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Alphaess Reviews 

2
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TrustScore 3 out of 5

3.1

Marketing Agency
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Company details

  1. Marketing Agency
  2. also in
  3. Internet Marketing Service
  4. Online Marketing Agency
  5. SEO Service

Contact info

3.1

Average

TrustScore 3 out of 5

2 reviews

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1-star

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3.1

All reviews

(2)

2 reviews in the last 12 months

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Rated 2 out of 5 stars

Klantsupport is ver onder de maat.

Ik heb een Alpha ESS G3 SMILE 3,6 laten installeren met 10,3kWh batterij. Op zich lijkt alles prima te werken, de batterij heeft een goede Round-trip efficiency.
Echter nu laad de auto op vanuit de thuisbatterij terwijl ik met de thuisbatterij het zelfverbruik van mijn woning wil optimaliseren. Dat kan dus niet, ook niet met hun eigen laadpunt.
Op de vraag toegang tot een API te krijgen zodat ik zelf de sturing kan overrulen komt er domweg geen antwoord meer. De ondersteuning vanuit Alpha op hun producten is dus ronduit diep triest. Dus toch spijt, na een paar dagen al, voor de keuze van AlphaEss.

8 October 2026
Unprompted review
Rated 1 out of 5 stars

Systeemfout en Alpha ESS reageert niet

Ik heb een thuisbatterij van twaalf units met in totaal 45,6 KwH. Sinds 3 augustus 2026 heb ik een storing en is de gehele batterij uitgevallen. Ondanks herhaalde verzoeken aan Alpha ESS om mijn systeem te herstellen is dat nog steeds niet gebeurd (inmiddels meer dan twee maanden). Er wordt alleen gereageerd dat het erg druk is en dat er zo spoedig mogelijk contact opgenomen wordt. Telefonisch zijn ze niet bereikbaar. Waardeloze service!

3 August 2026
Unprompted review

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