alight Reviews 257

Mind numbing paper chase with providers and alight trying to reconcile spending account. Using HSA at CVS, no problem. Using HSA at a major southwest Florida hospital? BIG problems! Itemizing a... See more

I have been trying for at least 6 months to resolve an address and bank account change for my elderly mother who gets health care reimbursement checks through Alight. I finally checked the BBB websit... See more

Have been trying to roll over my IRA for two months. Employees are clueless and unhelpful. After 20 phone calls, I've gotten 20 different answers. They don't seem to have any processes in place. They... See more

This company needs to be put out of business. Look at the reviews, they are the worst on trustpilot. They fail in every way imaginable and take shortcuts to make themselves more money at the cost of t... See more

Always easy to do things myself on their website. My company recently changed 401(k) administrators which makes me appreciate the Alight functionality I had. Over the years I had a couple issues but... See more

I've had tremendous difficulties dealing with Alight Solutions. It take can take 30 minutes just to get someone to talk to. They have been denying my reimbursement requests even though I have file... See more

When I cancelled my COBRA coverage because I got a job, they messed up my effective date and I have now been dealing with them for 2mo continuing to deny coverage for an appointment during my coverage... See more

Stunningly incompetent. They can't answer basic retirement questions about medical coverage, access to pension and access to 401k funds to rolllover. I called 4x, get different answers each time, cha... See more

Alight is unable to correct a simple error they acknowledge they made. Issue initiated in June. Issue still unresolved in Sept. Note, they only respond via USPS, so when there's a problem you won't... See more

If customer service is a sport alight would be the 1st grade little league at a school for handicap kids. Alight makes every transaction harder than it should be. Their app is unusable but they insi... See more

Does anyone actually work at Alight? We have waited 2 weeks for my wife's papers to be received and they were faxed the day of. It should be immediately not 2-4 business days, I feel this is an office... See more

Alight Health Retiree solutions is the worst company I have ever dealt with. Especially when you are dealing with health care providers, medical questions etc.. and they are suppose to be the subjec... See more

They get a one because I can't give them less. This company has *astonishingly* bad customer service. Claims are denied routinely. Even the ones submitted by doctors offices and pharmacies (nev... See more

Worst company ever, they hound me and hound me to get paperwork in, then wait until AFTER my timeliness has expired and then say they need more paperwork! Never get the return phone calls like they pr... See more

Absolutely the worst experience I've ever had with any company. Hearing aid purchase denied on the 23 Dec. I called to get an approval and was told it probably wouldn't happen until after the holidays... See more

Horrible customer service. Even the one star rating is generous, it should be zero! For soon to be two months I’ve been trying to get them to send me a rollover pension check with no luck. Extremely l... See more

They give you an appointment, which is a 3 hour window when they’ll call you for assistance. Then they don’t call after you wait around an afternoon for them. You call in to ask what’s going on. Thei... See more

Went through a period after retirement where I had no retiree prescription service due to poor service. On line tools are confusing, AI chat is useless, phone lines always say higher volume of calls... See more

It's impossible to send them a message through their website or app as an enrolled member. The only way to contact them is by phone, which is incredibly inefficient and difficult. There is no way to r... See more

I will be very honest, but I will also be truthful. I have had more problems with Alight but this time was truly the worst possible. Was given a new way to login and was not able to. Tried my old... See more

The website literally does not work. It does not open. If it opens, it "loads" endlessly, and you cannot interact with it. It is pretty bad. I can't access any of my benefits information.

Can't believe such a big company cannot even get a decent website that works. Its been 3 weeks since I requested a 401K statement, yes, you have to request, you cannot just click and get an up-to-date... See more

The worst company to help you with chairmen service when you are in a leave of absence !!! Just horrible care managers who don’t call back and customer service people who can’t help you !! They freque... See more

This company is lying to me. I have a quadro from a divorce and want yo cash out my account. I have never received any information about how to access my account and I can see everything online as I’m... See more

I feel in my kitchen went to urgent care trays were done showed I fractured my distal fibula. The max urgent care said they could wtite me out was 3 days,but for me to call Monday to ortho doctors whi... See more

I have been trying to add my new spouce to my benifits, and they are completly unable to add him to them due to an error in their system. It has been over 3 weeks now and they still cannot find a solu... See more

Thought I would expedite my loan process by having a check sent. My bank couldn't deposit it and the only recourse is to send me another check. Now I have to drive 380 miles to deposit a check becau... See more

I would give 0 stars if possible. I can upload documents to their site in 3 seconds but they will only respond to me via USPS so if there's a problem I don't know about it for 5 days. So then I upload... See more

submitted a claim to close my account in August and was told I should receive a check within a week. In October, I still hadn't received it. The customer service rep I spoke to said there was an, "un... See more

The WORST!!! They are the Spirit Airlines of Benefit Administrators!!! No way to get a hold of ANYONE for assistance!! You're on your own and if your company signed their employees up for this s... See more

Unfortunately, I took out a loan against my thrift plan to get some home improvements done. I finally got the money together to repay the loan, waited the week to get the payoff letter, went to the ba... See more

This company is a joke and crap. You can’t do anything through your account. You always have to call and you get incompetent people who have no clue what they’re talking about. They just turn you in s... See more

They are representing ROCKWELL AUTOMATION and we had a loved one pass away that retired from ROCKWELL. We have been trying for 6 weeks to get our life insurance confirmed to be released to MetLife.... See more

Absolutely terrible. Not one single person has English as a first language. Inconsistent communication. I got a call during the day saying my leave was as approved. At 11:55 pm that SAME day, I got a... See more

They're the worst! Had to request reimbursement due to them freezing my account (happens a lot). Then I go to cash my check and they decline it. They're closed on the weekends for whatever reason. Ser... See more

This company is horrendous to work with. We have an HSA and a Limited FSA through them. When you send the correct documents (dates of service, description of service amount and patient portion)They st... See more

If I could give less than 1 star I would. Horrible customer service. They deny a claim but don't tell you why. Then you can't use your card until you reimburse them, then they don't tell you your reim... See more

The benefits portal is TERRIBLE. Whatever web framework they're using is WAAYYY out of date. Typical B2B company. Alight optimizes for the customer, not the end-user, and the only thing the customer... See more

Their customer service is beyond horrible, it's completely nonexistent!! I have been trying to reach them for 3 months to rollover my retirement benefits to an IRA which is a time sensitive issue and... See more

In the last two days (Dec. 4and 5, 2025), we called Alight 5 times with call times totaling 4 plus hours and the issue is still not resolved. Each time our calls we bounced all over the place. No one... See more

I would give 0 if I could. I was on the phone for 24 minutes, transferred to 4 different people and finally was given some information. How is a person with dementia supposed to get on another call w... See more

This organization is not capable of operating in the insurance industry and should be legally dissolved. They consistently accept payment for policies and then cancel these policies claiming "lack of... See more

I would rate Alight a zero or less if this were possible. Over the past year, Alight took a year to process a death benefit and lost the death certificate. They canceled my mother's health insuran... See more

on June 30, 2025 I requested my first withdrawl from a 401K that I have had for many years. I was told probably take 7 days to get the check. July 14, I called and asked where's my check, was told giv... See more

The site was not working. I was not able to get in on the mobile app, through the web on Mac and iPad. For at least a week the "virtual assistant" was not available. In total about 50 attempts to g... See more

On hold music too loud, representative voices too soft, and without clear diction. Too much background noise to hear representative. Representative's inability to look up user by Alight ID number. Rep... See more

They are the worst. My mom is ExxonMobil retiree and she passed away recently. I contacted employee benefits to report her death and discuss her life insurance as funds will be needed to bury her. Sai... See more

The user experience is the worst. This is tragic because they assist with extremely important benefits. Currently, my beneficiaries are receiving 0% of the insurance I'm paying for because I keep gett... See more

Same as everyone else giving "ONE STAR". You need to experience the customer service and website to quickly understand how terrible it is. I just don't understand why their management isn't addressi... See more