ALL EAT Reviews 

158
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Never used the service before. On a takeaway website it suggested to download the app for £6 off first order. When entering the code it claimed the coupon had expired. Deplorable, useless app immediat... See more

Rated 1 out of 5 stars

Similar to another 1 star review I was charged twice via Pay Pal/Apple Pay still waiting on an outcome. Also trying to contact them was really hard via chat they take an absolute age to respond to you... See more

Rated 1 out of 5 stars

Disgusting service, ordered Chinese it arrived, but it was inedible, beyond gross, things floating in sauces and dirt in the plain rice, rancid sweet amd sour dishes. So contacted All Eat expecting a... See more

Rated 5 out of 5 stars

This app has a wide range of options. I have managed to save money through this app as compared to their competitors because customers don’t end up paying huge amounts in commissions etc. Customer ser... See more

Company replied

Company details

  1. Restaurant
  2. Chinese Restaurant
  3. Chinese Takeaway
  4. Online Food Ordering Service
  5. Pizza Delivery
  6. Pizza Takeaway

Written by the company

All Eat is an online food delivery platform with the community at its heart. Putting people over profits, the platform strives to help customers connect with an abundance of local cuisines all at low prices. All Eat prides itself on having the lowest fees in the market, ensuring affordability for customers and merchants alike so we all eat together. All Eat is an online food delivery app helping local restaurants and communities say no to 36% commissions to takeaway platforms with Unbeatable food, price, and service​.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

158 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.5

All reviews

(158)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, lower price than Just Eat and other platforms. Will stick to this app.

13 February 2023
Unprompted review
ALL EAT logo

Reply from ALL EAT

Thank you so much for your review

Rated 5 out of 5 stars

I’m really happy with All Eat’s…

I’m really happy with All Eat’s service!! I am really satisfied with the speedy delivery. I’m a regular customer and my food always comes just on time to my standard, I’d definitely recommend this platform as well if you’re looking for something cheap and of high standard!

12 February 2023
Unprompted review
ALL EAT logo

Reply from ALL EAT

Thank you so much for your review

Rated 5 out of 5 stars

This is good company

This is good company. Love the food they delivered. The price is so reasonable and so tasty! Highly recommend

9 February 2023
Unprompted review
ALL EAT logo

Reply from ALL EAT

Thank you

Rated 5 out of 5 stars

I got scared after reading the reviews…

I got scared after reading the reviews as I had my order cancelled on the night as apparently the restaurant was closed on Tuesdays. They promised me a refund, however the next day I rang to ask if they could just forward the order to the next day instead as I felt worried I would not receive my refund.

After speaking with customer service, they helped me straight away to re sort the order and I got my food within the hour.

25 January 2023
Unprompted review
ALL EAT logo

Reply from ALL EAT

Thank you for your understanding, we always try our best to help our customers. Sometimes, our competitors will purposely left some bad reviews on the website, we cannot change anything but we hope we can always help our customers out.

Rated 1 out of 5 stars

Paid for food but it wasn’t delivered

Paid for my food, the restaurant said they didn’t receive my order even though I had an order number. All Eat never replied to my 2 messages & the restaurant refuse to refund me. Disgusting. DO NOT USE.

14 December 2022
Unprompted review
ALL EAT logo

Reply from ALL EAT

Sorry to hear about this. Can you confirm that the order was made on our platform? If so, could you please provide us your order number? This should not happen on our platform. You can also call us on 02039538888.

Rated 1 out of 5 stars

Terrible experience with this app

I ordered food and nothing arrives. Never use this app again. Worse experience ever!!!

3 December 2022
Unprompted review
ALL EAT logo

Reply from ALL EAT

Sorry to hear about this. Can you confirm that the order was made on our platform? If so, could you please provide us your order number? This should not happen on our platform. You can also call us on 02039538888.

Rated 5 out of 5 stars

This app used to be very good…

This app used to be very good especially for cash delivery
New version won't allow any delivery at all even though I'm about 500 m away from shop
Since the 4th of October till today the 8th not been able to place any delivery orders for cash or card
PLS someone sort it out
I'm glad to edit this and say issues have been sorted and app is back to being excellent ☺️👌

8 October 2022
Unprompted review
Rated 1 out of 5 stars

Terrible web site

Terrible web site, hard to use and doesn’t provide any updates on order progress. Will never use again

28 May 2022
Unprompted review
ALL EAT logo

Reply from ALL EAT

Sorry to hear about this. We can confirm that we do not provide tracking services as the restaurants use their own drivers. We have improved our website. If you need further help, please call us on 02039538888.

Rated 2 out of 5 stars

All over the place

All over the place, stick with Just Eat 👍

16 May 2022
Unprompted review
ALL EAT logo

Reply from ALL EAT

We have developed new app and website to improve our customer experience. We will keep update and improve our app and website. We provide unbeatable food, unbeatable price and unbeatable services to all of our customers.

Rated 1 out of 5 stars

Don't order via All Eat

this company are not worth dealing with, and there should be an option for no stars
I have been ordering from the same Chinese for years, this was ring the restaurant place order and pay cash on delivery and never an issue.
Now on three occasions i have placed orders through All eat as i did not have cash in the hose so its easier to pay on line (the Chinese only take cash payments)
Out of the three times i have used All eat twice i have had to go and collect the food myself, today was the last time so asked for my money back, whilst they will give the delivery charge back they will not give back their service charge, whilst 50p is nothing its the principle, the order is placed with them, the responsibility is with them as they have taken a charge for dealing with the order.
Customer service is what a company lives and dies on, place your order else where and by the look of the low score this company have i am not the only one who thinks they are useless.

22 April 2022
Unprompted review
ALL EAT logo

Reply from ALL EAT

Sorry to hear about this. Can you confirm that the order was made on our platform? If so, could you please provide us your order number? We usually spoke to our merchant regarding this issue as they use their own drivers. We hope there is no misunderstanding. You can also call us on 02039538888.

Rated 2 out of 5 stars

Fail to Follow Order Instructions

Made an order for a specific time as I was working. It arrived 40 minutes early, interrupted my work and obviously went stone cold by the time I could eat it.
Chat service just blamed restaurant and then failed to respond.

5 February 2022
Unprompted review
ALL EAT logo

Reply from ALL EAT

Sorry to hear about this. We will try our best to improve customer experience.

Rated 4 out of 5 stars

Could do with some extra feature like…

Could do with some extra feature like in app messaging that informs you when your order has been received by restaurant and your order is on its way notification. Other than that the app is fine.

19 January 2022
Unprompted review
Rated 1 out of 5 stars

Unreliable app

Unreliable app. Unreliable processing of order. Receipt says that i paid online. Then all eat delivery driver said it was done and charged on delivery. No answer yet from all eat.

4 December 2021
Unprompted review
ALL EAT logo

Reply from ALL EAT

Sorry to hear about this. We can confirm that we do not provide drivers as the restaurants use their own drivers. If you need further help, please call us on 02039538888.

Rated 1 out of 5 stars

Awful App and response to my grievance

Awful App and response to my grievance. Food when it eventually arrived, was cold. I am not convinced that the food actually came from the restaurant I was ordering from. Definitely not the usual quality. Containers not the usual ones used. I wish I had telephoned my order, as I normally do. It would have cost less too!

14 November 2021
Unprompted review
ALL EAT logo

Reply from ALL EAT

Sorry to hear about this. We can confirm that we do not provide drivers as the restaurants use their own drivers. The food will definitely be provided by the restaurant you have ordered. If you need further help, please call us on 02039538888.

Rated 1 out of 5 stars

We ordered and the payment went through…

We ordered and the payment went through 4 times and the order never arrived at the takeaway

8 October 2021
Unprompted review
ALL EAT logo

Reply from ALL EAT

Sorry to hear about this, sometimes the payment gateway will reject your payment or put it under pending so you order does not come through. We have developed new app and website to improve our customer experience. We will keep update and improve our app and website. We provide unbeatable food, unbeatable price and unbeatable services to all of our customers.

Rated 1 out of 5 stars

Terrible service

Terrible service, two payments have gone out of my bank for the same order (over a week ago) and when speaking to them on the phone they keep telling me they will phone me back and never do.

3 October 2021
Unprompted review
ALL EAT logo

Reply from ALL EAT

Sorry to hear about this, sometimes the payment gateway will reject your payment or put it under pending so you order does not come through. We have developed new app and website to improve our customer experience. We will keep update and improve our app and website. We provide unbeatable food, unbeatable price and unbeatable services to all of our customers.

Rated 5 out of 5 stars

Very good service

Had a bit of a panic after placing an order via All Eat and then seeing all the one star reviews on here! Immediately called restaurant to check they’d received order (they had) and food was delivered swiftly/payment processed - no issues. Seems to be cheaper than some other companies which deliver for same restaurant!

26 September 2021
Unprompted review
Rated 1 out of 5 stars

I wish I had read the reviews!!!!

I wish I had read the reviews for All Eat before I ordered and I could have avoided the whole thing!
It is clear from all of the bad reviews that the new Marketing Manager isn't doing so well and they aren't even bothering to reply to anyone now.
Clearly an unprofessional, uncooperative business out to make a quick buck from us.
It's a shame that the service from them to us is not quick, in fact it is none existent, I made the mistake of ordering from them a second time as I wasn't sure it was the same company that didn't deliver the first time, it was and yet again they took my order and my payment and immediately after called me to say the takeaway I ordered from isn't delivering, funny that isn't it, and they took 9 days to return my money.
Why do they have takeaways on their site for deliveries and they then aren't actually making any deliveries?????
I called up, go appalling service, they didn't even apologise.
BAD BAD BAD BAD BAD!!!!

29 August 2021
Unprompted review
ALL EAT logo

Reply from ALL EAT

Sorry to hear about your experience. We can confirm that we do not provide drivers as the restaurants use their own drivers. Drivers sometimes have emergency issues and they gave very short notice to the restaurants and restaurants did not update us on time. If you need further help, please call us on 02039538888.

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