Aldi UK Reviews 

I am a male in my 70s and have just returned from a aldl in Kilmarnock. It was on the 15/6/2026 at 8.15 pm and headed for the self pay area. A young man in his 20? asked if i was paying by card or cash. He had short black hair and wore glasses. He wheeled my trolley to a machine and said he will help me pack pointing out a weaknes in my bag and told me to watch. He ended up doiny all the packing and was very courtious . As far as i believe thats the people we need in dealing with the public. Too often i see some staff ignoring you,pretend they dont see you and others playing with mobile phones. The person which dealt with myself had customer priority first and its only fair that people can be made aware some staff value there job and are willing to help/assist customers. My decision to award 5 stars was easy.

I am extremely disappointed with a staff representative Sarah she has blonde hair and short pixie haircut, she works in the store Aldi Swindon, drove road. My husband, infant and I had just finished our shop and headed to the tills. As we are waiting to unload our shopping, there was a customer ahead of us who Sarah was dealing with. Instead of serving the customer, we could clearly hear a gossip like chat between the two. Sarah did not continue scanning the customers items instead spoke to the customer for good 5 minutes till she finally managed scan the items and customer finally paid and we managed to load all our shopping on the till area. As we were now at the front of the till Sarah had no courtesy of apologising or acknowledging the delay. Instead as we were laying out our shopping bags in our cart she asked us to lift the bags to make sure there was nothing init or under. (Indirectly hinting that we could be stealing?) I would understand her concerns if she was checking everyone’s bags, but the customer she checked out before us had a bag and she never checked her bag. Once we completed our transaction I waited to see how she handled the next customer who had their own shopping bag too and witnessed no bag checking either. Both of these customers were white and we were brown. This is diabolical behaviour Aldi. I cannot stand that you have a racist customer service representative working with you on the tills. We have shopped here soo many times and I’ve never witnessed such a thing. As I walked out of Aldi, I wanted to head back into the shop to discuss this with a manager but my husband had to get back to to work from his lunch break and did not have the time. I discussed this with my husband and he actually explained that in the past the same issue had occurred, and he had put a complaint through, and Aldi apologised at the time. ALDI, what’s happened today is very discriminatory and unacceptable. History repeating itself! You should seriously sack such staff.

Bought 2 lovely planters for £4.99 each.
Adapted them to match my decor.
Once they'd dried i assembled them and BOTH split at the base.
Because id painted gold onto them I GET NO REFUND.
The huge profits you make and I buy something that's NOT FIT FOR PURPOSE ive lost £9.98
REALLY. !!

I bought a bottle of Mekbec rose 🌹 wine yesterday in aldi. Upon opening I thought I smelt petrol...on tasting ugh it was so acidic! It is not worth buying!

Had an issue racist issue with a store Hallgreen, Birmingham store, customer services were completely useless so contacted Head office and no response you definitely get what you pay for. RUBBISH SERVICE.

I bought lots of veg to make soup. The onions were 'shot' with green stalks sprouting from the tops. The leeks had hard solid centre stalks. The swede was black inside and had to be thrown out.

Staff attitudes are shockingly poor. Aldi clear have little interest in employing staff who have them minimum amount of common courtesy. Extremely poor!

Shopping at Aldi and paid by debt card in return got fine ticket for car park.

Shop has an unkept appearance the middle isle looks like it’s been abandoned, it seems that the vast majority of food items ate sugary sweets , cakes and crisps very poor selection of good quality food but worst of all is the SHORT life shelves of the food almost impossible to do a weeks shopping due to the short shelve life. There is always a. Issue with stocking the shelves . In caparison to Lidl which always seems to have a well kept appearance and stocked shelves .

I bought an Aldi kitchen mixer tap 2023 still in warranty it broke it returned it to the shop with the receipt to be told nothing can be done as the code wasn't valid on the receipt given aldi helpline number called them told was warranty company contacted them never heard anything. Called Aldi again requesting official complaint registered hear nothing. Nearly a month later I called again was assured was being dealt with.Finally got an email with a code went back to the shop saw the original lady who explained it was the wrong code. She put in the original code from the receipt added 001 and guess what it worked i finally got the refund. Still waiting for the warranty people for costs of the plumber not heard anything. ALdi has lost a customer beware buying any promotional items

Staff at Retford shop are not controlled by their manager and think their have Police powers and assault customer

☹️THIS IS VERY SAD FOR ME AS I LOVE ALDIES IVE BEEN SHOPPING WITH THEM FOR OVER 15 YEARS. IVE ALWAYS FOUND THE STAFF TO BE SO HELPFUL AND POLITE. SO ON THE 26th /3rd/26 I WENT TO DO MY USAL SHOP AS I WAS STROLLING AROUND THE ISLES I HEARD A VOICE SAY IN A LOUD HARSH MANNER SAY EXCUSE ME, I TURNED AND I VERY BIG,TALL MAN TOWERED OVER ME . I KNEW OF HIM TO BE THE STORE MANAGER,MARK HE WAS SHAKING AND RED. I SAID HI, HE THEN SAID QUITE LOUDLY YOUR GONNA HAVE TO LEAVE,🫤😟I SAID "WHAT", LOOKING AROUND TO SEE IF IT WAS A JOKE. HE SAID NO YOUR GONNA HAVE TO LEAVE THE STORE NOW,I WAS LIKE WHY ??? IVE NOT DONE ANYTHINK. HE SAID YOU CALLED MY FRIEND FAT,😦 I STUTERED "LIKE WHATTTT, " WHAT ARE YOU TALKING ABOUT ????. HE SAID SHES AFRAID AND UNCOMFOTABLE ABOUT YOU AND YOU NEED TO LEAVE . YOU CAN FINISH YOUR SHOPPING AND THEN YOU MUST NEVER COME BACK IN THIS STORE AS IM GIVEING YOU A LIFE TIME BAN FROM HERE. HE WAS SAYING ALL THIS VERY LOUD SO I HAD TO TELL HIM TO CALM DOWN AS I DIDNT WANT PEOPLE HEARING HIM TALKING TO ME LIKE THAT AS I AM A OLDER WOMEN AND HE WAS EMBARRASSING ME. I SAID IS IT BECAUSE I PUT THE MEAT FURTHER BACK LAST WEEK. AS I DIDNT HAVE ENOUGH MONEY ON THAT DAY TILL THE NEXT MORNING I SAID IM SORRY. HE WAS VERY AGGITATED AND SHAKING BUT ANGRY AT ME AT THE SAME TIME BUT HE SCARED ME AS HE TOWERED OVER ME AND SEEMED MORE ANGRY AND HATFUL THAN WARRANTED WHAT HE WAS SAYING. HE SAID NO ITS NOT THAT .IT WAS LIKE HE HAD SOME OTHER UNDERLINED REASON THAT I WAS NOT AWARE OF. I WAS IN SHOCK BY NOW AND ASKED HIM WHO HIS FRIEND WAS HE TOLD ME AND I HAD TO CORRECT HIM AND TELL HIM YOU MEAN YOUR COLLEAGUE NOT YOUR FRIEND. I SAID THERE IS NO WAY I WOULD EVER BODY SHAME ANY WOMEN BY CALLING VILE NAMES AND THAT IF SHE SAID I DID THEN SHE WAS A LIER🤥. HE SAID NO IT WASNT HER THAT TOLD HIM THAT IT WAS ANOTHER MEMBER OF STAFF THAT TOLD HIM THIS LIE. I SAID BRING THAT PERSON HERE NOW AND LET THEM SAY THIS. HE SAID THAT HE COULDNT DO THAT AS IT WAS AGAINST ALDIES POLLICES. BY THIS TIME NOW I HAD LOST CONTROL OF MY BOWEL SLIGHTLY AND COULD FEEL IT HAPPENING AND WAS SO UPSET I DIDNT KNOW WHAT TO DO I WAS ANGRY. 😠,UPSET🥺🥹 AND STUNNED BY IT ALL. I ASKED HIM TO WRITE DOWN WHAT HE WAS ACCUSING ME OF AND THE ALLEGATIONS. I HAD TO TELL HIM ITO DATE IT AND TIME AS HE WAS REALLY SHAKING BY THEN. IT WAS THEN THAT I REALIZED THAT THEY MUST HAVE BEEN WAITING AND LOOKING FOR ME ON THE SECURITY CAMS FOR ME TO COME IN AS IT HAD BEEN A WEEK SINCE I HAD ASKED THE MANAGER GAIL IF IT WAS POSSIBLE TO REDUCE THE DOG MEAT AS IT WAS NEXT DAY DATE. I THOUGHT WOW THEY HAVE BEEN WAITING AND WATCHING FOR ME TO COME IN. AS I LEFT I SAW GAIL THE MANAGER AND I WAS VERY UPSET AT HER ASKING HER WHY WOULD SHE BE PART OF THIS LIEING AND HATE. I HAD TO LEAVE QUITE QUICKLY AS LIKE I SAID I HAVE A FEW EMBARASSING DISSABILITIES. SO I GOT HOME AND BROKE DOWN AS I COULDNT BELIEVE OR UNDERSTAND IT ALL. THE NEXT DAY A VERY LOVELY MEMBER OF STAFF FROM ALDIS INFORMED ME OF WHO IT WAS. THEY SAID HER NAME IS SUSAN RAWLINSON AND THAT OF ALL THINGS SHES A TRAINER AS IN WAIGHT CONTROL AND FITNESS TRAINING. I WAS SO ANGRY AS I KNEW SHE HAD CALLED OR REFERED TO GAIL ON THAT DAY AS THE FAT ONE. THIS MADE ME SO ANGRY KNOWING HOW SHE HAD LIED AND SAID I HAD MADE THAT DISCUSTING COMMANT. ESPECILLY SINCE OTHER STAFF AND PEOPLE HAD TOLD ME THAT THIS WAS HER MO AND HOW SHE REFERED TO PEOPLE AND THAT WAS WHO SHE WAS AND SPOKE. I WAS STILL IN SHOCK BY THIS POINT AS MY BRAIN COULDNT UNDERSTAND WHY SHE WOULD GO TO THE STORE MANAGER AND TELL HIM THAT I HAD SAID SUCH A DISCUTING BODY WOMEN SHAMING COMMANT. I PUT IN A COMPLAINT STRAIGHT AWAY TO A SENIOR CUSTOMER SERVICE, ADVISOR LADY CALLED KAREN BELL BUT SHE SAID THAT SHE WOULD LOOK INTO IT. BUT AFTER GETTING BACK TO ME VERY QUICKLY ACCTUALLY SHE SAID THAT THERE WAS NOTHING SHE COULD DO. I ASKED HER TO RECORD THE CALLS AS I WAS AND SHE SAID THAT SHE WOULD RECORD THE CALLS WHITCH I WAS VERY HAPPY ABOUT AS ITS PROOF OF MY COMPLAINT SO ALL MINE AND HER CALLS I HAVE RECORDED. I TRIED TO SPEAK TO THE CEO GILES HURLY BUT EVERYONE SAID IT WAS IMPOSSIBLE AND THAT BASSICALLY HE WOULDNT WANT TO KNOW. I WAS SHOCKED AT THIS AS WHY WOULDNT HE WANT TO KNOW ABOUT RUDE, AND AS I WAS LATER INFORMED RACIST STAFF. THIS WAS A SHOCK TO ME. NOBODY WANTED TO KNOW ABOUT EITHER SUBJECTS. ONLY ONE LADY WAS SHOCKED WHEN I CALLED THE FIRST TIME ON CUSTOMER SERVICES. SHE WAS LIKE 😮WHAAAT A LIFE TIME BAN FOR AN ALLEGED HEAR SAY,ACCUSATION AND A LIE AT THAT. SHE SAID THAT IS MADNESS AND THERE HAS TO BE SOMETHINK ELS OF MALLICE FROM THEM AS THEY HAVE SHOPLIFTERS AND VIOLENT PEOPLE THAT GO IN THIER STORES AND THEY ARE ALLOWED BACK IN AND MARK THE MANAGER HAS GIVEN THIS LADY A LIFE TIME BAN FOR AN ALLEDGED F.. COMMANT FROM SOMEONE WHO IS KNOWN TO BE AN ATTENSHION SEEKER AND TROUBLE CAUSER IN HER COMMUNITY. ITS HEAR SAY AND A LIE TO BOOT. ITS ALSO CRAZY TO ME.

I am writing this review to publicly document a severe and unlawful abuse of authority by the store manager at the Aldi branch in Hatfield.

During a recent visit , the manager refused to allow me to purchase my groceries unless she could have a search an empty carrier bag . Even after i explicitly showed her the bag was entirely empty with just a few old receipts, she aggressively took my shopping off the conveyor belt and insisted I abandon my shopping and leave the store .
This entirely unprovoked targeted constitutes direct discrimination and harassment under Section 29 of the Equality Act 2010 .
Worse still , when I left the manager followed me outside to the car park And took a photograph of my car and registration.

She also place a false report to the police , resulting in my vehicle tailgated and resorted back to a nearby police station. I was immediately released without charge the moment I showed the police my own video recordings of the incident, which proved the manager’s claims were completely false.

I have full video evidence of this entire event . A formal complaint has been escalated to aldi’s National head office demanding the immediate suspension of this manager .

I expect an immediate response from Aldi ‘s Senior legal and compliance team.

Purchased Ashfield brand large pack (14 slices) British Honey ham, with added water, such a large pack, but no tear back plastic film; having to sterilise your home scissors & leaving sharp corners to packaging is both dangerous & time wasting. Aldi's manage to have tear back strips on other products they sell so why not this product; or is it a case of reducing sales & thus reasoning por sales = a discontinued line.

Prenton, Wirral disabled spaces have been poorly thought out. No thought for a persons actual disability, if there was, spaces would be closer!

My best friend and I visited Aldi Longwater 4th June. The staff Shireen n Marta couldn’t have been more helpful to us on the checkout and they had a great sense of humour making us laugh every minute we were there which is a rarity these days. We love shopping at this Aldi and with happy staff like these ladies we look forward to our next big shop. Credit to Aldi’s staff and their customer service 👏👏👏

Alan Ross who works at the Bathgate Aldi- has shown me nothing but kindness & generosity. He has an infectious smile and really went over and beyond for me today. I have gone through a really difficult time in my life, I was short at the till for food, by couple of pounds. Which I was embarrassed about however, Alan dealt with the situation in the most kind way possible, he covered the cost and let me go. Even tho it was £2-3 it still meant a lot to me ( someone who was homeless) . That man is a gentleman and deserves recognition. Thank you Alan x

I bought a cool bag yesterday and when I opened it one of the zips was faulty. I returned it this morning and was totally blown away with how I was spoken to. I explained the situation, the cashier was so condescending asking if I broke it and spent a while trying to fix it. The poor man who let me go in front must have regretted it! I have used this store for years and feel really angry on how I was treated. Staff should not be making assumptions like that making the customer feel terrible!

Had to throw away the bbq chicken stuffed crust pizza. It was full of bbq sauce, no cheese just sickly bbq sauce stuffed crust full of sauce. It was awful. Where is the cheese?? Had some disappointing fruit too. Oranges were dry tasteless and had to throw most away. Honeydew melon was under ripe as was the avocardo. Ive been shopping at aldi for years but its gone down hill. Wont go again now as too many rotten things.

I used to buy ALDI Jerk Chicken ready meals, they were nice and tasty, but now they have been re branded as Protein Jerk Chicken and are tasteless and in my view rubbish, I can't believe that they have gone from great to rubbish, even the pineapple pieces are solid and inedible, they are pieces of the core of the pineapple that you throw away.
Also I will now never buy salad bags, because they only have a very short use by date.
I used to shop there every week, now, it's probably once a month.