Alpinetrek.co.uk Reviews 

Excellent customer service in dealing with my return.

The Passenger micro fleece was only available in my size on ebay and this company. However, the ebay one did not accept returns, which is always a big no for me.
The price was about the same so althoughI was a bit concerned that it was a European company, I took a chance and I'm glad I did. The delivery time was reasonable and I received lots of emails keeping me up to date with the progress of my parcel.

Excellent choice. Quality products.
Competitive prices.. The best communication and up to date advice - nobody does it better! Secure and environmentally conscious packaging. No 1 in this respect.

Easy to order online, item well packaged, item as ordered.

Very helpful, tracking was great and overall service was excellent

Good range and good prices and swift delivery.

Increasingly Alpintrek is becoming my go-to supplier of outdoor kit. They have a great selection of good quality kit at sensible peices backed up by first class customer service.

I have used Alpine trek a couple of times now, good prices, prompt service and excellent customer service support when needed. Would use company again

The item received said pannier bags on the box but contained children's walking shoes. In email correspondence, I asked for a FULL refund incl postage, as the mispick was their fault. The responses back were vague at best. The shoes were sent back well over a month ago now - they've confirmed receipt and that they were on way to Germany from the UK centre - but still no refund.

I was going to place an order for replacement panniers from here but I won't. I also will never consider them for any other purchases. The price was good, but service rather less so.

I didn't realise company was based abroad when I palced the order. They gave free insurance for delivery, and order arrived on schedule

Great service and an excellent product. A+++++

Straightforward online experience, efficient, professional, informed, excellent range of products, excellent prices. A good shopping experience. My go to retailer for anything outdoor or sporty.

Great company to deal with, I purchased this time based on my previous experiences and how they resolved an issue and the empathy they show with all purchases

Very good customer service with a problem from the courier, alpinetrek were very good at resolving the problem.

I have used this company multiple times, with no issues. After receiving a faulty item (missing zip on running belt), I was pleasantly surprised with how fast the complaints team dealt with the issue. Thanks!

I have been looking for a Jack Wolfskin Jacket to replace one that I have owned for several years and found what I was looking for on the Alpinetrek website.
I knew the company was based in Germany, this didn't worry me initially. After purchasing the product having seen some of the reviews on Trust Pilot I was worried that I may have made a mistake and that I would never recieve the product.
I am glad to report that having ordered on Friday, the jacket arrived today. I was exactly what I ordered, the correct size and a very good price point - I am totally happy with the service and the product.

Super fast delivery, good communication and great overall order experience. Really really happy with much purchase as well!

The retailer despite having a .co.uk website is actually based in Germany, which i found very misleading whist this doesn't cause me a problem it meant that delivery was longer than expected and was only evident after the order was placed and paid for and there was no option for a quicker delivery.

I did expect the delivery earlier and had to buy another coat for my holiday as it did not arrive before I left.