I recently completed the Diet and Nutrition Advanced Diploma and had a great experience. The course was flexible, easy to follow, and full of practical knowledge I can actually use day-to-day. I... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I took the Teaching Assistant Level 3 course with Alpha Academy. The course was very reasonably priced. Content was thorough and easy to navigate and I'm pleased to say that I passed the formal exam... See more
Company replied
Did my TA level 2 and 3 courses from here, course material was easy to understand, self paced approach made it much more achievable for a busy person. A great experince overall ❤️
Company replied
Toby Miller opened the chat within seconds and resolved my query within minutes. Very helpful and informative. I was getting frustrated and about to give up on Alpha Academy but Toby sent links and ti... See more
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Company details
Written by the company
Alpha Academy is a leading online course and training provider that provides you with a complete learning experience in virtue of internationally accredited certificate courses and training.
Contact info
11 Floor, 15 St Botolph Street, London EC3A 7BB, EC3A 7BB, London, United Kingdom
- 020 3965 2556
- info@alphaacademy.org
- www.alphaacademy.org
4.6
Excellent
466 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
For making me a professional
For making me a professional
Simple but important teaching and learning mechanism
You guys are wonderful keep up the good work educating the world 🌎
25 October 2023
Unprompted review
Reply from Alpha Academy
Here's a tailored response for James Asampana's review:
Hello James,
Thank you so much for your heartfelt feedback! We're truly honored to have played a part in your professional journey. It's wonderful to hear that you found our teaching and learning mechanism simple yet effective.
Your words inspire us to continue our mission of educating the world. If you ever need further assistance or want to explore more learning opportunities, please don't hesitate to reach out.
Warm regards,
Alpha Academy Team
Great courses and excellent customer…
Great courses and excellent customer support service. Thank you.
5 November 2023
Unprompted review
Reply from Alpha Academy
Hi Isabel,
Thank you for your kind words! We're thrilled to hear that you enjoyed our courses and found our customer support service excellent.
Your satisfaction is our priority, and we're grateful for your feedback. If you ever have any questions or need further assistance, please don't hesitate to reach out.
Warm regards,
Alpha Academy Team
Alpha Academy is amazing !
Alpha Academy is the best website i have ever used for courses. The team is excellent and prompt to help you. I requested to post pone my exam because I work full time and they helped me straight away. Jordan is the best!
25 October 2023
Unprompted review
Reply from Alpha Academy
Hi Elena,
Thank you so much for your glowing review! We're honored to hear that you consider Alpha Academy the best website for courses and that our team provided excellent and prompt assistance.
We understand the challenges of balancing work and study, so we're glad we could help you postpone your exam. I'll be sure to pass along your kind words to Jordan!
If you ever need further assistance or have more courses in mind, we're here to support you every step of the way.
Warm regards,
Alpha Academy Team
AlphaAcademy support centre team is soo…
AlphaAcademy support centre team is soo kind and they are so fast to solve their clients issues...thank you so much AlphaAcademy big up to you.
24 October 2023
Unprompted review
Reply from Alpha Academy
Hi Mamello,
Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our support center team.
Providing timely and kind assistance to our clients is a top priority for us, and we're glad we could resolve your issues quickly.
Your appreciation means a lot to us, and we're grateful for your support. If you ever need further assistance or have more courses in mind, feel free to reach out.
Warm regards,
Alpha Academy Team
fantastic courses and great tutors
6 October 2023
Unprompted review
Reply from Alpha Academy
Hi Cristian,
Thank you for your positive feedback! We're delighted to hear that you've found our courses to be fantastic and our tutors to be great.
We strive to provide high-quality courses with excellent support from our tutors, and it's wonderful to know that you've had a positive experience with both.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Warm regards,
Alpha Academy Team
Poor Service needs investment
I purchased a course as a gift for my son and filled in my message to him along with his email. It’s been a week and a half and my son hasn’t received anything and no one is contacting me back about this. I think the company should not have mega- sales if it cannot cope with the numbers and fulfil its orders/ answer paying customers. The site is often slow to load, not helped by offer pop-ups. Get some more staff with the money you’re taking, Alpha Academy, and provide the service we have paid for. It’s not fair or good business.
4 October 2023
Unprompted review
Reply from Alpha Academy
Hello Charlie,
We're sorry to hear about the difficulties you've encountered with your purchase. Your experience does not meet our standards of service, and we apologize for any inconvenience caused.
To address your concerns promptly, we kindly ask that you contact our customer support team directly through our website. Our team is dedicated to resolving issues like yours, and we're here to help ensure that you receive the service you deserve.
Once again, we apologize for the inconvenience, and we appreciate your patience and understanding.
Warm regards,
Alpha Academy Team
Nonexistent customer service. Scam!
I signed up for their lifetime membership, all I received was a generic invoice but I still don’t have access to a single course.
I’ve tried multiple times to contact their customer support service but I have yet to receive any kind of assistance or explanation.
The chatbot on the website is of zero help.
I am convinced it is a scam at this point.
28 September 2023
Unprompted review
Reply from Alpha Academy
Hello Sivu,
We're deeply sorry for the frustration and inconvenience you've experienced. Your feedback is extremely concerning to us, as it does not align with the level of service we strive to provide.
Your experience does not meet our standards, and we want to address your concerns as quickly as possible. Please, if you haven't already, reach out to our customer support team directly through our website. We're committed to resolving this issue and ensuring that you receive the service you paid for.
We understand your skepticism given the circumstances, but please rest assured that we take your concerns seriously and are dedicated to rectifying the situation.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding.
Warm regards,
Alpha Academy Team
Impressive customer service
I had 2 issues that I needed dealing with. 1 bought deal was not working and I bought another one accidentally.
I liaised with Sebastian Stan from customer service via web chat and he resolved it within 10 minutes.
I have always enjoyed Alpha Academy and the courses they provide.
But today, I was immensely impressed with their customer service as well.
Let me tell you that Sebastian is an asset to your company. He is professional, helpful, on point and went out of his way to help me
Thank you
12 September 2023
Unprompted review
Reply from Alpha Academy
Hi Haadi,
Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with our customer service team, especially with Sebastian.
It's fantastic to know that Sebastian was able to quickly resolve the issues you encountered and provide you with the assistance you needed. We agree, Sebastian is indeed an asset to our team, and we're lucky to have him!
Your kind words mean a lot to us, and we're delighted to hear that you've always enjoyed Alpha Academy and the courses we provide.
If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Warm regards,
Alpha Academy Team
I successfully completed my Level 3…
I successfully completed my Level 3 course, and it was so very helpful, I am super happy
12 July 2023
Unprompted review
Reply from Alpha Academy
Hi Janine,
Congratulations on successfully completing your Level 3 course! We're thrilled to hear that you found it helpful and that you're super happy with your achievement.
Your success is what motivates us to continue providing valuable learning experiences. If you ever need further assistance or want to explore more courses to enhance your skills, we're here to support you every step of the way.
Warm regards,
Alpha Academy Team
Great courses
I successfully completed courses for fitness level 3 and i've got a certifications for that
31 May 2023
Unprompted review
Reply from Alpha Academy
Hi Riste,
Congratulations on successfully completing the course. It feels good to know that you found our course great. Thank you for learning with us. We are looking forward to serving you again.
Regards,
Alpha Academy
It was a great experience 👍
24 May 2023
Unprompted review
Reply from Alpha Academy
Hi Linda,
We are pleased to know that you had a great experience learning with us. Thank you so much for choosing Alpha Academy.
Regards,
Alpha Academy
Place to learn with joy
Really enjoy the courses, easy access and very reasonable prices
Thank you
3 May 2023
Unprompted review
Reply from Alpha Academy
Hi Polina,
We are glad to know that you enjoyed learning with us. In fact, we always try to provide our learners with the best learning experience and are glad that we could meet your expectation. Thank you for being with us. We hope to serve you again.
Regards,
Alpha Academy
Excellent
Special thanks to Mr Sebastian and all the support and understanding he provides. Wish you all the best of success
7 April 2023
Unprompted review
Reply from Alpha Academy
Dear Learner,
It's an immense pleasure to know that you had a fantastic experience with our support team. Sebastian is one of the most talented and supportive agents of our team. We will convey your appreciative notes to him & surely it will inspire him to keep his excellent job up.
Regards.
Alpha Academy
very best one to learn skills
10 March 2023
Unprompted review
Reply from Alpha Academy
Dear Learner,
We are thrilled to have you with us. It's great to know our learners are happy with our courses. Thank you for choosing us.
Regards,
Alpha Academy
THE TEACHERS AND THE WHOLE SCHOOL…
THE TEACHERS AND THE WHOLE SCHOOL SUCKS!!! The teachers don't let the students go to the bathroom when they really need to go. I experienced that because I went to that school. I started at the beginning of the school year and stayed for less than 1 month because my parents withdrew me because the school was HORRIBLE!!!!!!!!!
13 August 2022
Unprompted review
Reply from Alpha Academy
Dear Jasmine,
We are sorry to hear about your experience. Alpha Academy is a solely online-based education provider and doesn't provide on-site qualifications or education. We have also checked our database but couldn't find any information about you. Therefore, there must be some confusion, and we request you check correctly. However, if you are looking for a reliable organisation to learn at your own pace, whenever or wherever you want, you are welcome to Alpha Academy. We believe you will have a great time learning with us. Thank you for your time and feedback.
Regards,
Alpha Academy
I want to take this opportunity to thank the Suport Agent that is always there to assist , sometimes we forget that is the customer service that is making the business who it is - keep up the good wor
I want to take this opportunity to Thank Alpha Academy for giving me this online course, this was my second course I took by Alpha and was one of my best opportunities - The fast assistants by their support agents are amazing - Everyone that want to study please try Alpha Academy - you won't regret it.
Keep up the good work - I wish you guys can realize how much people you are helping out there to reach the goals. Thank you for your support by achieving my goal - Cant wait for next week to be in touch with Alpha Academy again
15 February 2023
Unprompted review
Reply from Alpha Academy
Hi Carmin,
We appreciate you taking the time to share such excellent feedback with us. Our learner's feedback matters the most to us and we are pleased to know that you had a great experience with our support team. Indeed, we have a great customer support team, who are always committed to providing the learners with the best support possible with promptness and perfection. Thank you for leaving your valuable feedback and recommending us to others. We believe we will see you doing more courses with us.
Regards,
Alpha Academy
Disappointing
I was bought a Professional Cupcake Design & Baking Course with Alpha Academy as a birthday present last year. Upon starting the course, I found a lot of the content interesting but, as the course progressed, it seemed as though the writer had become bored with the concepts involved and decided to bulk the course out with pages and pages of unnecessary information (e.g., whole modules on using a DSLR camera and hundreds of extremely basic recipes). Upon taking the final exam, 90% of the questions didn't make sense or weren't even questions that you could possibly answer. Through learning how I was meant to answer them in the mock tests, I did eventually pass.
I was extremely disappointed to find that a certificate was not included in the price of the course and so, although it had been bought as a gift for me, I had to pay for the privilege of proving I had spent hours of work completing the course.
I paid for the PDF certificate and was told to notify Alpha Academy when I had done so. I did this and received no reply nor certificate. I contacted them again and spoke to "Jordan" who spoke very broken English and assured me I would receive the certificate by the end of that day. I did not.
I contacted "Jordan" one final time (days later) and was assured I would receive the certificate within one hour of speaking with him. I waited over an hour and still no certificate. I contacted "Jordan" once again and was told I would receive it whilst still on the chat and asked if I would give him 'a moment'. "Jordan" returned to the chat and told me I hadn't completed my Level 3 Diploma in Business Administration. I was not, and had never been, discussing this course.
I did eventually receive my certificate and was urged to leave a TrustPilot review. Unfortunately, whilst I have now received my certificate, I am extremely disappointed with Alpha Academy and the service provided.
Update: I have been contacted by "Sebastian Stan" at Alpha Academy regarding this review, offering me a free course in exchange for an update. I won't be redeeming the offer of a free course due to the concerns I have regarding course quality (see above).
8 February 2023
Unprompted review
Reply from Alpha Academy
Dear Laura,
Please accept our sincerest apologies for the inconvenience you faced. We always try to provide our learners with quality service and support but it saddens us to know that we couldn't meet your expectations. However, we hope you will be glad to know that we have already forwarded your feedback to our relevant department. One of our relevant team members will get in touch with you shortly to assist you in having a better learning experience. Stay with us.
Regards,
Alpha Academy
Racist school?
I love this school, but I only gave it 5 stars bc it was bad. A boy named Dejuan is racist. He called me a cotton field picker and more. I will not have this and the teachers are so mean for no reason. Like Mr.Mullings can go brush his teeth bc his teeth were yellower than the color yellow, and I bet he had that shirt on for at least 5 days. Mrs.blackwood is ok but I just don't like ELA that much.Mrs.Locklear is fine and so is Mrs.Black but if I had to choose KMS in the most brutal way than to be in this racist school then it would be that.I won't even care about dying HAHAHA
16 December 2022
Unprompted review
Reply from Alpha Academy
Hi Tyniah,
We hope you are doing well. We couldn't find any information about you in our database as a learner. We are basically an online course provider. And the facts you mentioned in your review appear to correspond with the schools that offer on-site lessons. There could have been some misunderstanding that resulted in us receiving the review. We hope you understand the fact and act accordingly. Thank you.
Regards,
Alpha Academy
Really good company to use for study
Great bargain if you are looking to do some courses and learn some new skills.
I have completed a couple of course on Alpha including ITIL, Javascript & SQL. The videos could be better but it is great value for money. It easy and inexpensive to learn skills to boost your CV to get the career you want of just learn a new skill you've always wanted.There are so many areas that you can choose from.
Definitely get added to the mailing lists as there are loads of discount codes. At the moment you are under £100 for a lifetime membership and when you think that come courses like Prince 2 are minimum a couple of £100 each but can put you into jobs starting at 50k then 100 bucks is nothing.
7 December 2022
Unprompted review
Reply from Alpha Academy
Hi Stephen,
We appreciate you taking the time to share such excellent feedback with us. Our learner's feedback matters the most to us and we are pleased to know that you had a great learning experience with us. We will definitely try to provide you with a better learning experience ahead. We believe we will see you doing more courses with us. Thank you for being with us.
Regards,
Alpha Academy
New Lifetime Member
I haven't started a course, but the man on Live Chat was extremely helpful and he guided me through the process of becoming a Lifetime Member. I am going now to browse through the courses. Can't wait.
2 December 2022
Unprompted review
Reply from Alpha Academy
Hi John,
We are glad to know that you had a great experience with our support team. Thank you so much for being with us. We hope to serve you again.
Regards,
Alpha Academy
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