Loads of choices, the best deals specially the outlet products. These prices are unmatched elsewhere. 100 days return policy and customer service is excellent. I bought a Patagonia jacket last April (... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I know people moan about the fact that, even though the web address leads you to believe they are UK based, when in fact, they are not, my shopping experience with them was A+ Knowing my delivery wo... See more
The product range is great so you can find what you require to do the job easily. The customer service and delivery continues high end. Long may this continue. I'm becoming a regular user due to ease... See more
I have been looking for a Jack Wolfskin Jacket to replace one that I have owned for several years and found what I was looking for on the Alpinetrek website. I knew the company was based in Germany,... See more
Company details
Written by the company
Alpinetrek is your trusted destination for outdoor adventures. Whether you're hiking, climbing, cycling, running, or enjoying winter sports, you'll find a carefully curated selection of top-quality gear and apparel from the world's leading outdoor brands. Explore our range of outdoor clothing, footwear, climbing equipment, camping essentials, and much more, everything you need for your next adventure.
Contact info
Bahnhofstraße 26 , 72138 , Kirchentellinsfurt, Germany
- 0333 336 7058
- info@alpinetrek.co.uk
- www.alpinetrek.co.uk
3.5
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 67% of negative reviews
Typically takes over 1 month to reply
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Excellent products & professional service
Excellent products - I purchased a Rab jacket and 2 Helly Hansen hooded tops. More competitively priced than elsewhere and the jacket surpassed my expectations. I was replacing a lost jacket (same style), the new one was even higher quality.
Great communication from Alpinetrek all the way and delivery (from Stuttgart, Germany) a very reasonable 6 days.
I will certainly be buying from them again and recommending to others.
Thank you.
7 May 2026
Unprompted review
Very good service
Very good service. Additional I made a mistake ordering one item and the return/refund system was very straight forward
29 April 2026
Unprompted review
Item arrived late, stained and customer service took 2+ weeks to respond
Arrived stained and 3 days late, missing the delivery window and meaning we were unable to go on our trip with the sleeping mat.
There was no clear indication the item was shipping from Germany. Tracking only worked once it reached the UK, so there was no way to estimate delivery until the day before arrival. When I called, they were unable to provide any meaningful update—only that it was still in Germany. Offering “tracked shipping” that provides no tracking until the final day is not genuinely tracked shipping.
A 10% partial refund was offered despite the condition of the item, which was not a reasonable resolution. Communication then ceased for over two weeks, despite follow-ups, until a chargeback was initiated.
The two-star rating is only due to the quality of the sleeping mat itself. It did not meet expectations due to the condition it arrived in; however, it is still a good quality sleeping mat, and I would recommend Exped products—just not from this retailer.
Poor communication and lack of transparency throughout.
16 April 2026
Unprompted review
Reply from Alpinetrek.co.uk
Thank you for sharing your experience!
We’re very sorry to hear about the condition of the item, the delay, and the difficulties you faced with tracking and communication.
Unfortunately we don’t have sufficient information to clearly identify and review your specific case. We also cannot find a matching record based on this review alone.
Please contact our customer service team directly with your order details so we can investigate what happened and look into this properly.
We’d really like the opportunity to clarify the situation and find a fair solution for you.
We appreciate your feedback, as it helps us improve our processes and communication.
Best regards, alpinetrek.co.uk
The item arrived very quickly in really…
The item arrived very quickly in really good packaging through a very sturdy box so very well wrapped and protected during transit. You kept me informed about my order at each stage and that was excellent. A brilliant service. Thank you.
24 April 2026
Unprompted review
Very big range
Very big range, competitive prices and good communication. Delivery to the UK was quick. I would recommend Alpinetrek.
28 April 2026
Unprompted review
Excellent service
Excellent service . Arrived on time. Great communication. Small accessory that wasn’t available in uk . Very reasonable postage and price. Great communication
8 May 2026
Unprompted review
Great product (Source Sandals)
Great product (Source Sandals), service & communication!
15 April 2026
Unprompted review
Discount not Honoured
I have purchased from Alpinetrek.co.uk on several occasions, but based on my recent experiences, I will not be using them again.
The website’s .co.uk domain strongly suggests a UK-based operation, which they are not, and is misleading. The goods are shipped from Europe, and in reality, delivery times have consistently been far longer than advertised, causing unnecessary inconvenience.
On a previous order, I returned an item and, despite confirmation that it had been received, the refund process was unreasonably delayed.
Most concerning, however, was my most recent purchase attempt. I applied a valid 20% discount code, which should have reduced the price of a pair of walking boots for my son by £50. Yet at checkout, the discount was unexpectedly withdrawn without explanation. This felt both unfair and deceptive. I did not buy them.
After raising the issue, I was offered a £10 voucher as compensation—far short of the £50 saving originally promised. This response does not adequately address the issue and has left me with little confidence in the company’s pricing practices or customer service.
I hope Alpinetrek.co.uk takes these concerns seriously and improves both its transparency and customer experience. As it stands, I cannot recommend them based on my experience.
27 April 2026
Unprompted review
Reply from Alpinetrek.co.uk
Thank you for your feedback.
We’re sorry that our UK domain gave you the impression that we are based in the UK. This is not the case and we do not present ourselves as a UK‑based company anywhere. You can find clear information about our company identity at any time under www.alpinetrek.co.uk/about-us/.
Regarding delivery times, we generally ship orders within the stated delivery timeframes. We’re sorry if your parcel arrived later than expected. Once a shipment has been handed over to the carrier, delays can occasionally occur that are unfortunately outside of our direct control.
Concerning your return, we’d like to clarify that the delivery confirmation you mentioned referred to the customs clearance in Aylesbury. It is important to note that the return undergoes customs clearance there before being forwarded to our warehouse in Germany for processing the refund. For returns from the UK, customs clearance and transport can take up to 21 days. This process and timeframe are transparently explained on our website under www.alpinetrek.co.uk/return/.
You also mentioned an issue with a discount code during a later purchase attempt. It’s possible that the original code was no longer valid at that time. Without order or customer references, we’re unfortunately unable to fully retrace the situation, but such offers are always handled carefully and in line with the circumstances at hand.
As your review does not include any order or customer numbers, we’re unable to verify the individual cases in detail. If you’d like us to review your concerns again, please contact us via www.alpinetrek.co.uk/contact/ and include your references so we can look into the matter properly.
Best regards, Alpinetrek.co.uk
Right product,choice and price
10 April 2026
Unprompted review
Avoid
Avoid. Purchased walking boots. After 5 months they started leaking. Returned via the companies requested procedure and now a month later , receive generic emails when i request updates. Dreadful company to deal with.
Based in Germany even though it has a .uk website.
23 September 2025
Unprompted review
Reply from Alpinetrek.co.uk
Thank you for your feedback.
We’d like to clarify that although we operate a UK domain, we are not a UK‑based company. This domain and others are used to offer our products in different countries. Our company is based in Germany and we clearly state this information on our website. Further details about who we are and where we are located can be found at any time under www.alpinetrek.co.uk/about-us/.
You also mentioned that you were dissatisfied with the quality of the product and returned it. We’re sorry to hear that. However, as no order or customer number was included in your review, we’re unfortunately unable to retrace the return or verify the current status of your case.
It is generally unusual for returns to remain unresolved without updates for such a long period. In some cases, longer processing times can occur if a return is handled as a product complaint, as this requires assessment by the manufacturer’s experts. These evaluations can take additional time and we unfortunately have no influence over their duration.
As we’re missing the necessary references to confirm whether this was indeed a complaint case, we kindly ask you to contact us via www.alpinetrek.co.uk/contact/ and include your order or customer number. This will allow us to look into the matter properly and assist you further.
Kind Regards, Alpinetrek.co.uk
Suspect dishonest reason for not cancelling
Suspect dishonest reason given for not allowing cancelling. When I asked to cancel on Monday morning because of the delivery vagueness I was told that the order was already moved to shipping but when looking at website I see its not even processing. Couple of days later its in dispatched status and when looking on Amazon delivery I can see that the label is printed but its still awaiting collection. I know this trick well having used it on ebay to show that delivery is in process, all thats happened is that they've printed a label to show a status change but the item is probably not even available yet. So why don't they allow cancelling? Never ordering again.
27 April 2026
Unprompted review
Reply from Alpinetrek.co.uk
Hello and thank you for your feedback.
We are sorry that your order could not be canceled. Unfortunately, your parcel was too far along in the preparation process. The entire system and its processes are designed to ship the items out as quickly as possible. Consequently, the window of opportunity is very small for changes and cancellations. Once an order has entered the handling process, it is no longer feasible to manually locate and remove it from among thousands of parcels being processed daily.
It can happen that the order status in your customer account has not yet been updated at that moment. Status changes are not always displayed in real time, both when an order goes into processing and when it is shipped.
We would like to assure you and all our customers that all items shown as available in our shop are physically in stock. We operate our own warehouse and orders are shipped directly from there.
We hope this explanation helps clarify the situation and thank you for your understanding.
Best regards, Alpinetrek.co.uk
Prompt customer service response
My order arrived damaged. I submitted evidence and received a prompt customer support, followed by a refund.
Excellent customer service, highly recommend.
8 December 2025
Unprompted review
Every company should be like this!
Have been buying from Alpinetrek for years now and just wanted to say how impressed I am with their customer service. We had an issue with a baby shoe and they responded very quickly and offered a full refund! Very impressed!
29 April 2026
Unprompted review
No support
I have tried to contact the support at least 3 times for a faulty still in warranty item, several weeks now, still no reply!
24 July 2025
Unprompted review
Reply from Alpinetrek.co.uk
Thank you for you're Feedback!
We’re sorry to hear that you feel your inquiries went unanswered.
We’ve carefully checked our system but unfortunately can’t find any support tickets or messages related to this issue.
Please contact our customer service team again at https://www.alpinetrek.co.uk/contact/ or call us Monday - Friday from 8am to 4pm at 03 33 33 67058 and include your order number or any previous correspondence details, so we can look into your warranty case and assist you as quickly as possible.
We’re happy to help once we have the necessary information.
Best regards, alpinetrek.co.uk
Really love Alpinetrek
Really love Alpinetrek, great selection of items with great prices and the customer service is excellent!
Highly recommend it.
24 April 2026
Unprompted review
A great company to deal with
A great company to deal with. Fast and efficient deliveries and returns 👍
21 April 2026
Unprompted review
Returns process is messy
Returns process is messy. I emailed after 14 days chasing my refund and was told it can take 21 days. 25 days in and I am still chasing. Not good.
20 April 2026
Unprompted review
Reply from Alpinetrek.co.uk
Thanks for your feedback. We’re sorry that the return process felt confusing for you.
As our customer service has already explained, returns from the UK can take up to 21 days to clear customs before reaching our distribution center in Germany and being processed. You were also informed that the refund was issued on March 26, 2026.
If the refund is not yet traceable on your account, we recommend checking directly with your bank or credit card provider, as additional processing times can occur on their side.
Thanks for your patience and understanding.
Best regards, Alpinetrek.co.uk
Great products and service
Great products, Fab service, prompt delivery as always.
1 April 2026
Unprompted review
Mis-selling and terrible communication
This website advertised discounts for creating an account. These are misleading and will not get the discount, even though the discount is written clearly right next to the price of the product you want to buy.
Communication is terrible. When I emailed to complain about this mis-selling practice, I received an AI automated response that had nothing to do with my complaint, and was a dead-end.
Avoid.
19 April 2026
Unprompted review
Reply from Alpinetrek.co.uk
Hello and thank you for your feedback.
We’re sorry that the discount promotion and our communication felt confusing to you.
When you open a customer account with us, you’ll receive a personal voucher code that is sent separately by email. This voucher is not the same as a discount that may be shown directly next to a product. Any discount displayed there (for example, 20%) is already included in the product price.
If you haven’t received your voucher code yet, please make sure to check your spam or bulk folder first.
Our automated email is designed to answer the most common questions quickly. If your question wasn’t answered there, you can simply reply directly to that email and a member of our customer service team will take care of your request personally.
Best regards, Alpinetrek.co.uk
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