Allica Bank Reviews 

1,874
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 358 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated account managers for providing highly personalized guidance, making daily interactions pleasant, and ensuring the transition and onboarding process remains exceptionally smooth and efficient. People also highlight the user-friendly digital platform, noting that managing business accounts online is straightforward and paired with attractive interest rates. Some reviewers were not happy with communication issues, mentioning long waiting times, unreturned calls, or ignored messages when attempting to reach customer support. A few other people also felt that certain onboarding procedures were disorganized, complicated, or painfully slow to finalize.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the account setup and onboarding... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as extremely satisfying... See more

Customer service

Users describe positive interactions with customer service, highlighting the personal support and dedicated... See more

User experience

People report positive experiences with user_experience, highlighting a straightforward and effortless... See more

Response time

Clients share positive opinions on response_time, frequently highlighting prompt and helpful communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was fortunate that I met Isla Everett at Allica Bank who supported me all the way through the quite simple process of opening a business current and savings account with Allica Bank. Not o... See more

Rated 5 out of 5 stars

We've just moved to Allica Bank and the process couldn't have been more straightforward. We moved some money into the savings account just before the month end and were delighted to earn £20 interest... See more

Rated 5 out of 5 stars

so easy to talk to no hidden agendas if fact i still cant believe how much they can save me on bank charges and now gaining more interest then ever before on my savings. i would recommend to all... See more

Rated 5 out of 5 stars

I rarely write reviews, but felt inclined to do so, as I am thrilled with my new business banking experience. Allica bank fits my banking needs like a glove, allowing multiple accounts, which is a mus... See more


Company details

  1. Bank

About Allica Bank

Written by the company

Allica is a bank built especially for established businesses with between 5 and 250 employees.

A third of the UK’s economy depends on these businesses, yet they’re overlooked by the big banks with a service that is increasingly impersonal, inconvenient, and poor value. We're here to change that.

Allica Bank is on a mission to give established businesses the banking they deserve. That means:

  • a business current account that rewards business owners for using it.
  • a relationship manager whose name and number they actually know.
  • powerful tools and technology that make life easier, not harder.

It’s proving to be a winning combination. Allica was named as Britain's fastest-growing private company in 2024’s The Sunday Times 100, and we’re also the fastest-growing fintech in the 26-year history of Deloitte’s UK Technology Fast 50 awards. Since we opened our doors in 2020, Allica has lent over £3 billion to established UK businesses and raised £4 billion in deposits.

From our offices in Milton Keynes, London and Manchester, we’re offering business banking how it used to be, just better.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,874)

361 reviews in the last 12 months

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Rated 5 out of 5 stars

Can’t fault them wanted asset finance…

Can’t fault them wanted asset finance for a car for the business and they spoke to me 3.30pm on Friday and all approved before close of business same day. Car pair for within 3 days despite the car dealership being a nightmare through. Can’t rate Allica highly enough!!

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Very straight forward

Very straight forward to set up and I had a lot of support from my Allica Management Executive.

The rewards are great and the simplicity to use the account is a huge advantage compared to other banks

22 July 2026
Unprompted review
Rated 1 out of 5 stars

I had over £40,000 in my business…

I had over £40,000 in my business savings account. Turns out that doesn't count towards my business rewards account, so I got hit with a £25 low balance fee. Naturally, I asked them about it, and they said, "We gave you sufficient warning," which is completely wrong. I never got any emails. I checked everything, my inbox, trash, spam, all of it. Not a single email.

Only after I complained, the next month (I hadn't added any money) I suddenly got a warning. I'd never received one before I complained to their support, and only after I'd already been charged the fee did the warnings start showing up. Very convenient.

Their messaging and marketing are good at making you think you'll get the highest rates on the market, but that's only if you meet a bunch of conditions. Look into it and you'll see you're not going to get anywhere near the advertised rates unless you tick all the right boxes.

14 July 2026
Unprompted review
Allica Bank logo

Reply from Allica Bank

Hello James,

We're sorry to hear that your experience has left you feeling disappointed.

We can understand why you'd be frustrated, particularly if you don't believe you received any warning before the low balance fee was applied. We'd really like to understand more about your experience, especially the communication you received before the fee was charged.

We're also sorry to hear that your expectations around our Business Rewards Account and the rates available haven't matched your experience. We aim to be clear about our rates, eligibility criteria and account requirements so customers can make an informed decision before opening an account.

We'd like to look into your concerns further and better understand what happened. Please reply to our request for more information via Trustpilot so the team can review your experience in full.

Thanks,
The Allica Bank team

Rated 5 out of 5 stars

A well-deserved 5 stars from us!

Getting a business account set up can often be a challenge, but Isla made the whole process quick and straightforward. She was incredibly efficient and kept everything moving smoothly from start to finish.

The app is also excellent and very easy to use.

A well-deserved 5 stars from us!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Strongly recommend

Shaun Whiting, our new business manager, has been brilliant - supportive, communicative, knowledgeable and has managed the case every effectively. He is very relational and supportive and his involvement led to us securing relevant new finance and refinancing. Being the first interaction/dealing with Allica it has set a very positive tone!

Thanks for all your support Shaun!

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Top Marks

I rarely write reviews, but felt inclined to do so, as I am thrilled with my new business banking experience. Allica bank fits my banking needs like a glove, allowing multiple accounts, which is a must for me. What really puts the icing on the cake is the FANTASTIC customer service. Real people who are knowledgeable about their product. I have to give a special mention to Hayley & Fawad who have held my hand through the onboarding process, which has allowed a very smooth transition. Thank you

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Finally getting something back instead of paying out for Business Banking

We've just moved to Allica Bank and the process couldn't have been more straightforward. We moved some money into the savings account just before the month end and were delighted to earn £20 interest on it in just 4 days! We're very much looking forward to the end of our first full month with them! Ben Homans is our 'Allica Man' and has been super supportive, visiting to talk through the requirements and suitability of Allica for us and then again to take us through the switching process. Very reassuring, very easy. After all these years of paying out for the privilege of Business Banking, it's really pleasing to be finally getting something back!

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

I had a great experience with Patrick Henry at Allica Bank. He was extremely helpful throughout the process of setting up my business account and made everything clear and straightforward. Patrick was professional, responsive, and supportive, answering my questions and guiding me through each step. I really appreciated his patience and efficiency, and I would highly recommend him to anyone looking to open anaccount with Allica.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Simple to use

Simple to use, very clearly described products, transparent and competitive rates and get back to any queries very quickly. Would comfortably recommend.

26 June 2026
Unprompted review

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