Alles Mit-stecker Reviews 112

I bought a boombox from AMS via Ebay: €170, Panasonic, 2-year warranty. On delivery, the cassette player did not work. Panasonic confirmed to me: “We regret that your device has broken down but, in your case, the reseller is primarily responsible towards its customers regarding the conditions of sale, delivery, repair and any other commercial solution (exchange or refund)”. The return was free. I receive the boombox 2 months later. The drive mechanism was a little rough. A year later, a tape remains stuck in the device. There were 7 months of warranty left but I had to pay for the return: 23 € (according to AMS, the supplier only accepts 1 return). A month and a half later, AMS sends me a different device, new, same brand: it does not read cassettes, no headphone output, one blue tooth input! AMS explains that it was the solution found by Panasonic which no longer manufactures boomboxes with cassette players. So, I send AMS a registered letter (8 €) asking him to respect the law on consumption: since he cannot provide me with an equivalent device, he should refund me the price of my purchase. On 03/03/2023, AMS offers me a 20 % refund. Tired (10 emails, 2 returns), I accepted on condition that I keep my freedom of expression. Hoping this is of some use.

Customer service is okay (pretty fast to answer emails). However, be careful if you ask for a price quote. In particular, VAT is not included.
I personally asked for a price quote "including tax/custom clearance and shipping to Switzerland" (my own words).
The customer support guy (M.R.) said that "delivery can be made including customs clearance" (his words). Then, he gave me an invoice with "payment of duty" included and written on the document.
I paid that invoice and received the goods 4 months later (When I placed the order, I was supposed to receive my items within 2 weeks... It was not the case in the end). Five days after the delivery, I also received another invoice (~400 euro) from the transporter with the payment of the import tax and fees.
The first invoice from AMS gives the impression that "payment of duty" means "payment of taxes" (like "duty free" shopping at an airport).
Moreover, the customer support guy did not mention that the total price was including or excluding VAT.
Basically, the price quote from AMS was totally misleading and unclear.
In total, the price proposed by AMS Elektro was not competitive with respect to buying the same article from the supplier locally and not from Germany.

Stay clear of this customer. Ordered Dyson Fan from Germany (to the UK). DHL/Parceforce lost it (I waited for 2 months) and Alles Mit-stecker wouldn't refund until they received evidence from the parcel companies (despite me reminding me of their legal obligation to deliver within 30 days). I only got a refund when raised a dispute via PayPal (Alles Mit-stecker didn't respond at all to the dispute).

Don't bother buying from this supplier.

Perfect service and fast delivery, thank you very much!