Allegiant Reviews 

Horrendous customer service. The simply do not respond to any emails. I've been trying to reach them for weeks now. I would not recommend flying with this company.

Had a 6:00 AM MONDAY flight out of Des Moines Iowa (went for a soccer tournament) and got a text at 4:30 AM telling us the flight was cancelled. Since we were already headed to the airport we continued there and went to the Allegiant desk at the airport to be informed that their next flight to Phoenix was FRIDAY. BUT - that flight was fully booked so they could get us on a flight NEXT MONDAY!!!!! What in the world am I going to do in Des Moines Iowa for a week while I wait for their next available flight out??? Ended up renting a car and driving to Chicago (5 1/2 hours away) to get on a Southwest flight with a last minute fare of $400. This was literally the only flight I could find to Phoenix. Then - we get to Phoenix and realize our car is at Gateway airport where Allegiant flies out of and we landed at Sky Harbor. After a $85.00 Uber ride to Gateway, we got home at 10:00 PM. Great Day. Allegiant refunded our tickets for the flight we should have been on ($70.00) and basically said F-you. They refuse to compensate us for the Southwest tickets, the rental car, the gas, the Uber ride or the very very long day.
NEVER AGAIN.

I don't have a problem with Allegiant Air - but the Bank of America credit card is HORRIBLE! I applied for the Allegiant rewards. After several attempts and hours on the phone I was unable to set up online payments. Every "fix" didn't work and I'd have to call back. Finally, I just canceled the card - lost all my rewards points, and am now very angry with Bank of America.

I have used Allegiant for years, but never had to deal with their Customer Service until the Covid Pandemic. My Son was getting married, in Florida, on April 3, 2020, so November 12, 2019 I booked our flights for his wedding. Obviously everything was shutdown with Covid, their wedding venue canceled their reservation, and we had to cancel our flights. They gave us a voucher, which we never used, and expires November 12, 2021. I called Customer Service today. What a joke. I waited 90 minutes on hold, to speak to a rude, condescending CS Representative, named Christine, who spoke over me the entire call. I asked for a refund because we wouldn't be using the vouchers with the current new Covid variance Delta. I told her we were senior citizens and couldn't afford to lose $465 with no services rendered. She pretty much said too bad. I fixed & ate lunch, ironed 12 pieces of ironing, decorated cutout cookies for Halloween, and read the entire newspaper, on hold, only to be treated horribly by the inept Customer Service Agent Christine. After reading other similar reviews like mine, I have to assume Allegiant Airlines Executives are of the same condescending arrogant cloth as Christine is. They've lost my business. By the way, it is my guess their 90 minute hold is standard. They hope to wait you out, resulting in you hanging up. Pathetic!

Complete inconvenience will never ever book again with this airline

Denied my service Dog. "not credible or verifiable"

Their reasons do not comply with US department transportation. I had the rules with me. Only a handful of reasons for denial. I asked then to point to the reason. They just told me that it was out of their hands.
Now I am in a big jam
Mark and CJ

This was the worst flying experience I have ever had!!!
NEVER NEVER NEVER FLY THIS AIRLINE!!

My fiance is a transplant patient and now waiting for another transplant. She has a designated medical service dog, not an emotionally support dog, and actual trained, doctor prescribed (UofU transplant team) service dog who detects and warns of blood sugar levels. Normal airlines allow at time of check in to allow verification of service dog. I called before the flight and waited on hold for 90mins to speak with a customer service agent who explained since it was within 48hrs of the flight I would need to bring her verification letter to the desk check in. We arrived early and was told abruptly by the gate check in that she needs prior approval and wouldn't even listen or talk to us as other people were on the flight and wouldn't discuss it, she just kept saying "it's not my choice it's not my problem". We waited for the line to go down and then I showed her on their own website that at the gate the gate agent can accept the paperwork. She refused. She then called customer service herself and told me on the phone that there was nothing that could he done. He said he had no record of me calling, he told me there was nothing to be done and then because I got upset and angry that if I didn't let him finish telling me how it was all my fault he would cancel our tickets with no refund. I asked what we could do then he said "find somewhere to put your pet". I then asked if I could just take her on as a regular pet, of course I could...for $50!!! But then complained that the bag she was in was not compliant (service dogs don't have to be in regular bags, she has a designated bag). After arguing again with the service gate agent she finally accepted my money but with condition it was non refundable but the air stewards could still refuse the bag. We rush to the plane where the air stewards at first refused, then when we explained she was a service dog and showed her service vest still resisted. My fiance is balling at this point. The stewardess than says "oh the vest doesn't mean anything you can just buy that online" I then showed them the WRITTEN DOCTORS NOTE and she simply said fine and wouldn't look at us.
It's a 1hr 45min flight and has been more stressful than any other flight I've been on. The staff are rude, won't accept responsibility and all they want is to nickel and dime your money. Even if it seems cheaper, never fly this airlines.

Allegiant Air is one domestic Airline, I frequently use for my domestic travels !! They have direct flights to certain destinations on specific days from CLE .

It is a no frills Airlines , but it gets you from point A to point B directly.

Wonder why they stopped their direct flights from Cleveland , Ohio to Austin , Texas . It was always full 🤷‍♀️

They just nickel and dime you to death. It’s 5 bucks to print a boarding pass. I prepaid my checked bag to avoid whatever additional arbitrary fees they tack on, but it was a pound or two over, so it was 50 extra bucks. Their weight limit is also 40 pounds despite every other US carrier being 50 pounds. I’ll never fly with them again if I can avoid it.

Worst customer service and website in the industry. Was charged an additional $50 for a carry on bag that was already paid for. No help with a chat representative and definitely worse at check in. It's all bout those fees ladies and gents. Take my word for it. Look elsewhere.

Worst experience I've ever had within all my years of flying and I've been flying for many years now and to know how bad the Allegiant airline employees treat their paying customers and actually get away with speaking to people like that and still being employed by the airlines honestly says everything about that airline! Unfortunately their purpose is not for you to have a good smooth flight Nooo their purpose is to ruin every single moment of your flight so you have to pay so much more out of pocket knowing that you have no choice but to pay it because you either pay all those extra fees or else you're stuck trying to figure out how you're going to get out of the airport within the next day or two because you have to be at a funeral the very next day! I've never been so humiliated insulted and belittled as I was by their very own employees that work for the airline especially Marie Edwards Ramos that actually had the audacity to try & hide her name tag when she seen that I was looking for her name and me owning my own business can guarantee you that if any one of my employees had the audacity to try to hide their name tag on one of our customers I would terminate them immediately on the spot! She does not know how to interact with customers she does not know how to speak to people let alone how to treat people and I will not stop until I go through every chain of command that I have to until I am heard regarding this matter and the way I was treated

The agent didn't say final call so I missed my flight!! I have herniated discs and it's difficult for me to stand in line. They called the final call for all flights before mine.. a different agent actually called out the names of people that were missing on other flights with the same company. I saw a different agent shut the door and my friend ran to the gate to try to get us on that flight. She would not give me her name so I took a picture! I am also going to write to corporate. The flight was delayed because of fog so I had to sit at the gate for over 3 hours. They charged me extra to put me on a flight that was 4 hours away from where I was actually going. It was a horrible experience. All because this agent didn't say last call for boarding!! I will never fly Allegiant again and I will never recommend this company to anybody!

Kept getting text messages that my flight kept getting delayed (4 hours) and I was worried it would not show so I made alternative plans on another airline. Tried to modify my Allegiant flight on-line but it would not let since I was already checked-in link told me to call which I had no luck for hours, tried texting, email no response. Now I'm out $$ due to their lack of or no customer service 😡

We have waited on the phone more than 8 hours before we gave up on an agent to answer the phone. No response to any email(s) or Facebook messaging. How can they remain in business when it is impossible to talk with them? Also why are there so few flights to book? Are they closing their doors?

I book for the first time with them with out reviewing them .I got bad experience .They changed the flight to by brining excuses .no any info and layover for 6 hours. My day and plan was disturbed.

On July 18, 2021 flight from Memphis to Vegas cancelled at last minute. We booked with Southwest went to Vegas coming back on Allegiant, flight cancelled. Did receive $250 for departure flight but haven't seen my $250 for return flight nor any vouchers. I will not use this piece of Airline again.

Missoula to Phoenix and delayed significantly.


Allegiant airlines is a dumpster fire for your trip. If it is a trip you never intended on taking (family obligation or something you aren't interested in) consider Allegiant. They may help you out by just sucking so bad they don't complete the flight.

Allegiant airlines doesn't even get one star out of me but to start this review I had to put at least one. I booked my flight from Memphis to Las Vegas. I could handle the hour delay on the departure date. When I went to check in on my return flight, it was cancelled for no reason. After waiting 2 hours on phone to talk to a representative, I was disconnected so I went ahead and booked a flight offered for the next day. So less than 24 hrs later I went online to check in and guess what. That flight was cancelled. Once again no reason given. I went to the airport to talk to someone since it’s impossible to get customer service on the phone. They offered me a flight out 3 days later or a flight to a different airport (my car is in Memphis). Apparently they wanted me to walk from one destination to the other. They have cost me not only 3 more days in a hotel, parking for my car, rental car and food but also 3 days of missed work/pay. The only thing they offered me was an email address to report a grievance and one manager wanted to know if she could pray with me. What is up with this airline. They also still owe me $248 for an overcharge which I’ve yet to see. Also they said I could cancel my flight to fly with another airline but all they could offer me was a voucher for a future flight. I WILL NEVER FLY WITH THIS WORTHLESS AIRLINE AGAIN. if people are smart DO NOT hire this CON-AIR to take you anywhere.

Not sure if they are going under or not. But canceled our flight out of Fort Lauderdale twice within 24 hour of each other! No explanation no vouchers. I will never fly this airline again and I will be cutting up and canceling their rewards credit card! Their pricing is no longer worth the headaches. Pay the extra $75 and fly with a real airline!

Jonathan was awesome he helped me with making a reservation for my sister and helping me with my voucher. He was friendly helpful very knowledgeable and courteous Can’t say enough good Things about him he is an offset for sure to allegiant people Like himself are the reason I fly your airline thank you so much Jonathan did the best job and was so patient and understanding I am an old senior citizen and he help me through the whole process thank you Jonathan