdom
- 0845 838 8816
- sales@alton-gardencentre.co.uk
- www.alton-gardencentre.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
I ordered 2 garden recliners Sunday lunchtime and they were delivered to my workplace on Tuesday afternoon! Extremely satisfied with the service.
excellent service!
Brilliant product at a great price. Ordered on Sunday afternoon and received the delivery on Tuesday morning, very impressed.
First Class for Service and Prices.
I recently found the Alton Garden Centre online, which was a stroke of good luck. I bought 2kgs of Chapelwood Mealworms, which were cheaper than Amazon !! by about £4. That in itself was a bonus. The free delivery offered gave me a choice of delivery date followed by a series of emails with tracking information down to the very hour the delivery would take place and finally to inform me that the delivery had taken place. Such efficiency is very rare these days. Thank you very much, it was really appreciated.
Fantastic.
Ordered some gift vouchers on as I do not live near an Altons, for someone who does. Ordering reasonably easy, couple of cloches but ok. Arrived first class recorded next day. Brilliant
great service
Alton Garden Centre provided great service, price, quality goods and speedily delivered them to us in one piece. The telephone manner of the guy at customer service was impeccable, reliable and friendly.
fast, easy to use website and having PayPal as one of the payment options gave great piece of mind.
Would love to do business there again.
EXCELLENT SERVICE
I was very impressed with my experience with Alton Garden Centre. It was very easy to make my purchase on line and they telephoned my to advise me of damaged packaging on the item. I would definately use them again and would recommend them anytime to friends.
Amazing service
I was very impressed with both the price and the service I received. I received my water feature the day after ordering it and was very impressed when I received a text message stating the hour time slot in which it was to be delivered, this was very helpful. I was so happy with my water feature that I ordered another one the next day and have recommended this company to friends and family. I will definitely order from this company again :)
good service good quality
phoned for details of water feature. staff helpful and knowledgeable about item. ordered on line "easy to do" no fuss payments on line. product arrived when stated. good shopping experience would order items from garden centre (on-line) again. same item on-line and in other garden centres a lot more expensive.
Excellent service
Excellent service and fast delivery would definitely recommend.
Excellent service
I order a pair of Wilkinson Sword edging shears. Alton Garden Centre had the best price and the postal delivery was quick.
Excellent communication and fast delivery
I ordered an outdoor furniture cover on Friday, it arrived on Monday as stated when ordering, just in time to save my new furniture from getting soaked. The price was the cheapest I could find and the customer service was impeccable.
More of the same please.
The website was easy to navigate, not too elaborate but plenty clear relevant information. Registration and checkout went unbelievably smoothly. Immediate acknowledgement was followed by a speedy delivery. Flawless. Wow.
Easy, quick & efficient
Website was very good and easy to order. The goods arrived promptly and in good condition.
excellent service, fast delivery, will use again.
I was kept informed from the moment I ordered, was even told the time of the delivery and when it had been delivered I also received an e-mail. would recommend to anyone.
Quickly sent, well packed, good communications & all round service ~ recommended
Did what they said.
Great products, as deacribed, reccomended
Very pleased with the arch climber and Obelisk which were well packed and easy to put together and use.
Thank you
very impressed!
ordered on Tuesday 4 June (bank holiday) and delivered free of charge on Thursday 7 June
i hope this sticks in your mind
I got the sticky bug bands for my young Apple Tree, which was being attacked by Ants and other "gremlins", I nearly got stuck to the tree, but sorted it out, well worth it though. I've not seen Ants or "gremlins" since.
Excellant service.
I emailed the company to ask about the item and got a reply quickly . Delivery was quick and the canopy is now in place -pity about the weather !!!!!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








