Alectrofag Reviews 

2,929
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide variety of products, including diverse flavors and vape types, which are often available at competitive prices. Many people frequently highlight the fast and efficient delivery service, noting quick receipt of their orders. The overall service, from easy ordering to helpful interactions, is also highly regarded by consumers. However, some customers also noted issues with their orders. A few people experienced missing or incorrect items, while others reported significant delivery delays, with items sometimes held up for several days.

What people talk about most

Product

People report positive experiences with product, often praising the quality and variety available. Customers... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the prompt and... See more

Order

Reviewers mention positive feedback about order, with many customers expressing satisfaction with their... See more

Service

Consumers consistently report positive experiences with the service, often describing it as "first class" and... See more

Price

Reviewers highlight positive aspects of price, consistently praising the great and good prices offered. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A very good recommendation for the Hiyat 7k vapes. Excellent flavor that lasts until the very very end. Great choice of flavors, all the favorites. Fantastic price and fast shipping, hardly any wai... See more

Company replied

Rated 5 out of 5 stars

Alectrofag was the vape supplier I chose when I decided to give up smoking genuine quality cigars, never smoked cigarettes. I knew nothing about vaping or would it work for me. I read thro... See more

Company replied

Rated 5 out of 5 stars

Fast and efficient, great quality flavour vape liquid. First time ordering here after recommendation from my brother. Didn't disappoint me. I even got a free car freshener which i didn't expect lol 👌... See more

Company replied

Rated 5 out of 5 stars

As always fantastic service, quality products and the ones I actually ordered! Haven’t used any other company since finding Alectrofag. Keep up the good work. It makes a difference

Company replied


Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

Written by the company

Alectrofag is an E cig Supplier with an Online Shop selling E Cig Accessories including Starter Kits, Tanks for E Cigs, Ecig Coils and Vaping products including Vape Juice and Liquid.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(2,929)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dissapointed with this order

Dissapointed with this order. One item was missing from the package, despite being included in my purchase. I’ve contacted customer service and hope this issue will be resolved quickly.

10 June 2026
Rated 1 out of 5 stars

Ive been buying from this company for…

Ive been buying from this company for years, but in the past 4 mths or so they have become very unreliable, orders not arriving and having to contact them myself , no communication from them , just recently I put an order in and waited almost a week and received nothing , I emailed and thry said they had problems with supplier, thrn offered a refund, which now ive waited 8 days !! Emailed thrm a number of times with no reply. I definitely won't be using thrm again

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Reliable company with excellent customer service

I have been dealing with this company for quite some time now, and they have always been spot on with my orders. However, this time they went above and beyond.
My order was incomplete at first I ordered 4 vapes and only 3 arrived. But they included a leaflet explaining the missing item would be delivered separately, and a few days later it arrived exactly as promised.
Very reliable company, I must say. Great customer service and communication throughout 👍

11 May 2026
Unprompted review
Alectrofag logo

Reply from Alectrofag

Hi there,

Thank you for your lovely review and for continuing to choose Alectrofag. We’re really pleased to hear your orders have been consistently reliable, and that our communication helped reassure you while the missing item was delivered separately as promised. Your kind words about our customer service mean a lot to us.

Kind Regards,
Alectrofag Team

Rated 1 out of 5 stars

It started off well

It started off well, but this has been a very disappointing experience.

I placed an order and was later contacted by the company offering a refund or an alternative. I chose an alternative and specifically asked that certain flavours not be sent. Despite this, I received flavours I explicitly said I didn’t want, along with vape liquid that I don’t even use.

After several emails back and forth, I was told I’d be sent a return label so the incorrect items could be sent back. Since then — complete silence.

What makes this worse is that I’ve spent a lot of money with this company in the past, so I expected far better customer service. Mistakes happen, but being ignored after acknowledging the issue is unacceptable.

Very disappointed, and it’s made me rethink ordering again.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Avoid

Placed a large order for 20 bottles of liquid, Wrong items sent. Have sent multiple emails to the address listed on their website but received no reply

12 January 2026
Unprompted review
Rated 1 out of 5 stars

very bad company

very bad company, selling fake products, and refuse to refund when questioned about the products. They do everything possible to get away with refunding when called out on the product quality. Be very careful buying from this company, and make sure you check the date.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love this company

I absolutely love this company, soo much choice, & great value for money. Ive just given 2 friends there website.
Promt delivery too 👍🏼
Highly recommend 🤩

18 December 2025
Unprompted review
Alectrofag logo

Reply from Alectrofag

Thank you so much for your amazing review! 🤩

We’re absolutely thrilled to hear that you love our company, our range of products, and the value we offer. It really means a lot to us that you’ve also recommended our website to your friends that kind of support is truly appreciated 💙

We’re glad your delivery was prompt and that you had a great experience overall. Thank you again for your kind words and recommendation, and we look forward to serving you again soon! 👍🏼✨

Rated 1 out of 5 stars

Missing items

Never had a problem with past orders, but last one missing 2 items,got in touch and answer was add them to next order, asked them to send out but now no response to email!!!
Now 12 days and items still not received!!

1 December 2025
Unprompted review
Alectrofag logo

Reply from Alectrofag

Hi there,

We’re truly sorry to hear about the inconvenience you experienced with your recent order. This is not the level of service we aim to provide, and we sincerely apologise for the frustration caused.

To help us resolve this for you as quickly as possible, kindly reach out to us at Support@Alectrofag.co.uk
so we can look into your missing items and assist you right away.

Thank you for bringing this to our attention we’re here to make it right. 💛

Rated 5 out of 5 stars

Best Vape company bar none

This is one of the best company’s out there for Vapes etc. Great prices and fantastic delivery and the customer service is fantastic, Colin.

14 November 2025
Unprompted review
Alectrofag logo

Reply from Alectrofag

Hi Colin,

Thank you so much for the fantastic 5-star review! We’re really glad to hear that you’re happy with our prices, delivery, and customer service. Feedback like yours truly means a lot to the whole team.

We appreciate your support and look forward to serving you again soon!

Best regards,
Team Alectrofag

Rated 5 out of 5 stars

Pods

Thank you for my order. Just the job and very quick delivery to. Many thanks all.

15 November 2025
Unprompted review
Alectrofag logo

Reply from Alectrofag

Hi Alan,

Thank you so much for your wonderful 5-star review!

We're really glad to hear that your order was just what you needed and that it arrived quickly. We truly appreciate your support — many thanks from our whole team!

Best Regards,
Team Alectrofag

Rated 5 out of 5 stars

Alectrofag actually have my favourite…

Alectrofag actually have my favourite vape flavour that I have been unable to find for a couple of months, cheaper price too, quick delivery and great offers, have recommended to my sister.

5 November 2025
Unprompted review
Alectrofag logo

Reply from Alectrofag

Hi Tracey,

Thank you so much for your wonderful review! We’re delighted to hear that you found your favourite vape flavour with us — and at a better price too! 😊

We really appreciate your kind words and the recommendation to your sister. It means a lot to us.

Thanks again for choosing Alectrofag, and we look forward to serving you both again soon!

Kind regards,
The Alectrofag Team

Rated 4 out of 5 stars

First time buyer and all good

First time buyer and all good, and no fuss, as it should be. Keep it up!

27 October 2025
Unprompted review
Alectrofag logo

Reply from Alectrofag

Hi Steve Renshall,

Thank you so much for your 4-star review! 🌟

We’re really glad to hear your first experience with us was smooth and hassle-free — just the way it should be! We appreciate your feedback and look forward to welcoming you back again soon.

Best regards,
Team Alectrofag

Rated 5 out of 5 stars

Vapes

Always order, Shop. It’s absolutely amazing xx always get a confirmation I’ll always on time always tracked fully to my door

27 October 2025
Unprompted review
Alectrofag logo

Reply from Alectrofag

Hi Caz Winyard,

Thank you so much for your wonderful review!

We’re delighted to hear that you’re happy with our service and that your orders always arrive on time and fully tracked. Your continued support truly means a lot to us — we look forward to serving you again soon! 🌟

Warm regards,
Team Alectrofag

Rated 5 out of 5 stars

Great staff

Great staff, great knowledge, great service all round

21 October 2025
Unprompted review
Alectrofag logo

Reply from Alectrofag

Hi Macstump,

Thank you so much for your wonderful 5-star review! 🌟
We’re thrilled to hear that you were happy with our staff, knowledge, and overall service — it truly means a lot to the whole team.

We really appreciate your support and look forward to serving you again soon!

Best regards,
The Alectrofag Team

Rated 5 out of 5 stars

The was the second time of ordering…

The was the second time of ordering from this company and what a super speedy delivery product JNR P4 stellarc
It’s fantastic value for money at £19.99 the box was full
Happy days
I’m impressed shall make this a my new website so Thank you so much

20 October 2025
Unprompted review
Alectrofag logo

Reply from Alectrofag

Hi Debbie,

Thank you so much for your fantastic review! 🌟

We’re thrilled to hear your second order went just as smoothly and that you're loving the JNR P4 Stellarc — it really is great value for money! We're so glad the speedy delivery and product quality impressed you.

It means a lot to know you'll be making us your go-to website. Thank you again for your support — we look forward to serving you again soon!

Best regards,
The Alectrofag Team

Rated 5 out of 5 stars

The company has got different deals…

The company has got different deals with disposable vapes and lots of different flavours that I wanted to try

20 October 2025
Unprompted review
Alectrofag logo

Reply from Alectrofag

Hi Donna Louise Kelly,

Thank you so much for your 5-star review! 🌟
We’re delighted to hear you’re enjoying our range of disposable vapes and flavour options. It’s great to know you’ve found plenty of new flavours to try — we’re always adding more to keep things exciting!

We really appreciate your support and look forward to serving you again soon.

Best regards,
The Alectrofag Team

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