Ordered parts Monday 8 June @13.14pm , 48hr delivery, item was not shipped until weds 10 June late afternoon,royal mail says delivery friday, sorry but we shouldn't wait nearly a week for goods ! In h... See more
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See what reviewers are saying
I had a great experience ordering from these guys. I ordered a new RC truck (FTX Ramraider) for my son's birthday. I ordered it on black Friday for a great price, and had to hold onto it for the big d... See more
Outstanding service, was given a really great deal that I wasn't expecting, really happy with the result 10/10 from me
Fantastic communication with Tony who really knows his stuff. Pointed me to everything I needed after many hours of research he carried out on my behalf. Amazing work guys and thankyou so much.
Company details
About AT Models
Written by the company
Established for over 17 years
AT Models covers a range of moels like Helicopters, RC Cars and Planes. One of the largest online retailer of RC Model cars in the UK. Our Goal is to provide the best service we can on both mail rders and instore service
Online Sales
Offering a complete mail order service with clear prices in the basket, simple shipping all tracked, so purchasing is completed with confidence.
Free Shipping is avaliable for UK orders over £99 and provides great value.
Quality Goods, Quality Service
Quality and Service is at the heart of what we sell and do. All products sourced from well established companies, mostly in the UK so parts and products can be provided at all times. If a problem comes up we will resolve and work with suppliers and customers to provide the highest standard of service we can.
Expert Advice
A number of our staff many years of experience which provides users with in site and experience that comes as second to none. you can contact us through our webiste, phone or come in store.
Contact info
891 Plymouth Road, SL1 4LP, Slough, United Kingdom
- (+44) 01753694171
- sales@align-trex.co.uk
- www.align-trex.co.uk
4.3
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from AT Models
thank you for a fantastic review
Finaly I have found a shop for my Align…
Finaly I have found a shop for my Align TB40 helicopter with pretty good prices and quick shipment. Only small thing is the shipping cost which is supposed to be registered and signed for but it was put directly in my letter box.
22 July 2024
Reply from AT Models
thank you for a fantastic review
Reach assortment & fast dispatch
Quite reach assortment, clear product pictures and descriptions, smooth check out and very fast dispatch. Very satisfied 🙂
25 July 2024
Reply from AT Models
thank you for a fantastic review
Fantastic service again
Fantastic service again. Wide range of parts,great availability, fans were a perfect replacement
25 July 2024
Reply from AT Models
thank you for a fantastic review
Easy online ordering
Easy online ordering is always no problem. The prices are very competitive and there are usually specials or discounted products available.
22 July 2024
Reply from AT Models
thank you for a fantastic review
Professional and knowledgeable.
I looked on the site found what I thought I was after but wasn’t 100% sure so I rang them and they then showed me what part I actually needed, all done in a very polite respectful and very professional manner.
I’ll shop here from now on. 5⭐️s all the way!
25 July 2024
Reply from AT Models
thank you for a fantastic review
Online purchasing without issues
Online purchasing without issues as previously before, highly recommend
23 July 2024
Reply from AT Models
thank you for a fantastic review
Fantastic Shop!
There was a problem with the postage but was out of there control, just a 'Royal Mail' thing. Was kept in the loop and even received a call to update. Brilliant service, I've used loads and will continue to in the future. Excellent shop A+++
24 July 2024
Reply from AT Models
thank you for a fantastic review
Reply from AT Models
thank you for a fantastic review
Raj was very helpful replied to my…
Raj was very helpful replied to my emails even after hours great customer service And great hobby/model shop would recommend and will be using again 👍🏻
12 July 2024
Reply from AT Models
thank you for a fantastic review
Reply from AT Models
thank you for a fantastic review
OK - but !!
Previous order received very promptly.
This time I phoned with a query regarding a replacement motor shaft as many of the website items had no dimensions shown. Promised a call back. I rang again 2 days later as nothing heard.
Apology received and would now action my enquiry.
Offered an item with completely different dimensions to those I had given which would obviously have been of no use. The respondent had clearly not read my email properly
26 July 2024
Reply from AT Models
Apologies we got this in hand for the dimension error
Reply from AT Models
thank you for a fantastic review
easy to order arrived on very pleased…
easy to order arrived on very pleased with product
22 July 2024
Reply from AT Models
thank you for a fantastic review
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