Allica Bank Reviews 

1,877
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 361 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for providing a truly personal and supportive approach throughout the onboarding process, making everything extremely simple and clear. People appreciate how remarkably straightforward and quick it is to set up accounts and complete applications seamlessly alongside great digital banking platforms. Some reviewers were not happy with communication issues, mentioning delayed email responses, unreturned phone calls, or a lack of support from their assigned representatives. A few consumers also reported frustrating long hold times, unexpected operational delays, and poor organization during their overall banking experience.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally responsive throughout the account setup... See more

Service

Clients share positive opinions on service, highlighting the friendly, fast, and highly efficient support... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the dedicated support... See more

User experience

Customers report overall satisfaction and delight with user experience, highlighting a simple and seamless... See more

Response time

Users describe positive interactions with response time, highlighting helpful support agents and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've just moved to Allica Bank and the process couldn't have been more straightforward. We moved some money into the savings account just before the month end and were delighted to earn £20 interest... See more

Rated 5 out of 5 stars

I was fortunate that I met Isla Everett at Allica Bank who supported me all the way through the quite simple process of opening a business current and savings account with Allica Bank. Not o... See more

Rated 5 out of 5 stars

so easy to talk to no hidden agendas if fact i still cant believe how much they can save me on bank charges and now gaining more interest then ever before on my savings. i would recommend to all... See more

Rated 5 out of 5 stars

I rarely write reviews, but felt inclined to do so, as I am thrilled with my new business banking experience. Allica bank fits my banking needs like a glove, allowing multiple accounts, which is a mus... See more


Company details

  1. Bank

About Allica Bank

Written by the company

Allica is a bank built especially for established businesses with between 5 and 250 employees.

A third of the UK’s economy depends on these businesses, yet they’re overlooked by the big banks with a service that is increasingly impersonal, inconvenient, and poor value. We're here to change that.

Allica Bank is on a mission to give established businesses the banking they deserve. That means:

  • a business current account that rewards business owners for using it.
  • a relationship manager whose name and number they actually know.
  • powerful tools and technology that make life easier, not harder.

It’s proving to be a winning combination. Allica was named as Britain's fastest-growing private company in 2024’s The Sunday Times 100, and we’re also the fastest-growing fintech in the 26-year history of Deloitte’s UK Technology Fast 50 awards. Since we opened our doors in 2020, Allica has lent over £3 billion to established UK businesses and raised £4 billion in deposits.

From our offices in Milton Keynes, London and Manchester, we’re offering business banking how it used to be, just better.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,877)

326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Only just opened the accounts

Only just opened the accounts, but the human-to-human interaction has been impressive! Louise and Boni have been so helpful and enjoyable to work with. Plus, the banking interface (both brower and mobile app) are clean and intuitive. And the interest rates are hard to refuse. So far, so good!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

1000%Recomand Allica back

Hi, if you have a business then will advise you to opt for Allica Bank!
Great reward for all day spendings and saving account for daily needs of the business.
I didn't even hear about Allica bank until my account told me about them as I had a business bank account with a bank that doesn't offer you any savings on your money that you hold with them 0%.
I like to thank you Dawn McLean for sorting out my account with you guys!

Keep up the good work 👍🎁

30 January 2026
Unprompted review
Rated 5 out of 5 stars

From the initial introduction through…

From the initial introduction through our accountants to the meeting of Liam Conroy at Allica, who made the opening of the account effortless. Initial apprehension to start, having been with a high street bank for many years, we are now looking forward to working with Allica Bank.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Dan at Allica Bank

I've been incredibly impressed with Allica Bank, especially my account manager Dan. From the moment I started the switch from my old bank, Dan made everything seamless and stress-free. He's always proactive, quick to respond to any questions, and goes above and beyond to ensure I get the best from their services such as the 1% cashback perk. The app is user-friendly, and having a dedicated manager like Dan feels like a real personal touch you don't get with bigger banks. Highly recommend Allica and Dan for anyone looking for top-notch business banking!

30 January 2026
Unprompted review
Rated 1 out of 5 stars

Look elsewhere before choosing this despicable bank

Imagine receiving this on a Wednesday pm on the 28th January. At the time of writing, your available balance within the account is £207,717.03. Within the next seven days, please provide us with a copy of a statement (dated within the last three months) for another business bank account registered to this business, that you wish these funds to be returned to. Additionally, please ensure that you make alternative arrangements for any direct debits or reoccurring payments connected to the account. They also totally restricted the account preventing payments in and out.
This has come about allegedly because while they were happy with us depositing a lot more money, without query, when we withdrew a large sum they pulled the money Laundering Card! Since last Wednesday they have totally ignored my repeated attempt's to resolve this, I have opened another account provided with said statement, chased it up. And thankfully the funds have been moved to the New Account in the last hour.

4 February 2026
Unprompted review
Allica Bank logo

Reply from Allica Bank

Hello Neil,

We’re sorry to hear how frustrating this experience has been and appreciate you taking the time to explain what happened.

We’re required to carry out checks on account activity from time to time and in certain circumstances, this can mean placing temporary restrictions on an account while reviews are completed. We understand how concerning this can feel, particularly when it involves access to funds, and we recognise the disruption this may have caused.

We’ve submitted a request for further information via Trustpilot, which will allow us to confirm your identity and look into the handling of your case in more detail, including the communication you received.

Thanks,
The Allica Bank team

Rated 5 out of 5 stars

Great Service

We were recommended to Allica by our accountants.
and introduced to Matt Dix the whole on boarding process was done after a brief call and a few emails. The account was up and running in 24 hour's with a good interest rate and a rewards plan A breath of fresh air compared to a traditional bank.

4 February 2026
Unprompted review
Rated 1 out of 5 stars

£25 PER Month fee slapped on

With just one email's notice a £25 PER MONTH charge has been slapped on our account. We will leave asap, but its a pain having to change all Direct Debits etc.

Allica is not to be trusted or used if you want peace of mind and don't want to have to keep looking over your shoulder.

2 February 2026
Unprompted review
Allica Bank logo

Reply from Allica Bank

Hello,

We’re sorry to hear how disappointed you are with this change and understand why it’s caused frustration.

We built Allica’s Business Rewards Account to give established businesses better value – with great rates, powerful tools and no monthly fees for customers who maintain a balance of more than £50,000 in their account or have a loan or overdraft product with us.

To keep delivering these benefits, customers whose balance falls below an average of £10,000 in the previous month will now incur a £25 monthly fee.

We mentioned when you joined Allica, and on our website, that we reserve the right to charge fees for customers with low balances and we haven’t changed our policies. But we are implementing a fairer fee structure to make sure our customers can stay rewarded.

We emailed customers about this change in November 2025. However, it sounds like our communication may not have been as clear as we’d want it to be, so we’re sorry if this came as a surprise.

We’ve submitted a request for further information via Trustpilot. This will allow us to confirm your identity and look into the concerns you’ve raised in more detail.

Thanks,
The Allica Bank team

Rated 5 out of 5 stars

Thank you Agata

Agata made the onboarding for us as simple as it could be and was there every step of the way to provide support and guidance. How lovely to actually have a direct dial number for someone at a Bank!

15 January 2026
Unprompted review
Rated 1 out of 5 stars

Deeply disappointed and alarmed by Allica’s treatment of our business

We have been long‑standing customers of Allica Bank and, until recently, believed we had found a reliable long‑term banking partner for our small business. That confidence has been completely shattered.
Without any prior warning, Allica informed us that our business account would be closed because our company no longer fits their revised internal criteria. At no stage during our relationship were we told that our business model was incompatible with their policies, nor were we notified of any changes that might affect our eligibility. To discover this only after several years of successful banking is, in our view, utterly unacceptable.
We have submitted a formal complaint and, depending on the outcome, we intend to refer the matter to the Financial Conduct Authority. We have also contacted Emma Reynolds MP, who has been tasked by the Government with examining the impact of debanking on small businesses—this case is exactly the kind of situation that deserves serious scrutiny.
What makes this even more troubling is that Allica continues to market itself heavily as a champion of small business banking. Our experience tells a very different story. To be told, with no prior consultation, that we no longer “fit” their internal criteria raises serious questions about transparency, fairness, and the true level of commitment to SMEs.
To be clear, we would actually prefer to keep our account open with Allica. However, the way this has been handled has left us deeply disturbed and has undermined our trust not only in Allica, but in challenger banks more broadly. Small businesses rely on stable, predictable banking relationships—having the rug pulled from under you like this is a real operational and reputational risk.
We await a full and detailed explanation from Allica as to how this decision was reached. In the meantime, we believe other small businesses should be aware of the potential risks before placing their trust in this bank.

3 January 2026
Unprompted review
Allica Bank logo

Reply from Allica Bank

Hello Peter,

We’re sorry to hear how unsettling this situation has been and appreciate you taking the time to share your concerns in such detail.

From time to time, banks review their internal criteria and risk frameworks, and in some cases this can lead to difficult decisions about whether we’re able to continue supporting certain accounts. We understand how unexpected this can feel, particularly after a long-standing relationship, and we recognise how important clear communication is in situations like this.

We’ve submitted a request for further information via Trustpilot. This will allow us to confirm your identity and look into the issue you’ve raised in more detail. Once we’ve received this, a member of the team will be able to review your case and respond directly.

Thanks,
The Allica Bank team

Rated 5 out of 5 stars

A professional

A professional, prompt, and straightforward document — clear to review, easy to work with, and designed to support fast, confident decision-making.”

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Relationship Manager is Useless & Powerless

Further to my emails last week, I have received the below debiting my account by £25.

This really is extortion!

I followed your instructions in good faith it wasn’t my fault that your system blocked it and returned the money and prevented me from closing the account by the deadline you set. I was at appointments for my twins on Friday, so unable to repeat the whole process. I think the whole think is a con. So, what are YOU going to do as our ‘relationship manager’ to put it all right?!

While you are about it, I’d like a formal complaint raised and I am now looking for compensation for my time in dealing with this matter.

I would like someone to personally resolve the matter, transfer the money and close the account as I requested in the first place.

I look forward to hearing for you.

2 February 2026
Unprompted review
Allica Bank logo

Reply from Allica Bank

Hello Erika,

We’re very sorry to hear how disappointing this experience has been and understand why you’ve been frustrated by what’s happened.

We appreciate you taking the time to set out your concerns, including the steps you took to close the account and the impact this situation has had. We’ve passed your details on to the relevant teams so the situation can be reviewed fully, along with your request to close the account.

A member of our team will be in touch with you as soon as possible to discuss the next steps.

Thank you for raising this with us.

The Allica Bank team

Rated 5 out of 5 stars

Switch now!

After years of poor service from another bank with no business manager or an easy way to contact them we decided to switch to Allica on the recommendation from a relative. We were immediately introduced to our relationship manager CC We were given information and help throughout the switch and once our move was completed we were then given lots of information to ensure we got the most out of our account. We now get to see our account increase monthly due to the interest on our savings and by using our Allica card we also get cash back on purchases. When we then started to look at a major purchase, our relationship manager excelled herself even further with her help in passing our details to the department for loans. She has been just as excited for us as we have been in our new purchase. Our catch up calls feel personal and are not just business talk. You feel as if you can take as much of their time as needed.
We have been fools for putting up with substandard service from a major bank for so long.
If you are considering switching do it NOW. You won’t be disappointed.
Please start accepting foreign currencies and we will be completely happy!

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Good old fashioned banking

Good old fashioned banking. Sylvia was absolutely fantastic in overseeing the purchase of my property with quick and easy solutions every step of the way. Thank you Sylvia and Allica for your support

29 January 2026
Unprompted review
Rated 1 out of 5 stars

going downhill fast

WoW !
cashback ! interest on business savings pot! Personal account manager ?
Sounds great doesn't it ?
Then you realise Allica have the fastest declining interest rate (4+% last year down to 2.8% this) and the account managers are overstretched and can't help you at all , very 'polite' but don't know much.
All Allicas best people are out trying to secure new clients. Clients which they won't have time for. I wouldn't be surprised if this bank implodes.
I would rather pay a bit for the service and let my Business make the money.
If you have excess for savings there are better rates elsewhere.
I really wish Allica was what it perports to be.
In that case it would be fantastic. Unfortunately it just isn't. I just closed my account after one year

30 January 2026
Unprompted review
Allica Bank logo

Reply from Allica Bank

Hello,

We’re very sorry to hear how disappointed you are with your experience.

You’ve mentioned a number of concerns which we’d like to understand better. We’ve sent you a request for more information via Trustpilot, which will help us confirm your identity and look into what’s happened.

We’re sorry to hear that you’ve decided to close your account. We genuinely appreciate you taking the time to share this feedback, even though it’s clearly been a frustrating experience.

Thank you,
The Allica Bank team

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